Cashless Payment Policy Acceptance in Hospitality

Welcome, and thank you for your interest in this survey. We are conducting research to understand guest perspectives on payment policies at hospitality venues such as restaurants, bars, hotels, and event spaces. The survey takes approximately 11 minutes. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are simply interested in your honest opinions. All responses are confidential, will be anonymized, and reported only in aggregate for research purposes.

In the past 12 months, how often have you visited hospitality venues (e.g., restaurants, bars, hotels, stadiums)?

• Did not visit any hospitality venue
• Less than once a month
• About once a month
• 2–3 times a month
• About once a week
• Multiple times a week
• Daily or almost daily

At which types of venues have you encountered cashless (card or mobile only) payment policies? Select all that apply.

• Stadium or arena
• Festival or outdoor event
• Hotel
• Quick-service restaurant
• Full-service restaurant
• Bar or nightclub
• Theme park or attraction
• Conference or convention center
• Other (please specify)

Cashless payment policies at hospitality venues are fair to all guests.

What concerns, if any, do you have about cashless payment policies at hospitality venues? Select all that apply.

• Privacy or data tracking
• Tipping or fees transparency
• May exclude guests without bank accounts or cards
• Device failure or power/network outages
• Slower checkout
• Hygiene concerns
• Theft or loss risk (cash, cards, or phone)
• No concerns
• Other (please specify)

Which payment method did you use most often at hospitality venues in the past 30 days?

• Cash
• Debit card (chip, swipe, or tap)
• Credit card (chip, swipe, or tap)
• Mobile wallet (e.g., Apple Pay, Google Pay)
• Prepaid or gift card / voucher
• Room charge (at hotels)
• Other

We'd like to explore your experiences with cashless payment policies in a bit more depth. A short AI-guided conversation will ask you a couple of follow-up questions.

What is your age?

• Under 18
• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

Thank you for completing this survey. Your feedback is valuable in helping us understand guest perspectives on payment policies in hospitality.

In the past 12 months, did you visit any hospitality venue that did not accept cash for in-person payments?

• Yes
• No
• Not sure

In the past 12 months, were you personally unable to complete a purchase at a hospitality venue because it did not accept cash?

• Yes
• No
• Prefer not to say

Cashless payment policies make my experience at hospitality venues more convenient.

If a hospitality venue does not accept your preferred payment method, how likely are you to choose a different venue instead?

Please rank the following factors that hospitality venues should consider when setting payment policies, from most important (top) to least important (bottom).

1. Speed at checkout
2. Inclusivity and access for all guests
3. Payment security and fraud prevention
4. Customer choice and flexibility
5. Transparent tipping and fees

Based on your responses in this survey, please share any additional thoughts or feelings about cashless payment policies at hospitality venues.

Which of the following best describes your gender?

• Woman
• Man
• Non-binary
• Another gender identity
• Prefer not to say

Please briefly describe what happened and how the situation was resolved.

Cashless payment policies may exclude some guests who rely on cash.

In your view, should hospitality venues be required to accept cash as a payment method?

• Yes, always
• Yes, but only for purchases below a set amount
• No
• Not sure

Which country do you currently live in?

• United States
• United Kingdom
• Canada
• Australia
• Germany
• France
• Japan
• India
• Brazil
• Mexico
• Other

When a venue accepts only card or mobile payments, how easy or difficult is it for you to complete your payment?

Overall, how acceptable do you find cashless-only payment policies at hospitality venues?

What is the highest level of education you have completed?

• No formal education
• Some high school
• High school diploma or equivalent
• Some college or associate degree
• Bachelor's degree
• Postgraduate or professional degree
• Prefer not to say

What is your current employment status?

• Employed full-time
• Employed part-time
• Self-employed
• Unemployed and looking for work
• Not in labor force (e.g., student, retired, caregiver)
• Prefer not to say