QuestionPunkQuestionPunk
Start free
All templates
Operations & Data

E-commerce Vendor Performance Scorecard

Collects structured partner feedback on reliability, delivery, communication, and value over a 90-day period to generate actionable supplier performance scorecards for operations optimization.

Use this templateBrowse more templates

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

17 questions · ~8 min
Q01
Message

Welcome to our Vendor Performance Review. This survey takes approximately 9 minutes and asks about your experience working with us over the last 90 days. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we value your honest perspective. All responses are confidential and will be reported only in aggregate to improve our partnership operations. Please click 'Next' to begin.

Q02
Opinion Scale

Over the last 90 days, how reliable has our overall service delivery been (e.g., order accuracy, fulfillment consistency)?

Scale: 1 – 7
Min:Very unreliableMax:Very reliable
Q03
Opinion Scale

Over the last 90 days, how satisfied are you with our response speed to your inquiries or requests?

Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied
Q04
Opinion Scale

Over the last 90 days, how would you rate the overall value for money of our services?

Scale: 1 – 7
Min:Very poor valueMax:Excellent value
Q05
AI Interview

Based on your survey responses, we'd like to understand your experience in more depth. What is the single most important thing we should improve in the next quarter, and why?

Q06
Multiple Choice

What is your primary role?

  • Operations
  • Procurement
  • Category / Buying
  • Logistics
  • Customer Support
  • Finance / Accounts Payable
  • Executive / Leadership
  • Other (please specify)
Q07
Message

Thank you for completing this review. Your feedback is valuable and will be used to improve our partnership operations over the coming quarter. You may now close this window.

Q08
Opinion Scale

Over the last 90 days, how would you rate the timeliness of our deliveries?

Scale: 1 – 7
Min:Consistently lateMax:Consistently on time
Q09
Opinion Scale

Over the last 90 days, how clear and consistent have our communications been (e.g., requirements, updates, specifications)?

Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q10
Multiple Choice

Compared with other vendors you work with, how would you rate our overall operations performance?

  • Well below average
  • Below average
  • About average
  • Above average
  • Best-in-class
  • Not sure / can't compare
Q11
Dropdown

Approximately how long have you been working with us?

  • Less than 3 months
  • 3–6 months
  • 7–12 months
  • 1–2 years
  • More than 2 years
Q12
Opinion Scale

Over the last 90 days, how would you rate the quality of our products or services?

Scale: 1 – 7
Min:Very poor qualityMax:Excellent quality
Q13
Multiple Choice

Which communication channels have been most effective when working with us over the last 90 days? Select up to 2.

  • Email
  • Slack or instant messaging
  • Ticketing portal
  • Scheduled calls or meetings
  • Ad-hoc phone calls
  • Shared documents or trackers
  • Other (please specify)
Q14
Opinion Scale

How likely are you to recommend expanding our partnership over the next 12 months?

Scale: 1 – 7
Min:Not at all likelyMax:Extremely likely
Q15
Multiple Choice

Where are you primarily based?

  • North America
  • Europe
  • APAC
  • LATAM
  • Middle East & Africa
Q16
Dropdown

Approximately how many critical issues (e.g., order blocks, major defects) did you experience with us in the last 90 days?

  • 0 — No critical issues
  • 1–2 issues
  • 3–5 issues
  • 6–10 issues
  • More than 10 issues
Q17
Multiple Choice

What is your typical monthly order volume with us?

  • Fewer than 100 orders
  • 100–499 orders
  • 500–1,999 orders
  • 2,000–9,999 orders
  • 10,000+ orders

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Includes five 90-day performance ratings (overall reliability, delivery timeliness, product/service quality, response speed, communication clarity) via opinion-scale questions, giving a structured longitudinal view rather than a one-off snapshot.
  • Uses a dropdown to quantify critical issues (order blocks, major defects) and multiple-choice questions on effective communication channels and comparative standing against other vendors, adding context beyond simple ratings.
  • Triggers an AI follow-up interview based on each respondent's actual answers, so low scores on delivery or communication get probed for specifics instead of being left as an unexplained number.
  • Captures respondent role, tenure, region, and order volume for segmentation, then rolls results into an auto-generated supplier scorecard for operations use.

QuestionPro

Performance Evaluation Survey Questions + Sample Questionnaire Template

This is a general performance-evaluation guide with sample questions rather than a vendor- or supplier-specific scorecard, so it requires adaptation to a partner-feedback context. It's useful as a question-bank reference but reads more like an educational/blog resource than a ready-to-field 90-day vendor review. No indication of adaptive or interview-based follow-up on responses.

What it does well

  • Broad library of sample performance-evaluation questions to draw from
  • Backed by an established survey platform with reporting and analytics tooling
  • Likely includes guidance on scoring/rating scale design given the 'questionnaire template' framing

Where it falls short

  • Static question set with no adaptive AI follow-up to probe low ratings or vague answers
  • No voice AI interview or guided screen-share task option
  • No automated per-response quality scoring or transparent prompt methodology described on the page

Frequently asked questions

What questions are in the “E-commerce Vendor Performance Scorecard” template?

The template includes 17 ready-to-use questions, starting with: “Welcome to our Vendor Performance Review. This survey takes approximately 9 minutes and asks about your experience worki…” · “Over the last 90 days, how reliable has our overall service delivery been (e.g., order accuracy, fulfillment consistency…” · “Over the last 90 days, how satisfied are you with our response speed to your inquiries or requests?”. The full set is previewed above, and every question is editable.

How long does this survey take to complete?

Respondents typically finish the 17 questions in about 8 minutes.

Can I customize this template?

Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.

Is this template free to use?

Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

Use this templateStart free

Related templates

More studies on similar topics.

See all
Operations & Data

Supplier Provenance Trust & Data Transparency Assessment

Measures B2B professionals' trust in supplier provenance claims, identifies data gaps and verification practices, and surfaces priorities for improving supply-chain transparency. Designed for procurement, quality, compliance, and supply-chain roles.

View template
Operations & Data

Vendor Performance Evaluation Survey

Assesses how a vendor or supplier is performing on quality, reliability, pricing, and support, and gauges internal appetite for renewal. Built for procurement teams and vendor managers running periodic supplier reviews, with an AI follow-up interview that digs into the specific incident or driver behind a respondent's satisfaction score instead of stopping at a number.

View template
Operations & Data

Vendor Satisfaction and Performance Review Survey

Measures how a vendor performs on quality, delivery, pricing, and support, plus renewal intent and what factors matter most in the relationship. Built for procurement and operations teams running periodic vendor reviews, with an AI follow-up interview that digs into the specific incident behind a low or high score instead of leaving it as a number.

View template
Operations & Data

Supplier Service Performance Evaluation Survey

Gathers structured performance ratings and behavioral feedback on a supplier's delivery, quality, and responsiveness, for procurement and vendor management teams conducting periodic reviews. An AI follow-up interview digs into the specific incident behind the lowest-rated area so scorecards reflect what actually happened, not just a number.

View template
Operations & Data

E-commerce Operations Safety Climate & Reporting Survey

Measures safety behaviors, reporting confidence, environmental hazards, and leadership support across e-commerce fulfillment teams to identify targeted risk-reduction priorities.

View template
Operations & Data

B2B Customer Relationship & Vendor Satisfaction Survey

Measures how satisfied business customers are with your company as a vendor — account management, reliability, support, and pricing value — plus renewal intent. An AI follow-up interview digs into the real reasons behind their satisfaction and renewal score instead of leaving you with a bare number.

View template