AI Error Tolerance & Recovery Experience Survey

Welcome, and thank you for participating in this survey about your experiences with AI-powered tools. This survey takes approximately 12 minutes and covers your recent AI use, any errors you may have encountered, and how you handle them. There are no right or wrong answers — we are interested only in your honest opinions and experiences. Your participation is entirely voluntary, and you may stop at any time. All responses are anonymous and will be reported only in aggregate for internal product research purposes. Please do not include any personally identifiable information in your open-ended responses.

Have you used any AI-powered product or feature in the last 30 days?

• Yes
• No

Which of the following AI product categories have you used most frequently in the last 30 days?

• Writing assistant (e.g., drafting, rewriting)
• Code assistant (e.g., coding, debugging)
• Image or video generation
• Search with AI-generated answers
• Customer support chatbot
• Productivity suite with AI (docs, slides, email)
• Data analysis or BI assistant
• Other

How frequently do you use AI-powered features in a typical week?

• Less than once a week
• 1–2 times a week
• 3–5 times a week
• About once a day
• Multiple times a day

In the last 30 days, did you encounter any AI output that you would consider a mistake or error?

• Yes
• No
• Not sure

Approximately how many distinct AI mistakes did you notice in the last 30 days?

• 1–2
• 3–5
• 6–10
• 11–20
• More than 20

Which of the following types of mistakes did you encounter? Select all that apply.

• Factual inaccuracy
• Irrelevant or off-topic output
• Biased or unsafe content
• Hallucinated references or sources
• Misinterpreted my instructions
• Formatting or structure issues
• Tool or plugin execution failed
• Other (please specify)

How severe was the single most impactful AI mistake you encountered in the last 30 days?

Please briefly describe the most impactful AI mistake you encountered. What happened, and what was the effect on your work or task? (Do not include any personal data.)

How tolerant are you of occasional mistakes in AI-generated outputs?

At approximately what error rate would you consider stopping use of an AI feature?

• Less than 1% of interactions
• 1–2%
• 3–5%
• 6–10%
• More than 10%
• Not sure

When an AI tool makes a mistake, how important is it to you that the recovery process is fast?

Please rank the following recovery features from most helpful (1) to least helpful (6) when recovering from an AI mistake.

1. Ability to retry with a revised prompt
2. Step-by-step guided correction
3. Clear explanation of what went wrong
4. Access to a help article or tips
5. Live chat with a support agent
6. Community forum or peer support

When you receive an unsatisfactory AI output, what is your first-choice method for recovering?

• Retry with a better prompt
• Use a step-by-step guided fix
• Consult a help article or tips
• Chat with a support agent
• Search a community forum
• Other (please specify)

After successfully recovering from an AI mistake, how confident do you feel about continuing to use the AI tool?

Overall, how much do you trust AI-powered features to produce accurate and reliable outputs?

Over the next 90 days, how do you expect the reliability of AI tools to change?

To what extent do you agree with the following statement: 'AI tools are transparent about when they might be wrong.'

To what extent do you agree with the following statement: 'When an AI makes a mistake, it is clearly communicated to me.'

To what extent do you agree with the following statement: 'AI providers are actively working to reduce errors in their products.'

Based on your responses in this survey, is there anything else you would like to share about your experiences with AI errors, recovery, or trust? (Please do not include personal data.)

We'd like to understand your experience with AI errors in a bit more depth. An AI moderator will ask you a couple of follow-up questions based on your responses.

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

What is your gender?

• Woman
• Man
• Non-binary
• Self-describe (please specify)
• Prefer not to say

In which region do you primarily reside?

• Africa
• Asia
• Europe
• Middle East
• North America
• Oceania
• South America
• Prefer not to say

What is your highest level of education?

• High school or less
• Some college or associate degree
• Bachelor's degree
• Master's degree
• Doctorate
• Prefer not to say

What is your current employment status?

• Employed full-time
• Employed part-time
• Self-employed
• Student
• Unemployed
• Retired
• Prefer not to say

Thank you for completing this survey! Your anonymous feedback will be used to improve AI error handling and recovery experiences.