Library Patron Experience: Discovery, Holds & Digital Services

Welcome to the Library Services Feedback Survey. This survey asks about your experiences with discovering materials, managing holds, and using digital library resources. Your responses will help us identify areas for improvement. • Participation is completely voluntary and you may stop at any time. • There are no right or wrong answers — we are interested in your honest opinions. • Your responses are confidential and will be reported only in aggregate. • The survey takes approximately 10 minutes to complete. By continuing, you indicate your consent to participate.

In the past 12 months, how often have you used a public library (in person or online)?

• Daily
• Weekly
• Monthly
• A few times in the last 12 months
• Not in the last 12 months
• I have never used a public library

When you want a specific item at the library, how do you typically look for it? (Select all that apply.)

• Search the online catalog
• Browse shelves in person
• Ask staff for help
• Use the library's mobile app
• Check new arrivals or featured lists
• Recommendations from friends or social media
• Other (please specify)

In the past 6 months, have you placed any holds on library materials?

• Yes
• No, but I am familiar with holds
• No, I have never used holds

Which of the following digital library services have you used in the past 3 months? (Select all that apply.)

• E-books
• Audiobooks
• Streaming video
• Streaming music
• Research databases and articles
• Online classes or tutorials
• Library mobile app
• None of these

Thinking about all of your interactions with the library, how satisfied are you with the library's services overall?

What is your age group?

• Under 18
• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for completing this survey! Your feedback will be reviewed by our team to improve library services. Your responses are confidential and will be reported in aggregate only.

In the past 3 months, how easy or difficult has it been to find the materials you needed at the library?

How satisfied are you with the ease of placing holds?

Please rank the following digital library features by importance to you (1 = most important).

1. A large and current digital catalog
2. Easy search and discovery
3. Download for offline use
4. Accessibility features (e.g., font size, audio speed)
5. Seamless syncing across devices

How likely are you to recommend this library to a friend or colleague?

How do you describe your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

How satisfied are you with the timeliness of hold notifications?

Overall, how satisfied are you with the library's digital services?

If you could suggest one improvement to how you discover, hold, or access materials at the library, what would it be?

What is the highest level of education you have completed?

• Some high school or less
• High school diploma or equivalent
• Some college, no degree
• Associate degree
• Bachelor's degree
• Graduate or professional degree
• Prefer not to say

How satisfied are you with the wait times for held items to become available?

Based on your responses throughout this survey, please share any additional thoughts or feelings about your library experience. Our moderator may ask a couple of follow-up questions.

What is your current employment status?

• Employed full time
• Employed part time
• Self-employed
• Student
• Homemaker or caregiver
• Retired
• Not employed
• Prefer not to say

How satisfied are you with the convenience of picking up held items?

What is your country or region of residence?

• United States
• Canada
• United Kingdom
• Australia
• Other (please specify)
• Prefer not to say