Marketplace Seller Trust & Transparency Assessment

Thank you for participating in this study about the marketplace selling experience. Your responses will help us understand seller perspectives on policies, disputes, and earnings transparency. This survey takes approximately 6–8 minutes. Participation is voluntary and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate. Please answer based on your experience over the past 3 months on your primary marketplace.

Have you actively sold products on an online marketplace within the past 3 months?

• Yes
• No

Which marketplace do you primarily sell on?

• Amazon
• eBay
• Etsy
• Walmart Marketplace
• Mercado Libre
• Shopee
• Lazada
• Allegro
• OnBuy
• Own webstore (e.g., Shopify)
• Other

How long have you been selling on this marketplace?

• Less than 1 year
• 1–2 years
• 3–5 years
• 6–10 years
• 11+ years

Overall, how clear were the marketplace's seller policies to you over the past 3 months?

Which of the following policy areas, if any, were unclear to you over the past 3 months? Select all that apply.

• Listing and content guidelines
• Prohibited items or categories
• Fulfillment and shipping requirements
• Returns and refunds
• Seller performance metrics
• Penalties and enforcement actions
• Account suspension/appeals
• Advertising and promotions policies
• Intellectual property/brand protection
• None — all policies were clear to me

How confident are you that you could comply with all relevant seller policies without unintentionally violating any?

In the past 3 months, did you have any buyer disputes or chargebacks on this marketplace?

• Yes
• No

Which channels did you use to resolve your most recent dispute? Select all that apply.

• Self-resolution with buyer (messaging)
• Marketplace support ticket
• Phone support
• Automated dispute tool
• Third-party mediator
• Community/forum guidance
• Other

Approximately how long did your most recent dispute take to resolve?

• Less than 24 hours
• 1–3 days
• 4–7 days
• 8–14 days
• 15–30 days
• More than 30 days
• Still unresolved

How fair was the final outcome of your most recent dispute?

In a few words, what is the single biggest improvement you would suggest for the dispute resolution process?

How transparent were your earnings statements and fee breakdowns over the past 3 months?

How well do you understand the commission or referral fees charged on your sales?

How well do you understand the fulfillment and shipping fees you are charged?

How well do you understand any advertising or promotional fees you are charged?

What is your typical payout frequency?

• Daily
• Weekly
• Bi-weekly
• Monthly
• On-demand
• Unpredictable
• Not sure

In the past 3 months, how often did you notice unexpected discrepancies in your payouts or fees?

• Never
• Once
• A few times
• Often
• Not applicable

Please briefly describe the most recent payout or fee discrepancy you noticed.

Please rank the following potential improvements by their impact on your selling experience (drag the most impactful to the top).

1. Clearer policy examples
2. Faster dispute resolutions
3. More proactive status updates
4. Simpler fee breakdowns
5. Better human support availability
6. In-product tooltips and guides

Based on your responses throughout this survey, is there anything else you'd like to share about your experience as a marketplace seller?

Where do you primarily operate from?

• North America
• Latin America
• Europe
• Middle East
• Africa
• South Asia
• East Asia
• Southeast Asia
• Oceania

What is your typical monthly order volume on this marketplace?

• 0–49 orders
• 50–199 orders
• 200–999 orders
• 1,000–4,999 orders
• 5,000+ orders
• Prefer not to say

What is your primary product category?

• Consumer electronics
• Fashion/Apparel
• Home and kitchen
• Health and beauty
• Toys and hobbies
• Automotive
• Grocery
• Books/Media
• Other
• Prefer not to say

Thank you for completing this survey. Your feedback is invaluable in improving the marketplace seller experience. Your responses will be kept confidential and reported only in aggregate.