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AI Error Reporting Friction & Trust Impact Survey
Measures how AI users experience error reporting workflows and how unresolved issues affect trust and future reporting intent. Designed for product and UX teams seeking to reduce reporting friction and improve AI reliability perceptions.
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AI Error Reporting Friction & Trust Impact Survey
Welcome! This survey asks about your experience with AI features — specifically how you handle situations when AI outputs aren't quite right. Your responses are confidential and will only be reported in aggregate. There are no right or wrong answers; we are interested in your honest opinions. The survey takes approximately 6–8 minutes. Your participation is voluntary, and you may stop at any time.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
18 questions · ~10 min
Q01
Multiple Choice
In the past 7 days, how often did you use our AI features?
- 0 times
- 1–2 times
- 3–5 times
- 6–10 times
- More than 10 times
Q02
Multiple Choice
What did you mainly use the AI for in the past 7 days? Select all that apply.
- Drafting or writing
- Data analysis
- Brainstorming ideas
- Customer support tasks
- Code assistance
- Research or lookup
- Summarization
- Planning or scheduling
- Other (please specify)
Q03
Multiple Choice
In the past 30 days, did you encounter any AI output that was inaccurate, unhelpful, or not working as expected?
- Yes
- No
- Not sure
Message
This section asks about your experience reporting the issue. If you did not encounter an issue, you may skip ahead.
Q04
Multiple Choice
Thinking about your most recent AI issue, did you report it?
- Yes, using the in-product report button
- Yes, I contacted support
- Yes, I posted in a community or forum
- I tried but couldn't complete the report
- No, I didn't report it
Q05
Opinion Scale
How easy was it to find and complete the error reporting process?
Scale: 1 – 7
Min:Very difficultMax:Very easy
Q06
Multiple Choice
What, if anything, made reporting harder? Select all that apply.
- Couldn't find where to report
- Too many steps
- Unsure what information was needed
- Concerned about sharing data
- Report form was buggy
- No time
- Not worth the effort
- None of the above
- Other (please specify)
Q07
Opinion Scale
Overall, how well did the reporting form allow you to describe the issue you experienced?
Scale: 1 – 7
Min:Not at all wellMax:Extremely well
Q08
Multiple Choice
After submitting a report, did you receive any follow-up (such as an acknowledgment or resolution)?
- Yes, within 24 hours
- Yes, within 3 days
- Yes, after a week or more
- Not yet
- I did not submit a report
Q09
Opinion Scale
Right now, how much do you trust the AI's outputs for your tasks?
Scale: 1 – 7
Min:Not at allMax:Completely
Q10
Opinion Scale
Compared to before your most recent AI issue, how has your trust in the AI changed?
Scale: 1 – 7
Min:Decreased significantlyMax:Increased significantly
Q11
Opinion Scale
How confident are you using AI assistance for important or high-stakes decisions?
Scale: 1 – 7
Min:Not at all confidentMax:Extremely confident
Q12
Opinion Scale
How likely are you to report AI issues you encounter in the future?
Scale: 1 – 7
Min:Very unlikelyMax:Very likely
Q13
Long Text
Based on your experiences, what would make AI issue reports easier to file and more complete?
Q14
AI Interview
We'd like to learn more about your experience with AI errors and how they affect your trust. Please share your thoughts.
Q15
Dropdown
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q16
Multiple Choice
Which gender identities do you use? Select all that apply.
- Woman
- Man
- Non-binary
- Prefer to self-describe
- Prefer not to say
Q17
Dropdown
Where do you primarily live?
- Africa
- Asia
- Europe
- North America
- South America
- Oceania
- Middle East
- Prefer not to say
Q18
Dropdown
What best describes your current role or work context?
- Full-time employee
- Part-time employee
- Self-employed or freelancer
- Student
- Not currently working
- Prefer not to say
Message
Thank you for your time — your feedback helps us improve AI error reporting and follow-up. Your responses will be kept confidential and reported only in aggregate.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Frequently asked questions
What questions are in the “AI Error Reporting Friction & Trust Impact Survey” template?
The template includes 18 ready-to-use questions, starting with: “In the past 7 days, how often did you use our AI features?” · “What did you mainly use the AI for in the past 7 days? Select all that apply.” · “In the past 30 days, did you encounter any AI output that was inaccurate, unhelpful, or not working as expected?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 18 questions in about 10 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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