Resort Stay Experience Evaluation Survey
Captures how guests rate every stage of a resort stay — booking, check-in, rooms, amenities, staff, and value — and benchmarks loyalty with a recommendation score. An AI follow-up interview digs into the specific moments that drove each guest's score, surfacing what turned a detractor sour or what would push a passive guest into a promoter. Built for resort GMs and hospitality research teams.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
What was the primary purpose of your stay?
- Leisure/vacation
- Business
- Special occasion (wedding, honeymoon, anniversary)
- Family visit
- Other
How many nights did you stay at the resort?
Please rate the following aspects of your stay.
- Check-in / check-out process
- Room cleanliness
- Room comfort
- Resort grounds and facilities
- Dining options
- +2 more
How likely are you to recommend this resort to a friend or colleague?
Reconstruct the specific moments behind the respondent's recommendation score: which part of the stay (arrival, room, dining, staff interaction, an incident) most shaped how they feel. If the score is 6 or below, probe exactly what went wrong and whether it was resolved on-site. If the score is high, probe which single moment they'd point to as the highlight. End by asking what one change would have raised their score.
Which of these amenities did you use during your stay?
- Pool
- Spa
- Fitness center
- Golf course
- Kids' club
- Restaurants or bars
- Beach access
When choosing a resort, rank how much each factor matters to you.
- Location
- Price/value
- Room quality
- Amenities and activities
- Dining options
- Customer service
- Family-friendliness
- Sustainability practices
What's one thing we could improve about your stay?
Who did you travel with on this trip?
- Solo
- Partner/spouse
- Family with children
- Friends group
- Other
- Prefer not to say
Which age group do you belong to?
- Under 25
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
That's everything — thank you for sharing your experience! Your responses go directly into a report our team uses to improve the resort for future guests.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Covers the full guest journey in one flow — booking, check-in, rooms, amenities, staff, and value — via a matrix rating question, not a single overall score
- Pairs a recommendation (NPS-style) opinion scale with an AI follow-up interview that reconstructs the specific moments behind each guest's score, distinguishing detractors from near-promoters
- Includes a MaxDiff ranking of what factors matter most when choosing a resort, giving GMs weighted priorities rather than just satisfaction ratings
- Captures trip context (purpose of stay, travel companions, age group, amenities used) so low scores can be segmented and explained rather than left as a flat number
QuestionPro
Resort Evaluation Survey TemplateThis is a directly comparable, fielding-ready resort evaluation template covering similar guest-experience touchpoints. It relies on standard closed-ended question types for scoring but, based on the product, does not offer adaptive AI-led follow-up interviews or voice-based interviewing. Reporting is likely dashboard/analytics-based rather than an AI-generated narrative report tied to individual respondent moments.
What it does well
- Purpose-built resort evaluation template, so questions are pre-mapped to hospitality touchpoints
- Backed by an established survey platform with broad question-type and distribution support
- Likely offers standard analytics/dashboarding for aggregate score tracking
Where it falls short
- No indication of adaptive AI follow-up interviews to probe why a specific guest gave their score
- No voice AI interview option for guests to explain feedback conversationally
- No published transparent prompt methodology, since scoring/reporting is not AI-interview based
Frequently asked questions
What questions are in the “Resort Stay Experience Evaluation Survey” template?
The template includes 12 ready-to-use questions, starting with: “Thanks for staying with us! Your responses are completely confidential and anonymized. We'd love your honest feedback on…” · “What was the primary purpose of your stay?” · “How many nights did you stay at the resort?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 12 questions in about 7 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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