Q01
Message
All templatesCustomer Experience
Restaurant Guest Satisfaction & NPS Survey
Measures guest satisfaction across food quality, service, ambiance, and value while capturing Net Promoter Score. Designed for restaurant operators seeking to identify loyalty drivers and prioritize operational improvements.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
19 questions · ~9 min
Q02
Dropdown
When did your most recent visit or order with us take place?
- Within the last 7 days
- 8–14 days ago
- 15–30 days ago
- More than 30 days ago
Q03
Opinion Scale
Overall, how satisfied were you with your most recent experience?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q04
Opinion Scale
How would you rate the quality of the food you received?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q05
Ranking
Please rank these factors by how important they are when choosing a restaurant like ours. Drag to reorder (1 = most important).
- Food quality
- Service (friendliness and speed)
- Ambiance and atmosphere
- Value for money
- Cleanliness
Drag to rank
Q06
AI Interview
Thinking about the ratings you just provided, what stood out most about your experience — positively or negatively?
Q07
Dropdown
What is your age group?
- Under 18
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65 or older
- Prefer not to say
Q08
Message
Thank you for sharing your feedback! Your responses will help us improve your future dining experiences. We truly appreciate your time.
Q09
Multiple Choice
How did you place your most recent order or visit?
- Dine-in
- Takeout
- Delivery
- Drive-thru
- Curbside pickup
- Other
Q10
Opinion Scale
How likely are you to recommend us to a friend or colleague?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q11
Opinion Scale
How would you rate the friendliness and helpfulness of the staff?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q12
Multiple Choice
How do you describe your gender?
- Woman
- Man
- Non-binary / gender diverse
- Prefer not to say
Q13
Dropdown
Approximately how often do you visit or order from us?
- This was my first time
- A few times a year
- About once a month
- 2–3 times a month
- Once a week or more
Q14
Opinion Scale
How would you rate the speed of service or order fulfillment?
Scale: 1 – 7
Min:Very slowMax:Very fast
Q15
Opinion Scale
How would you rate the ambiance and atmosphere?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q16
Opinion Scale
How would you rate the cleanliness of the restaurant or packaging?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q17
Opinion Scale
How would you rate the overall value for money?
Scale: 1 – 7
Min:Very poor valueMax:Excellent value
Q18
Dropdown
Approximately how much did you spend per person (before tip and tax)?
- Under $10
- $10–$19
- $20–$34
- $35–$49
- $50–$74
- $75 or more
- Not sure
Q19
Multiple Choice
Did you experience any of the following issues during your visit? Select all that apply.
- Long wait time
- Order accuracy issue
- Rude or unhelpful staff
- Cleanliness concerns
- Excessive noise level
- Food served at wrong temperature
- None of the above
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Includes a dedicated AI follow-up interview question that probes deeper into whatever stood out in the guest's own ratings, rather than stopping at a static scale
- Covers the full satisfaction stack in one flow — food quality, staff friendliness, speed of service, ambiance, cleanliness, and value — alongside a standard NPS question
- Captures visit context (frequency, order channel, spend per person) and a ranked list of choice-driving factors, giving operators segmentation and prioritization data most templates skip
- Ends with automated, per-response quality scoring and an auto-generated report, so operators get analysis-ready output instead of just raw responses
Jotform
Guest Satisfaction Survey Form TemplateA generic guest satisfaction form template that can be adapted to restaurants but isn't restaurant-specific out of the box. It's a fielding-ready static form builder rather than an interview experience, with Jotform's usual drag-and-drop customization and integrations layered on top.
What it does well
- Easy drag-and-drop customization typical of Jotform forms
- Broad template library and integration ecosystem
- Free tier likely available for basic use
Where it falls short
- No adaptive AI follow-up questioning — every respondent sees the same fixed question set
- No voice AI interview option or guided screen-share tasks
- No automated per-response quality scoring or auto-generated insight report
SurveyMonkey
Customer Satisfaction Survey Template For RestaurantsA restaurant-specific customer satisfaction template, directly comparable in intent to ours, covering standard CSAT-style questions. It's a static survey form rather than an interview format, relying on SurveyMonkey's analytics dashboards for reporting.
What it does well
- Purpose-built for restaurants, so questions map closely to the industry
- Backed by SurveyMonkey's established analytics and benchmarking tools
- Simple to deploy and share quickly
Where it falls short
- No adaptive AI interviewing — follow-up depth depends entirely on pre-written branching logic, not real-time probing
- No voice AI interview mode
- No transparent, published prompt methodology or automated quality scoring per response
Typeform
Guest Satisfaction Survey Form TemplateA conversational-style guest satisfaction form template with Typeform's signature one-question-at-a-time UI, generic enough to apply to restaurants and similar hospitality businesses. It's a well-designed static form rather than a true adaptive interview.
What it does well
- Polished, conversational UI that improves completion rates
- Flexible logic jumps based on prior answers
- Strong design and branding customization
Where it falls short
- Logic jumps are pre-scripted, not true adaptive AI follow-up probing based on open-text sentiment
- No voice AI interview capability or guided screen-share tasks
- No automated per-response quality scoring or auto-generated analytical report
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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