Micro-Fulfillment Center Neighborhood Impact Survey

Welcome to the Micro-Fulfillment Center Neighborhood Impact Survey. This short survey (approximately 6–8 minutes) asks about small local delivery hubs and how they may affect your neighborhood. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate to inform local planning and policy discussions. For this survey, a "micro-fulfillment center" (MFC) is a small facility—often located inside or behind a retail store, or in a light-industrial building—where online orders are packed and dispatched by van, cargo bike, or small truck.

Before today, were you aware of a micro-fulfillment center operating within about 1 mile of your home?

• Yes
• No
• Not sure

In the past 30 days near your home, which of the following have you noticed? Select all that apply.

• More delivery vans stopping or parking
• More large trucks (box trucks or tractor-trailers)
• More cargo bikes or scooters for deliveries
• Autonomous delivery robots on sidewalks
• Curb space often in use for loading
• Sidewalk crowding near a facility
• Noticeable nighttime loading noise
• None of the above

The next questions ask how micro-fulfillment centers have affected specific aspects of your neighborhood. If you have not noticed any effect, please select the midpoint.

Overall, how supportive are you of having a micro-fulfillment center operate within one mile of your home?

Which measures would you most prefer the city require of micro-fulfillment center operators? Select up to three.

• Require electric or low-emission delivery vehicles
• Limit delivery hours to reduce nighttime noise
• Designate curb/loading zones to avoid double-parking
• Cap the size of trucks serving facilities
• Require operators to fund traffic and air-quality monitoring
• Mandate off-peak deliveries (outside rush hours)
• Set up a community contact for reporting issues
• Require on-site queuing to keep trucks off streets
• Not sure / none of the above

Based on your responses in this survey, please share any specific experiences, places, or times from the past 6 months that illustrate how micro-fulfillment centers have affected your street or neighborhood. (Optional)

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

Thank you for participating. Your input will help inform thoughtful, evidence-based local planning and policy decisions.

To the best of your knowledge, approximately how close is the nearest micro-fulfillment center to your home?

• Within my building or block
• Within 2–5 blocks
• About 0.5–1 mile
• About 1–3 miles
• Farther than 3 miles
• Not sure

In the past 30 days, how often have you seen delivery vehicles (vans, trucks, cargo bikes) on your block?

In your view, how have micro-fulfillment centers affected traffic flow in your neighborhood?

Taking everything into account, do you believe micro-fulfillment centers are a net positive or a net negative for your neighborhood?

We'd like to learn more about your personal experiences with micro-fulfillment centers in your neighborhood. A short AI-guided conversation will follow up on your earlier answers.

How do you describe your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

In your view, how have micro-fulfillment centers affected noise levels in your neighborhood?

What is your current housing situation?

• Renter
• Homeowner
• Live with family/roommates, not on the lease
• Other
• Prefer not to say

In your view, how have micro-fulfillment centers affected local job opportunities in your neighborhood?

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college or trade/technical
• Bachelor's degree
• Graduate or professional degree
• Prefer not to say

In your view, how have micro-fulfillment centers affected pedestrian and cyclist safety in your neighborhood?

What is your current employment status?

• Employed full-time
• Employed part-time
• Self-employed
• Student
• Homemaker/caregiver
• Retired
• Unemployed, seeking work
• Not working by choice
• Prefer not to say

In your view, how have micro-fulfillment centers affected air quality in your neighborhood?

In which city or region do you live? (Optional)

In your view, how have micro-fulfillment centers affected the overall character and feel of your neighborhood?