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E-commerce Vendor Performance Scorecard
Collects structured partner feedback on reliability, delivery, communication, and value over a 90-day period to generate actionable supplier performance scorecards for operations optimization.
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E-commerce Vendor Performance Scorecard
Welcome to our Vendor Performance Review. This survey takes approximately 9 minutes and asks about your experience working with us over the last 90 days. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we value your honest perspective. All responses are confidential and will be reported only in aggregate to improve our partnership operations. Please click 'Next' to begin.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
15 questions · ~8 min
Q01
Opinion Scale
Over the last 90 days, how reliable has our overall service delivery been (e.g., order accuracy, fulfillment consistency)?
Scale: 1 – 7
Min:Very unreliableMax:Very reliable
Q02
Opinion Scale
Over the last 90 days, how would you rate the timeliness of our deliveries?
Scale: 1 – 7
Min:Consistently lateMax:Consistently on time
Q03
Opinion Scale
Over the last 90 days, how would you rate the quality of our products or services?
Scale: 1 – 7
Min:Very poor qualityMax:Excellent quality
Q04
Dropdown
Approximately how many critical issues (e.g., order blocks, major defects) did you experience with us in the last 90 days?
- 0 — No critical issues
- 1–2 issues
- 3–5 issues
- 6–10 issues
- More than 10 issues
Q05
Opinion Scale
Over the last 90 days, how satisfied are you with our response speed to your inquiries or requests?
Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied
Q06
Opinion Scale
Over the last 90 days, how clear and consistent have our communications been (e.g., requirements, updates, specifications)?
Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q07
Multiple Choice
Which communication channels have been most effective when working with us over the last 90 days? Select up to 2.
- Slack or instant messaging
- Ticketing portal
- Scheduled calls or meetings
- Ad-hoc phone calls
- Shared documents or trackers
- Other (please specify)
Q08
Opinion Scale
Over the last 90 days, how would you rate the overall value for money of our services?
Scale: 1 – 7
Min:Very poor valueMax:Excellent value
Q09
Multiple Choice
Compared with other vendors you work with, how would you rate our overall operations performance?
- Well below average
- Below average
- About average
- Above average
- Best-in-class
- Not sure / can't compare
Q10
Opinion Scale
How likely are you to recommend expanding our partnership over the next 12 months?
Scale: 1 – 7
Min:Not at all likelyMax:Extremely likely
Q11
AI Interview
Based on your survey responses, we'd like to understand your experience in more depth. What is the single most important thing we should improve in the next quarter, and why?
Q12
Multiple Choice
What is your primary role?
- Operations
- Procurement
- Category / Buying
- Logistics
- Customer Support
- Finance / Accounts Payable
- Executive / Leadership
- Other (please specify)
Q13
Dropdown
Approximately how long have you been working with us?
- Less than 3 months
- 3–6 months
- 7–12 months
- 1–2 years
- More than 2 years
Q14
Multiple Choice
Where are you primarily based?
- North America
- Europe
- APAC
- LATAM
- Middle East & Africa
Q15
Multiple Choice
What is your typical monthly order volume with us?
- Fewer than 100 orders
- 100–499 orders
- 500–1,999 orders
- 2,000–9,999 orders
- 10,000+ orders
Message
Thank you for completing this review. Your feedback is valuable and will be used to improve our partnership operations over the coming quarter. You may now close this window.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Includes five 90-day performance ratings (overall reliability, delivery timeliness, product/service quality, response speed, communication clarity) via opinion-scale questions, giving a structured longitudinal view rather than a one-off snapshot.
- Uses a dropdown to quantify critical issues (order blocks, major defects) and multiple-choice questions on effective communication channels and comparative standing against other vendors, adding context beyond simple ratings.
- Triggers an AI follow-up interview based on each respondent's actual answers, so low scores on delivery or communication get probed for specifics instead of being left as an unexplained number.
- Captures respondent role, tenure, region, and order volume for segmentation, then rolls results into an auto-generated supplier scorecard for operations use.
QuestionPro
Performance Evaluation Survey Questions + Sample Questionnaire TemplateThis is a general performance-evaluation guide with sample questions rather than a vendor- or supplier-specific scorecard, so it requires adaptation to a partner-feedback context. It's useful as a question-bank reference but reads more like an educational/blog resource than a ready-to-field 90-day vendor review. No indication of adaptive or interview-based follow-up on responses.
What it does well
- Broad library of sample performance-evaluation questions to draw from
- Backed by an established survey platform with reporting and analytics tooling
- Likely includes guidance on scoring/rating scale design given the 'questionnaire template' framing
Where it falls short
- Static question set with no adaptive AI follow-up to probe low ratings or vague answers
- No voice AI interview or guided screen-share task option
- No automated per-response quality scoring or transparent prompt methodology described on the page
Frequently asked questions
What questions are in the “E-commerce Vendor Performance Scorecard” template?
The template includes 15 ready-to-use questions, starting with: “Over the last 90 days, how reliable has our overall service delivery been (e.g., order accuracy, fulfillment consistency…” · “Over the last 90 days, how would you rate the timeliness of our deliveries?” · “Over the last 90 days, how would you rate the quality of our products or services?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 15 questions in about 8 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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