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HOA Resident Satisfaction Survey: Governance, Communication & Value
Measures resident satisfaction with HOA board governance, communication effectiveness, and dues value perception. Designed for HOA boards and community managers seeking actionable feedback to strengthen trust and service delivery.
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HOA Resident Satisfaction Survey: Governance, Communication & Value
Welcome to the HOA Resident Satisfaction Survey. This survey takes approximately 10 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate to help improve community governance and services. Please answer based on your experience over the past 12 months.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
18 questions · ~9 min
Q01
Dropdown
How long have you lived in this HOA community?
- Less than 6 months
- 6–11 months
- 1–2 years
- 3–5 years
- 6–9 years
- 10 years or more
Q02
Multiple Choice
Which best describes your housing situation?
- Owner-occupant
- Renter
- Non-resident owner (landlord)
- Other (please specify)
Q03
Opinion Scale
Overall, how satisfied are you with your HOA over the past 12 months?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q04
Opinion Scale
How satisfied are you with the transparency of HOA board decisions over the past 12 months?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q05
Opinion Scale
How satisfied are you with the board's responsiveness to resident concerns over the past 12 months?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q06
Opinion Scale
How satisfied are you with the enforcement of community rules and guidelines over the past 12 months?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q07
Opinion Scale
How satisfied are you with the maintenance and management of common areas and amenities over the past 12 months?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q08
Opinion Scale
In the past 12 months, how clear were the HOA's communications (updates, notices, and decisions)?
Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q09
Opinion Scale
How satisfied are you with how frequently the HOA communicates with residents?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q10
Ranking
Rank your preferred channels for routine HOA updates (drag to rank; 1 = most preferred).
- Email newsletter
- Community portal/app
- Text/SMS alerts
- Printed notices on-site
- Social media group
Drag to rank
Q11
Opinion Scale
Considering your current HOA dues, how would you rate the overall value you receive?
Scale: 1 – 7
Min:Very poor valueMax:Excellent value
Q12
Multiple Choice
How affordable are your current HOA dues for your household?
- Easily affordable
- Manageable
- Stretching my budget
- Not affordable
- Prefer not to say
Q13
Multiple Choice
If dues needed adjustment next year, which approach would you most support?
- Lower dues with reduced services
- Keep dues the same with current services
- Increase dues to improve services and amenities
- Increase dues to build reserves for future repairs
- Unsure / No preference
Q14
Long Text
Based on your responses in this survey, what one change would most improve your experience with the HOA?
Q15
AI Interview
Thank you for sharing your thoughts. We'd like to explore your feedback in a bit more detail. An AI moderator will ask you a couple of brief follow-up questions.
Q16
Dropdown
What is your age range?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q17
Multiple Choice
Which best describes your gender?
- Woman
- Man
- Non-binary or gender diverse
- Prefer not to say
Q18
Dropdown
How many people, including yourself, live in your household?
- 1
- 2
- 3
- 4
- 5 or more
- Prefer not to say
Message
Thank you for participating! Your feedback will be reviewed by the HOA board and used to improve governance, communication, and community services. Results will be shared with residents in aggregate.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Frequently asked questions
What questions are in the “HOA Resident Satisfaction Survey: Governance, Communication & Value” template?
The template includes 18 ready-to-use questions, starting with: “How long have you lived in this HOA community?” · “Which best describes your housing situation?” · “Overall, how satisfied are you with your HOA over the past 12 months?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 18 questions in about 9 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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