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Privacy & Compliance

Voice Authentication in Banking: Adoption & Trust Survey

Measures awareness, security perceptions, usage experience, and adoption intent for voice biometric authentication among banking customers. Suitable for financial institutions evaluating customer readiness for voice-based identity verification.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

22 questions · ~10 min
Q01
Message

Welcome! This survey explores your experiences and opinions about voice authentication in banking. It should take about 10 minutes. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential, anonymized, and reported only in aggregate for research purposes. By proceeding, you indicate your consent to participate.

Q02
Multiple Choice

Do you currently hold a personal bank account (checking, savings, or both)?

  • Yes
  • No
Q03
Multiple Choice

In the last 6 months, how often have you contacted your bank's customer support (by phone or chat)?

  • Never
  • Once
  • 2–3 times
  • 4–6 times
  • 7 or more times
Q04
Multiple Choice

Before today, had you heard of voice authentication (voice biometrics) being used by banks?

  • Yes
  • No
  • Not sure
Q05
Opinion Scale

Overall, how satisfied were you with your most recent voice authentication experience?

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q06
Opinion Scale

How confident or not confident are you that voice authentication can effectively protect bank accounts from unauthorized access?

Scale: 1 – 7
Min:Not at all confidentMax:Extremely confident
Q07
Opinion Scale

If your bank offered voice authentication, how likely or unlikely would you be to use it in the next 3 months?

Scale: 1 – 7
Min:Very unlikelyMax:Very likely
Q08
AI Interview

Based on your responses in this survey, please share any additional thoughts or feelings about voice authentication in banking. Our AI interviewer may ask a couple of brief follow-up questions to better understand your perspective.

Q09
Dropdown

What is your age?

  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q10
Message

Thank you for completing this survey. Your feedback will help shape more secure and convenient banking experiences. Your responses have been recorded.

Q11
Message

Voice authentication verifies a customer by analyzing unique characteristics of their voice. Banks may use it during phone calls or in mobile apps to help confirm your identity.

Q12
Opinion Scale

How easy or difficult was it to complete the voice authentication steps?

Scale: 1 – 7
Min:Very difficultMax:Very easy
Q13
Multiple Choice

Which of the following potential risks, if any, concern you about voice authentication? Please select all that apply.

  • Someone impersonating my voice (spoofing or deepfake)
  • Recordings of my voice being reused
  • Biometric data storage and privacy
  • False rejects locking me out of my account
  • Background noise causing authentication failures
  • Fraudsters bypassing security with social engineering
  • Other
  • None of the above
Q14
Opinion Scale

How much would each of the following features increase your willingness to use voice authentication?

Scale: 1 – 7
Min:Would not increase at allMax:Would greatly increase
Q15
Multiple Choice

What is your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q16
Multiple Choice

In the past 12 months, have you used voice authentication with any financial service?

  • Yes
  • No
  • Not sure
Q17
Multiple Choice

Which of the following issues, if any, did you experience when using voice authentication? Please select all that apply.

  • System did not recognize my voice
  • Background noise interfered
  • Had to repeat phrases multiple times
  • Concerned about being recorded
  • Process took too long
  • Could not proceed and needed an agent
  • Other
  • None of the above
Q18
Ranking

Please rank the following methods for accessing your bank account from most secure (top) to least secure (bottom).

  1. Password or PIN
  2. Fingerprint recognition
  3. Voice authentication
  4. Facial recognition
  5. SMS one-time code
  6. Security questions
Drag to rank
Q19
Ranking

Please rank the following features by how much they would increase your willingness to use voice authentication. Drag your top choice to the top.

  1. Verified anti-spoofing protections
  2. Clear opt-out at any time
  3. Ability to fall back to a passcode
  4. Shorter time to access my account
  5. Transparent data storage and retention policy
  6. Simple in-app setup guidance
Drag to rank
Q20
Dropdown

In which country or region do you currently reside?

  • United States
  • United Kingdom
  • Canada
  • Australia
  • European Union
  • Other
  • Prefer not to say
Q21
Multiple Choice

What is the highest level of education you have completed?

  • Some high school
  • High school diploma or equivalent
  • Some college or associate degree
  • Bachelor's degree
  • Postgraduate degree
  • Prefer not to say
Q22
Multiple Choice

What is your current employment status?

  • Full-time employee
  • Part-time employee
  • Self-employed
  • Student
  • Unemployed
  • Retired
  • Homemaker or caregiver
  • Prefer not to say

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Purpose-built for voice biometrics in banking, not a generic template: it covers awareness before using the term, prior use of voice authentication with financial services, satisfaction and ease-of-use with the actual experience, and specific issue/risk checklists rather than generic 'awareness and usage' placeholders.
  • Uses ranking questions to force trade-off comparisons — most-secure account access methods, and which features would most increase willingness to adopt voice authentication — producing prioritized data static awareness surveys rarely capture.
  • Includes an AI follow-up interview that lets respondents explain their satisfaction scores, security concerns, or hesitations in their own words, with the option of a voice AI interview for richer qualitative context.
  • Every quantitative item feeds into an automated per-response quality score and auto-generated report, with transparent prompts so a bank's research or compliance team can see exactly how follow-up questions were generated.

QuestionPro

10 Product Awareness & Attitudes Survey Questions + Sample Questionnaire Template

This is a generic awareness-attitudes-usage (AAU) framework article with sample questions, not a template built for voice authentication or banking specifically. It's useful as a starting question bank but reads as a guide/reference page rather than a ready-to-field survey for this topic.

What it does well

  • Established, widely-used AAU questionnaire structure applicable across product categories
  • Provides sample question wording researchers can adapt to their own product or service

Where it falls short

  • Not specific to voice biometrics, security perceptions, or banking customer contexts — requires heavy customization
  • Static question list with no adaptive follow-up probing or voice AI interview capability
  • No built-in automated quality scoring or transparent prompt methodology

Frequently asked questions

What questions are in the “Voice Authentication in Banking: Adoption & Trust Survey” template?

The template includes 22 ready-to-use questions, starting with: “Welcome! This survey explores your experiences and opinions about voice authentication in banking. It should take about…” · “Do you currently hold a personal bank account (checking, savings, or both)?” · “In the last 6 months, how often have you contacted your bank's customer support (by phone or chat)?”. The full set is previewed above, and every question is editable.

How long does this survey take to complete?

Respondents typically finish the 22 questions in about 10 minutes.

Can I customize this template?

Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.

Is this template free to use?

Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

Use this templateStart free

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