AI Assistant Survey Template: Expectations & Escalation - Survey Template | QuestionPunk
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AI Assistant Survey Template: Expectations & Escalation

Collect feedback on AI assistant expectations, human escalation, and control preferences. Customize this free survey template to boost trust, satisfaction, UX.

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AI-Powered Questions

Intelligent follow-up questions based on responses

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Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
multiple choice
In the past 30 days, how often have you used any AI assistant?
  • Daily
  • A few times a week
  • About once a week
  • A few times this month
  • None in the past 30 days
  • Never
Q2
multiple choice
Attention check: To confirm you are paying attention, please select “I am paying attention.”
  • I am paying attention
  • I am not sure
  • Skip this question
  • Prefer not to say
Q3
matrix
How important are the following AI agent behaviors to you?
Q4
rating
By default, how much autonomy should an AI agent have in your workflow?
Q5
multiple choice
When the agent is unsure or detects risk, what should it do?
  • Escalate to a human when its confidence is low
  • Ask me to approve actions as needed
  • Continue autonomously unless I stop it
Q6
multiple choice
If escalation occurs, how should the handoff to a human happen?
  • Live chat with a human
  • Open a support ticket
  • Email a specialist
  • Phone call
  • Schedule a callback
  • Forward to my team or shared inbox
Q7
numeric
What is the maximum single purchase amount (USD) you would allow an agent to make without your approval? Enter 0 if none.
Q8
opinion scale
During longer tasks, how frequently should the agent send status updates?
Q9
multiple choice
Which actions may the agent perform without asking first? (Select all that apply.)
  • Draft but do not send messages
  • Send emails to internal recipients
  • Schedule calendar events
  • Browse and read web pages
  • Access non-sensitive files
  • Run code in a sandbox
  • Create tickets or tasks
  • None of the above
Q10
multiple choice
What concerns, if any, do you have about AI agents? (Select all that apply.)
  • Privacy or data leakage
  • Inaccuracies (hallucinations)
  • Bias or unfair outcomes
  • Security vulnerabilities
  • Compliance or legal risk
  • Unexpected costs or overuse
  • None of the above
Q11
multiple choice
What is your age range?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q12
multiple choice
Where do you primarily live?
  • Africa
  • Asia
  • Europe
  • Latin America & Caribbean
  • Middle East
  • North America
  • Oceania
  • Prefer not to say
Q13
multiple choice
What is the highest level of education you have completed?
  • High school or equivalent
  • Some college or vocational training
  • Bachelor’s degree
  • Master’s degree
  • Doctorate
  • Prefer not to say
Q14
multiple choice
What is your current employment status?
  • Full-time
  • Part-time
  • Self-employed
  • Student
  • Not employed
  • Retired
  • Prefer not to say
Q15
long text
Is there anything else you’d like to share about your expectations, escalation preferences, or desired controls for AI agents?
Max 600 chars
Q16
ai interview
AI Interview: 2 Follow-up Questions on AI agent experiences
AI Interview
Q17
chat message
Thanks for your time—your feedback will help improve AI agents for everyone.

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