AI Error Reporting Friction & Trust Impact Survey

Welcome! This survey asks about your experience with AI features — specifically how you handle situations when AI outputs aren't quite right. Your responses are confidential and will only be reported in aggregate. There are no right or wrong answers; we are interested in your honest opinions. The survey takes approximately 6–8 minutes. Your participation is voluntary, and you may stop at any time.

In the past 7 days, how often did you use our AI features?

• 0 times
• 1–2 times
• 3–5 times
• 6–10 times
• More than 10 times

In the past 30 days, did you encounter any AI output that was inaccurate, unhelpful, or not working as expected?

• Yes
• No
• Not sure

This section asks about your experience reporting the issue. If you did not encounter an issue, you may skip ahead.

Right now, how much do you trust the AI's outputs for your tasks?

Based on your experiences, what would make AI issue reports easier to file and more complete?

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for your time — your feedback helps us improve AI error reporting and follow-up. Your responses will be kept confidential and reported only in aggregate.

What did you mainly use the AI for in the past 7 days? Select all that apply.

• Drafting or writing
• Data analysis
• Brainstorming ideas
• Customer support tasks
• Code assistance
• Research or lookup
• Summarization
• Planning or scheduling
• Other (please specify)

Thinking about your most recent AI issue, did you report it?

• Yes, using the in-product report button
• Yes, I contacted support
• Yes, I posted in a community or forum
• I tried but couldn't complete the report
• No, I didn't report it

Compared to before your most recent AI issue, how has your trust in the AI changed?

We'd like to learn more about your experience with AI errors and how they affect your trust. Please share your thoughts.

Which gender identities do you use? Select all that apply.

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

How easy was it to find and complete the error reporting process?

How confident are you using AI assistance for important or high-stakes decisions?

Where do you primarily live?

• Africa
• Asia
• Europe
• North America
• South America
• Oceania
• Middle East
• Prefer not to say

What, if anything, made reporting harder? Select all that apply.

• Couldn't find where to report
• Too many steps
• Unsure what information was needed
• Concerned about sharing data
• Report form was buggy
• No time
• Not worth the effort
• None of the above
• Other (please specify)

How likely are you to report AI issues you encounter in the future?

What best describes your current role or work context?

• Full-time employee
• Part-time employee
• Self-employed or freelancer
• Student
• Not currently working
• Prefer not to say

Overall, how well did the reporting form allow you to describe the issue you experienced?

After submitting a report, did you receive any follow-up (such as an acknowledgment or resolution)?

• Yes, within 24 hours
• Yes, within 3 days
• Yes, after a week or more
• Not yet
• I did not submit a report