Passenger Trust & Comfort with Airport Biometric Verification

Welcome, and thank you for your interest in this study. This survey explores air travelers' experiences with and attitudes toward biometric verification at airports (e.g., facial recognition at check-in, security, or boarding). It takes approximately 12 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential, will be anonymized, and reported only in aggregate for research purposes. Please proceed to begin.

In the past 12 months, have you taken any commercial flights?

• Yes
• No

Approximately how many round trips by air did you take in the past 12 months?

• 1
• 2–3
• 4–6
• 7–10
• More than 10

<p>The next set of questions asks about biometric verification at airports. Here is what we mean:</p><p><strong>Biometric verification</strong> uses unique physical characteristics—most commonly facial recognition—to confirm a traveler's identity. It can be used at several airport touchpoints, including self-service check-in kiosks, security screening checkpoints, airline lounge access, and boarding gates.</p><p>When used, a camera captures your image and matches it against a stored reference photo (e.g., from your passport or a prior enrollment). The goal is to speed up processing and reduce the need for physical documents.</p><p>Please keep this description in mind as you answer the following questions.</p>

If biometric verification were available on your next flight, how willing would you be to use it?

<p>How much do you trust <strong>airlines</strong> to protect your biometric data responsibly?</p>

<p>How comfortable would you be using biometric verification at <strong>self-service check-in kiosks</strong>?</p>

Which enrollment or consent approach would you prefer for airport biometric verification?

• Opt in each time I use it
• Opt in once per trip (covers all steps)
• Opt out is fine (enrolled by default, can decline)
• I do not want biometric options at all
• No preference

Based on your responses in this survey, please share any additional thoughts, concerns, or experiences you have regarding biometric verification in air travel.

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

Thank you for completing this survey—your input is greatly appreciated and will help shape the future of air travel experiences. You may now close this window.

What is your typical primary purpose for air travel?

• Leisure or holiday
• Business or work
• Visiting friends or family
• Mixed (both leisure and business)
• Other

How likely would you be to recommend biometric verification to a fellow traveler?

<p>How much do you trust <strong>airports</strong> to protect your biometric data responsibly?</p>

<p>How comfortable would you be using biometric verification at <strong>security screening checkpoints</strong>?</p>

What is the longest amount of time you would be comfortable having your biometric data stored?

• Only during the trip, then delete
• Up to 30 days
• Up to 6 months
• Up to 1 year
• More than 1 year
• Indefinitely is fine
• Unsure

Thank you for your written response. Our AI moderator will now ask a couple of brief follow-up questions to better understand your perspective on biometric verification in air travel.

What is your gender?

• Woman
• Man
• Non-binary
• Prefer not to say

Have you ever used biometric verification (e.g., facial recognition, fingerprint scan) at an airport?

• Yes
• No
• I'm not sure

<p>How much do you trust <strong>government agencies</strong> (e.g., TSA, border control) to protect your biometric data responsibly?</p>

<p>How comfortable would you be using biometric verification at the <strong>boarding gate</strong>?</p>

Which region do you most frequently depart from when flying?

• Africa
• Asia-Pacific
• Europe
• Latin America / Caribbean
• Middle East
• North America
• Prefer not to say

Thinking about the most recent time you used biometric verification at an airport, how easy or difficult was the process?

<p>How much do you trust <strong>technology companies</strong> providing the biometric systems to protect your data responsibly?</p>

<p>How comfortable would you be using biometric verification for <strong>airline lounge access</strong>?</p>

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college / Associate degree
• Bachelor's degree
• Postgraduate degree
• Prefer not to say

What is your current employment status?

• Full-time
• Part-time
• Self-employed
• Student
• Homemaker
• Retired
• Unemployed
• Prefer not to say