AI Therapist Chatbot Experience and Trust Survey

Hi! We're trying to understand how people actually experience (Replace with your chatbot's name) — the good, the unhelpful, and anything that felt off. This takes about 5 minutes and your answers are confidential. There's no judgment here, honest answers help us the most.

In the last 30 days, how often have you used this chatbot?

• Daily
• A few times a week
• About once a week
• A few times this past month
• This is my first time using it

What do you typically use the chatbot for? Select all that apply.

• General stress relief
• Managing anxiety
• Coping with depression or low mood
• Working through a specific problem or decision
• Loneliness or wanting someone to talk to
• Filling the gap between human therapy sessions
• Crisis or urgent emotional support
• Just curious or testing it out

How much do you agree with each statement about your experience with the chatbot?

Overall, how helpful has (Replace with your chatbot's name) been in helping you cope with what you're going through?

Which of these matter most to you when you choose to talk to the chatbot instead of a person?

• Available 24/7
• No cost or low cost
• Anonymity and privacy
• Non-judgmental tone
• Immediate response, no waiting
• Personalized suggestions
• No appointment or waiting list needed
• Feels like talking to a real therapist

Has the chatbot ever given you a response that felt unsafe, inappropriate, or unhelpful for what you were going through?

• Yes
• No
• Not sure

How likely are you to recommend this chatbot to someone else facing similar struggles?

If the respondent flagged a response that felt unsafe, inappropriate, or unhelpful, reconstruct exactly what they typed, what the chatbot said back, and what they did next — ignored it, sought a human, kept using the app, or stopped. If they didn't flag one, probe the single most meaningful conversation they've had with the chatbot: what they were going through, what it said that landed or fell flat, and what a human therapist might have done differently in that same moment. Push past generic 'it helped' or 'it's fine' answers for concrete detail.

If a human therapist were just as affordable and available as this chatbot, what would you do?

• Switch to a human therapist
• Keep using the chatbot instead
• Use both
• Not sure

What's your relationship to human therapy right now?

• Currently seeing a human therapist
• Have seen one in the past, but not currently
• Never seen a human therapist
• Prefer not to say

Which age range do you fall into?

• Under 18
• 18-24
• 25-34
• 35-44
• 45-54
• 55-64
• 65+
• Prefer not to say

Thank you for sharing this with us — especially anything that felt uncomfortable to admit. Your answers will be used to make the chatbot safer and more genuinely helpful, and any flagged safety concerns will be reviewed by our clinical team.