Message
All templatesIndustry-Specific
Short-Term Rental Guest Trust Assessment
Measures guest trust across listing accuracy, review credibility, host communication, and booking confidence to identify drivers and barriers. Designed for STR platform teams and hospitality researchers targeting recent guests.
No sign-up to try · Unlimited responses on the free plan
Live preview
Short-Term Rental Guest Trust Assessment
Welcome! This survey explores your trust and experience with short-term rental stays (e.g., Airbnb, Vrbo). It should take approximately 12 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are anonymous and will be reported only in aggregate. By continuing, you agree to participate in this research.
Powered by QuestionPunk
Default theme. Colors and fonts are yours to change.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
25 questions · ~12 min
Q01
Multiple Choice
Have you stayed at a short-term rental property (e.g., Airbnb, Vrbo, vacation rental) in the past 12 months?
- Yes
- No
Q02
Dropdown
When was your most recent short-term rental stay?
- Within the last 30 days
- 31–90 days ago
- 3–6 months ago
- 7–12 months ago
Q03
Multiple Choice
What was the main purpose of your most recent short-term rental trip?
- Leisure/holiday
- Business
- Visiting friends or family
- Event (e.g., wedding, conference)
- Remote work/extended stay
- Relocation/temporary housing
- Other
Q04
Multiple Choice
Which platform did you use to book your most recent short-term rental stay?
- Airbnb
- Booking.com
- Vrbo
- Expedia
- Booked directly with the property/host
- Other
- Not sure/Don't remember
Q05
Dropdown
In the last 12 months, approximately how many trips did you take that included a short-term rental stay?
- 1
- 2–3
- 4–6
- 7+
Q06
Opinion Scale
How accurate was the listing information compared with your actual stay?
Scale: 1 – 7
Min:Not at all accurateMax:Extremely accurate
Q07
Opinion Scale
Before your stay, how confident were you that the listing photos accurately reflected the property?
Scale: 1 – 7
Min:Not at all confidentMax:Extremely confident
Q08
Multiple Choice
Which, if any, parts of the listing seemed inaccurate or unclear? Select all that apply.
- Overly wide-angle photos
- Editing/filters changed how the space looked
- Amenities not as described
- Location or neighborhood not as described
- Fees hidden or unclear
- House rules unclear or missing
- Outdated information (e.g., renovations not reflected)
- None of the above
Q09
Opinion Scale
How important are guest reviews to you when choosing a short-term rental?
Scale: 1 – 7
Min:Not at all importantMax:Extremely important
Q10
Opinion Scale
How much does the overall star rating of a listing influence your trust in it?
Scale: 1 – 7
Min:No influence at allMax:Very strong influence
Q11
Opinion Scale
How much do detailed written comments in reviews influence your trust in a listing?
Scale: 1 – 7
Min:No influence at allMax:Very strong influence
Q12
Opinion Scale
How much does the total number of reviews influence your trust in a listing?
Scale: 1 – 7
Min:No influence at allMax:Very strong influence
Q13
Opinion Scale
How often do you question whether guest reviews on rental listings are genuine?
Scale: 1 – 5
Min:NeverMax:Always
Q14
Multiple Choice
Which channels did you use to communicate with the host, if any? Select all that apply.
- In-app messaging
- Phone call
- Text/SMS
- Video call
- No communication before/during the stay
Q15
Opinion Scale
If you communicated with the host before or during your stay, how would you rate their response speed?
Scale: 1 – 7
Min:Very slowMax:Very fast
Q16
Ranking
Rank the following factors by how much they increase your trust in a host's messages. Drag to reorder (top = most important).
- Quick replies
- Specific answers to my questions
- Proactive info about house rules/fees
- Professional and consistent tone
- Warm and welcoming tone
Drag to rank
Q17
Opinion Scale
At the time of booking, how confident were you that the stay would meet your expectations?
Scale: 1 – 7
Min:Not at all confidentMax:Extremely confident
Q18
Multiple Choice
Before check-in, which of the following concerns did you have, if any? Select all that apply.
- Cleanliness/hygiene
- Neighborhood safety
- Host reliability/show-up
- Access/check-in issues
- Cancellation risk
- Payment security
- Privacy (cameras, data)
- None of the above
Q19
Opinion Scale
After your stay, how did your overall trust in the booking platform change?
Scale: 1 – 7
Min:Decreased a great dealMax:Increased a great deal
Q20
Opinion Scale
After your stay, how did your trust in the host change?
Scale: 1 – 7
Min:Decreased a great dealMax:Increased a great deal
Q21
Long Text
Based on your experiences, what single change would most increase your trust in short-term rental stays?
Q22
AI Interview
You've shared several thoughts about trust in your short-term rental experience. We'd like to explore a couple of those a bit further.
Q23
Dropdown
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q24
Dropdown
How do you describe your gender?
- Woman
- Man
- Non-binary
- Self-describe
- Prefer not to say
Q25
Dropdown
Which region do you primarily travel within?
- North America
- Latin America
- Europe
- Middle East
- Africa
- Asia
- Oceania
- Multiple regions
Message
Thank you for completing this survey! Your feedback will help improve the short-term rental experience for future guests. Your responses are anonymous and will be reported only in aggregate.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Frequently asked questions
What questions are in the “Short-Term Rental Guest Trust Assessment” template?
The template includes 25 ready-to-use questions, starting with: “Have you stayed at a short-term rental property (e.g., Airbnb, Vrbo, vacation rental) in the past 12 months?” · “When was your most recent short-term rental stay?” · “What was the main purpose of your most recent short-term rental trip?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 25 questions in about 12 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
Related templates
More studies on similar topics.
