AI Transparency, Control & Recourse Assessment

Welcome to this survey about your experiences and opinions regarding AI-powered features in digital products. This survey takes approximately 11 minutes. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate. No individual answers will be shared or attributed to you. By continuing, you agree to participate in this study.

In the past 3 months, have you used any AI-powered features (e.g., chatbots, smart suggestions, AI-generated summaries)?

• Yes
• No
• Not sure

Which of the following AI features have you used in the past 3 months? Select all that apply.

• Chatbots or virtual assistants (e.g., customer support)
• AI-generated summaries or writing tools
• Autocomplete or smart compose
• Personalized recommendations (e.g., content, products)
• Image generation or editing
• Voice assistants (e.g., Siri, Alexa)
• Face or voice recognition (e.g., device unlock)
• Language translation
• Content moderation or filters
• Other

Overall, how comfortable are you using products that include AI-powered features?

How much do you trust AI-powered features to produce accurate and fair results?

How important is it to you to know when a product is using AI to generate or influence results?

How important is it to you to understand how an AI feature arrived at a specific result or recommendation?

How important is it to you to know what personal data an AI feature uses?

How important is it to you to see a confidence level or certainty score for AI-generated results?

In your opinion, when should products disclose that AI is being used?

• On first use of any AI feature
• Every time an AI-generated result is shown
• In settings only
• In the privacy policy only
• Only if the AI may affect important outcomes (e.g., financial, health)
• Disclosure is not necessary

How much control do you want over how AI features work in products you use?

Which of the following AI controls would you actually use on a regular basis? Select all that apply.

• Turn AI features on or off at any time
• Opt in or out of specific AI features individually
• View a 'Why this result?' explanation
• See and edit the data the AI used about me
• Give feedback to improve AI results
• Undo or roll back AI-made changes
• Set risk sensitivity or thresholds
• Request a human review of AI decisions

Please rank the following AI feature qualities from most important (top) to least important (bottom) to you.

1. Accuracy of results
2. Transparency about how it works
3. User control over settings
4. Speed of results
5. Privacy of personal data
6. Clear explanations of outputs

If an AI feature produced an incorrect result that affected you, what would you do first?

• Use an undo or retry option
• Look for an explanation of why the result occurred
• Report the issue through the product
• Contact human support
• Request a formal appeal or second review
• Ignore it and continue

In the past 12 months, have you sought help or filed a complaint about an issue caused by an AI feature?

• Yes
• No
• Not sure

How helpful was the support or resolution process you experienced?

If you have had a negative experience with an AI feature, what one thing would have improved the situation most? (Optional)

We'd like to explore your experiences and opinions about AI features in a bit more depth. An AI moderator will ask you a few follow-up questions based on your earlier responses.

Based on your responses in this survey, please share any additional thoughts or feelings about transparency, control, or issue resolution in AI-powered features. (Optional)

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

How do you describe your gender?

• Man
• Woman
• Non-binary
• Prefer to self-describe
• Prefer not to say

In which country do you currently reside?

• United States
• United Kingdom
• Canada
• Australia
• India
• Germany
• Brazil
• France
• Japan
• Other

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college or associate degree
• Bachelor's degree
• Graduate or professional degree
• Prefer not to say

What is your current employment status?

• Full-time employed
• Part-time employed
• Self-employed
• Student
• Unemployed and looking for work
• Not working by choice
• Retired
• Prefer not to say

Thank you for participating in this survey! Your responses will help improve how AI features are designed and communicated. All answers are confidential and will be reported only in aggregate.