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Navigation Label Clarity & Findability Assessment
Validates category labels and information architecture by measuring label clarity, task-based findability, perceived overlap, and usage priorities. Designed for UX and product teams evaluating taxonomy structures.
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Navigation Label Clarity & Findability Assessment
Welcome! We're studying how people understand navigation labels used in account settings areas. This survey takes about 11 minutes. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest first reactions. All responses are confidential and will be reported in aggregate only.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
21 questions · ~11 min
Q01
Multiple Choice
Which device do you most often use for managing account settings or payments?
- iPhone
- Android phone
- Windows PC
- Mac
- Tablet
- Other
- Prefer not to say
Q02
Dropdown
In the last 3 months, how often have you managed account settings or payments online?
- Daily or almost daily
- Weekly
- Monthly
- Less than monthly
- Not in the last 3 months
Q03
Opinion Scale
In the past 6 months, how familiar have you been with managing account settings on apps or websites?
Scale: 1 – 7
Min:Not at all familiarMax:Extremely familiar
Message
Below are eight category labels being considered for an account settings navigation menu. Please review them before answering the next few questions. • Account & Profile • Billing & Payments • Orders & Subscriptions • Security & Privacy • Notifications & Alerts • Devices & Integrations • Help & Support • Feedback & Community
Q04
Multiple Choice
Looking at the category labels shown above, which ones are unclear or confusing to you? Select all that apply.
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- None — all labels are clear to me
Q05
Opinion Scale
Overall, how clear are these category labels at first glance?
Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q06
Multiple Choice
Which labels seem to overlap in meaning? Select all that feel redundant.
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- None of these feel overlapping
Message
For the next four questions, imagine you are using an app with these category labels. Please select where you would go to complete each task.
Q07
Multiple Choice
Where would you go to update a payment card on file?
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- I'd use search
- I'm not sure
Q08
Multiple Choice
Where would you change email or push notification preferences?
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- I'd use search
- I'm not sure
Q09
Multiple Choice
Where would you cancel a subscription or turn off auto-renewal?
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- I'd use search
- I'm not sure
Q10
Multiple Choice
Where would you enable two-factor authentication (2FA)?
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- I'd use search
- I'm not sure
Q11
Ranking
Rank the following categories from most to least frequently used by you (drag to reorder).
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
Drag to rank
Q12
Opinion Scale
Overall, how confident are you that you could find what you need using these category labels?
Scale: 1 – 7
Min:Not at all confidentMax:Extremely confident
Q13
Long Text
Are there any important topics that seem to be missing from these categories, or placed under the wrong label? Please briefly explain.
Q14
Long Text
If you could rename any of these category labels, which one would you change and what would you call it instead?
Q15
AI Interview
We'd like to understand your thinking a bit more. An AI moderator will ask you a couple of follow-up questions about your reactions to the category labels and where you expected to find things.
Q16
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about these category labels and navigation structure.
Q17
Dropdown
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q18
Multiple Choice
Which best describes your gender?
- Woman
- Man
- Non-binary
- Another identity
- Prefer not to say
Q19
Dropdown
Where do you live?
- North America
- Europe
- Asia-Pacific
- Latin America
- Middle East & North Africa
- Sub-Saharan Africa
- Other region
- Prefer not to say
Q20
Dropdown
What is the highest level of education you have completed?
- Some high school or less
- High school or equivalent
- Some college / Associate degree
- Bachelor's degree
- Graduate or professional degree
- Other
- Prefer not to say
Q21
Dropdown
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Not employed
- Retired
- Other
- Prefer not to say
Message
Thank you for your time! Your feedback has been recorded and will help us improve navigation for all users.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Why this template
What this template is built to do — we found no directly comparable template from other survey tools to review.
What sets it apart
- Directly tests findability with task-based questions like locating where to update a payment card, change notification settings, cancel a subscription, or enable 2FA — not just abstract label ratings.
- Measures label clarity, perceived overlap between categories, and usage priority via ranking, so IA teams get clarity, redundancy, and frequency signals in one template.
- Includes an adaptive AI follow-up interview to probe why specific labels felt confusing or ambiguous, going beyond static multiple-choice responses.
- Pairs quantitative scales and rankings with open-text prompts on missing categories and label renaming suggestions, plus demographic dropdowns for segmenting findability issues by user group.
Frequently asked questions
What questions are in the “Navigation Label Clarity & Findability Assessment” template?
The template includes 21 ready-to-use questions, starting with: “Which device do you most often use for managing account settings or payments?” · “In the last 3 months, how often have you managed account settings or payments online?” · “In the past 6 months, how familiar have you been with managing account settings on apps or websites?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 21 questions in about 11 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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