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Facilities Work Order CSAT Survey
Measures employee satisfaction with facilities maintenance requests—from submission clarity to resolution speed—helping workplace operations teams identify service bottlenecks and communication gaps.
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Facilities Work Order CSAT Survey
Thank you for participating in this survey about your experience with our facilities request process. Your responses will help us identify areas for improvement. This survey takes approximately 10 minutes to complete. Your responses are confidential and will be reported only in aggregate. There are no right or wrong answers—we are interested in your honest opinions. Participation is voluntary, and you may stop at any time.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
19 questions · ~10 min
Q01
Multiple Choice
Have you submitted a facilities or maintenance request in the past 3 months?
- Yes
- No
Q02
Multiple Choice
How did you submit your most recent facilities request?
- Helpdesk/Facilities portal
- Chat (Slack/Teams)
- Phone
- In person
- Other (please specify)
Q03
Opinion Scale
For your most recent request, the steps to submit were clear.
Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q04
Dropdown
Approximately how long did it take (or has it been) from submission to resolution of your most recent request?
- Less than 1 day
- 1–2 days
- 3–5 days
- 6–10 days
- 11–20 days
- More than 20 days
- Still open/unresolved
Q05
Opinion Scale
The initial acknowledgment of my request was timely.
Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q06
Opinion Scale
The quality of the completed work met my expectations.
Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q07
Opinion Scale
Communication from the facilities team was clear and helpful throughout the process.
Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q08
Opinion Scale
The facilities team was professional and courteous.
Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q09
Opinion Scale
Overall, how satisfied are you with the facilities request process over the past 3 months?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q10
Opinion Scale
How likely are you to recommend our facilities request process to a colleague?
Scale: 1 – 7
Min:Very unlikelyMax:Very likely
Q11
Multiple Choice
While a request is in progress, how often would you prefer to receive updates?
- Only when status changes
- About once per week
- Two to three times per week
- Daily
- No updates unless there is a delay
Q12
Multiple Choice
Which channels work best for receiving status updates on facilities requests? Select up to 3.
- Helpdesk portal notifications
- Chat (Slack/Teams)
- SMS/Text
- Phone call
- Onsite digital signage
- Other (please specify)
Q13
Ranking
Please rank the following potential improvements from most to least important.
- Clearer submission guidance
- Faster initial acknowledgment
- Quicker overall resolution
- More proactive status updates
- Transparent timelines/SLAs
Drag to rank
Q14
Long Text
What one change would most improve your facilities request experience?
Q15
AI Interview
Based on your responses in this survey, please share any additional thoughts about your facilities request experience. Our AI moderator may ask a few brief follow-up questions.
Q16
Multiple Choice
What is your primary work arrangement?
- Onsite
- Hybrid
- Remote
- Prefer not to say
Q17
Dropdown
Which department best describes your role?
- Facilities/Workplace
- Operations
- Engineering/IT
- HR/People
- Finance
- Other
- Prefer not to say
Q18
Multiple Choice
How long have you been with the organization?
- Less than 6 months
- 6–12 months
- 1–3 years
- 3–5 years
- More than 5 years
- Prefer not to say
Q19
Multiple Choice
Where is your primary work location?
- Headquarters
- Regional office
- Field site
- Fully remote
- Prefer not to say
Message
Thank you for completing this survey. Your feedback will directly inform improvements to our facilities services.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Covers the full facilities request lifecycle—submission clarity, acknowledgment timeliness, resolution speed, work quality, and communication—in a single instrument rather than just an intake form.
- Includes a dedicated AI follow-up interview question that adaptively probes open-ended dissatisfaction, going beyond a static open-text box.
- Segments results by work arrangement, department, tenure, and work location, letting operations teams isolate bottlenecks by employee group.
- Uses a ranking exercise plus a preference question on update cadence/channels, giving facilities teams prioritized, actionable improvement signals rather than just a satisfaction score.
Jotform
Facilities Work Order Request Form TemplateThis is an intake/request form for submitting a facilities work order, not a post-service satisfaction survey. It's useful for capturing new requests but doesn't measure how employees felt about the process afterward. Best viewed as a complementary form rather than a direct competitor to a CSAT instrument.
What it does well
- Purpose-built for quick facilities request submission
- Likely supports file/photo attachments and routing common to Jotform's form builder
- Simple, familiar form format for employees
Where it falls short
- No satisfaction, timeliness, or communication measurement—only intake fields
- Static form fields with no adaptive follow-up to unpack dissatisfaction
- No published methodology for scoring or segmenting responses
SurveySparrow
Free Maintenance Work Order Form TemplatePositioned as an order form for logging maintenance requests rather than a satisfaction survey. It may capture basic request details but appears focused on operational intake, not resolution experience or communication quality. Useful for request logging, less so for CSAT benchmarking.
What it does well
- Likely offers a conversational, mobile-friendly form format typical of SurveySparrow
- Free template lowers barrier to quick deployment
- Framed for maintenance/order-taking workflows
Where it falls short
- No apparent post-resolution satisfaction or communication questions
- Static question flow with no adaptive AI probing of open feedback
- No transparent scoring methodology or auto-generated CSAT reporting evident
Typeform
Maintenance Work Order Form TemplateA request-intake form template for maintenance issues, emphasizing Typeform's conversational one-question-at-a-time UI. It does not appear to include satisfaction, timeliness, or quality-of-resolution measurement, making it an intake tool rather than a CSAT survey competitor.
What it does well
- Polished, conversational form experience typical of Typeform
- Likely mobile-responsive and easy to embed
- Simple structure for quick request submission
Where it falls short
- No visible satisfaction, resolution-speed, or communication-quality questions
- Fixed question set with no adaptive AI follow-up on open responses
- No transparent quality scoring or auto-generated operations report
QuestionPro
Client Service Satisfaction Survey TemplateA generic client/service satisfaction survey template, not tailored to internal facilities or maintenance work orders. It could be adapted for facilities feedback but lacks facilities-specific stages like submission clarity or acknowledgment timeliness out of the box. More of a general-purpose CSAT starting point than a ready-to-field facilities survey.
What it does well
- Established CSAT question structure (satisfaction, recommend likelihood) applicable across service contexts
- Backed by QuestionPro's broader survey analytics platform
- Flexible enough to be customized for various service types
Where it falls short
- Not facilities-specific—missing submission, acknowledgment, and resolution-speed questions unless manually added
- No adaptive AI follow-up interview to probe low scores in real time
- No stated transparent prompt methodology or automated per-response quality scoring
Frequently asked questions
What questions are in the “Facilities Work Order CSAT Survey” template?
The template includes 19 ready-to-use questions, starting with: “Have you submitted a facilities or maintenance request in the past 3 months?” · “How did you submit your most recent facilities request?” · “For your most recent request, the steps to submit were clear.”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 19 questions in about 10 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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