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Mobile App Navigation & Performance UX Survey
Collects structured feedback from active mobile app users on navigation ease, load performance, and gesture reliability to prioritize UX improvements.
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Mobile App Navigation & Performance UX Survey
Welcome! This survey asks about your recent experience using our mobile app — specifically around navigation, performance, and gestures. This should take approximately 10 minutes. Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers; we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only. Your feedback will be used internally to prioritize app improvements. Please proceed when you are ready.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
20 questions · ~10 min
Q01
Multiple Choice
When did you last use this mobile app?
- Today
- In the past 7 days
- 8–14 days ago
- More than 2 weeks ago
- I have never used this app
Q02
Long Text
What has kept you from using the app recently?
Q03
Multiple Choice
Which mobile platform do you primarily use for this app?
- iOS
- Android
- Both iOS and Android
- Not sure
Q04
Opinion Scale
In the past 7 days, how easy or difficult was it to find what you needed in the app?
Scale: 1 – 7
Min:Very difficultMax:Very easy
Q05
Opinion Scale
How clear and intuitive is the app's menu structure?
Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q06
Opinion Scale
How intuitive is the tab bar for switching between sections?
Scale: 1 – 7
Min:Not at all intuitiveMax:Extremely intuitive
Q07
Opinion Scale
How reliably does back navigation return you to the expected screen?
Scale: 1 – 7
Min:Very unreliablyMax:Very reliably
Q08
Opinion Scale
How would you rate the overall speed of the app in the past 7 days?
Scale: 1 – 7
Min:Very slowMax:Very fast
Q09
Multiple Choice
In the past 7 days, which of the following issues, if any, did you experience? (Select all that apply.)
- App crashed
- App froze or became unresponsive
- Unexpected error messages
- Laggy scrolling
- Other (please specify)
- None of the above
Q10
Long Text
If you experienced any frustration while using the app in the past 7 days, please describe what happened.
Q11
Multiple Choice
How often do you use gestures (e.g., swipe, pinch) in this app?
- Always
- Often
- Sometimes
- Rarely
- Never
Q12
Opinion Scale
How reliable do gestures feel when you use them in this app?
Scale: 1 – 7
Min:Very unreliableMax:Very reliable
Q13
Multiple Choice
Which gestures, if any, felt unintuitive or hard to discover? (Select all that apply.)
- Back swipe
- Pull to refresh
- Long-press actions
- Pinch to zoom
- Carousel swipe
- Other (please specify)
- None of the above
Q14
Ranking
Please rank the following areas by how urgently you want us to improve them (drag to reorder; top = highest priority).
- Navigation clarity
- Page load speed
- App stability (crashes/freezes)
- Gesture consistency
- Search/findability
Drag to rank
Q15
Long Text
Based on your responses in this survey, is there anything else you'd like to share about your experience with the app?
Q16
AI Interview
We'd love to hear more about your experience. Our AI moderator will ask you a few follow-up questions about navigating and using this app.
Q17
Multiple Choice
In which region do you currently live?
- Africa
- Asia
- Europe
- North America
- Oceania
- South America
- Prefer not to say
Q18
Dropdown
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q19
Multiple Choice
How do you describe your gender? (Select all that apply.)
- Woman
- Man
- Non-binary
- Prefer not to say
Q20
Dropdown
Approximately how long have you been using a smartphone?
- Less than 1 year
- 1–3 years
- 4–6 years
- 7–10 years
- More than 10 years
- Prefer not to say
Message
Thank you for completing this survey! Your feedback will be used to improve the app experience. You may now close this window.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Frequently asked questions
What questions are in the “Mobile App Navigation & Performance UX Survey” template?
The template includes 20 ready-to-use questions, starting with: “When did you last use this mobile app?” · “What has kept you from using the app recently?” · “Which mobile platform do you primarily use for this app?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 20 questions in about 10 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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