Q01
Message
All templatesIndustry-Specific
HOA Architectural Review Process Feedback Survey
Measures homeowner perceptions of clarity, fairness, transparency, and timeliness in HOA architectural review (ARC) processes. Designed for HOA boards, management companies, and community associations seeking actionable improvement data.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
23 questions · ~10 min
Q02
Multiple Choice
Do you currently live in a community governed by an HOA, POA, or similar homeowner association?
- Yes, currently
- Not currently, but within the last 5 years
- No, never
Q03
Opinion Scale
How easy is it to find your HOA's architectural guidelines and forms?
Scale: 1 – 7
Min:Very difficultMax:Very easy
Q04
Multiple Choice
What do you consider a fair turnaround time for a standard architectural request (e.g., repainting the same color)?
- 3 business days
- 1 week
- 2 weeks
- 3–4 weeks
- More than 4 weeks
Q05
Ranking
Please rank the following potential improvements from most important (top) to least important (bottom).
- Clearer decision timelines
- Standardized application forms or checklists
- Online status tracking for requests
- Plain-language rules and guidelines
- Examples of previously approved projects
Drag to rank
Q06
Dropdown
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q07
Message
Thank you for completing this survey. Your feedback will help improve the architectural review process in your community. Your responses are confidential and will be reported in aggregate only.
Q08
Multiple Choice
Are you currently serving on an HOA board or architectural review committee?
- No
- Yes, board member
- Yes, architectural review committee member
- Yes, both
- Prefer not to say
Q09
Opinion Scale
How clearly written are your HOA's architectural guidelines?
Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q10
Multiple Choice
Approximately how long did it take from submitting your most recent request to receiving a decision?
- Less than 1 week
- 1–2 weeks
- 3–4 weeks
- 1–2 months
- More than 2 months
- I have not submitted a request
Q11
Long Text
If your request was denied or required changes, how clear and actionable was the feedback you received? Please share any examples.
Q12
Multiple Choice
What is your gender?
- Man
- Woman
- Non-binary
- Prefer to self-describe
- Prefer not to say
Q13
Multiple Choice
When did you most recently submit an architectural change request to your HOA?
- Within the last 12 months
- 12–24 months ago
- More than 24 months ago
- I have never submitted a request
Q14
Opinion Scale
How complete are your HOA's architectural guidelines in covering common project types?
Scale: 1 – 7
Min:Not at all completeMax:Extremely complete
Q15
Opinion Scale
Overall, how fair was the review process for your most recent architectural request?
Scale: 1 – 7
Min:Very unfairMax:Very fair
Q16
AI Interview
We'd like to explore your experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions.
Q17
Multiple Choice
How long have you lived in your current HOA-governed community?
- Less than 1 year
- 1–3 years
- 4–7 years
- 8–15 years
- More than 15 years
- Prefer not to say
Q18
Multiple Choice
How did you submit your most recent architectural change request?
- Online portal
- Paper form by mail
- In person at office or meeting
- Other (please specify)
- I have not submitted a request
Q19
Opinion Scale
How satisfied are you with the overall architectural review process at your HOA?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q20
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience with architectural reviews?
Q21
Multiple Choice
Which submission method would you most prefer for architectural change requests?
- Online portal
- Paper form by mail
- In person at office or meeting
- Other (please specify)
- No preference
Q22
Opinion Scale
How transparent is your HOA about any fees, deposits, or fines associated with architectural reviews?
Scale: 1 – 7
Min:Not at all transparentMax:Completely transparent
Q23
Multiple Choice
Are you aware of a formal process to appeal or request reconsideration of an architectural review decision?
- Yes
- No
- Not sure
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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