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Weekly App & Web Performance Pulse Survey
A recurring pulse survey for collecting structured user feedback on app or website speed, uptime, and error frequency over a 7-day window. Designed for product and engineering teams seeking to prioritize performance improvements and track reliability trends.
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Weekly App & Web Performance Pulse Survey
Welcome to our weekly performance feedback survey. This short survey asks about your experience with speed, availability, and errors over the past 7 days. Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we're interested in your honest experience. All responses are confidential and will be reported in aggregate to guide performance improvements. Estimated time: 10 minutes.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
18 questions · ~9 min
Q01
Multiple Choice
In the last 7 days, on how many days did you use the product?
- 0 days
- 1–2 days
- 3–4 days
- 5–7 days
Q02
Multiple Choice
Which platform did you primarily use in the last 7 days?
- iOS app
- Android app
- Web browser
- Desktop application
- API or integrations
- Multiple equally
- Prefer not to say
Q03
Opinion Scale
Overall, how fast did the product feel in the last 7 days?
Scale: 1 – 7
Min:Extremely slowMax:Extremely fast
Q04
Multiple Choice
In which areas, if any, did you notice slowdowns in the last 7 days? Select all that apply.
- App start-up
- Page or screen loads
- Search
- Scrolling
- Navigation between screens
- Data sync or save
- Uploads or downloads
- I didn't notice any slowdowns
Q05
Long Text
Please describe a recent moment that felt slow — what were you trying to do, and what happened?
Q06
Multiple Choice
Which best describes the product's availability for you over the last 7 days?
- No outages; always available
- Minor slowdowns only
- One short outage (under 30 minutes)
- Multiple outages
- Not sure
Q07
Dropdown
What was the typical length of the outage(s) you experienced?
- Not applicable — no outages
- Under 5 minutes
- 5–15 minutes
- 15–30 minutes
- 30–60 minutes
- Over 1 hour
- Varied or unsure
Q08
Multiple Choice
When did the outage(s) tend to occur? Select all that apply.
- Not applicable — no outages
- Morning
- Midday or afternoon
- Evening
- Overnight
- Varied or unsure
Q09
Multiple Choice
In the last 7 days, how often did you encounter errors (e.g., crashes, error messages, or failed actions)?
- Never
- Once
- 2–3 times
- Daily
- Multiple times per day
Q10
Multiple Choice
What types of errors did you encounter? Select all that apply.
- Not applicable — no errors
- Crash or freeze
- Server error or timeout
- Page not found or access denied
- Form or input validation error
- Data sync or merge conflict
- Payment or billing error
- Other
Q11
Dropdown
Approximately how long did it take to recover from or work around your most recent error?
- Not applicable — no errors
- Under 1 minute
- 1–5 minutes
- 5–15 minutes
- 15–30 minutes
- 30–60 minutes
- Over 1 hour
- Could not recover
Q12
Opinion Scale
How would you rate the product's overall reliability in the last 7 days?
Scale: 1 – 7
Min:Very unreliableMax:Very reliable
Q13
Multiple Choice
Compared with the previous week, how would you describe overall performance?
- Much worse
- Slightly worse
- About the same
- Slightly better
- Much better
- Not sure / first week
Q14
Ranking
Please rank the following areas by improvement priority (drag the most important to the top).
- Speed
- Uptime or availability
- Fewer errors
- Stability under load
- Sync reliability
Drag to rank
Q15
AI Interview
Based on your responses in this survey, we'd like to explore your recent performance experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions.
Q16
Dropdown
What is your primary role?
- Product management
- Engineering
- Design or UX
- Data or Analytics
- Customer support or Success
- Operations
- Executive or Leadership
- Other
- Prefer not to say
Q17
Dropdown
How long have you been using this product?
- Under 1 month
- 1–6 months
- 6–12 months
- 1–2 years
- 3+ years
- Prefer not to say
Q18
Dropdown
What is your company size?
- 1–10
- 11–50
- 51–200
- 201–1,000
- 1,001–5,000
- 5,001+
- Prefer not to say
Message
Thank you for your time — your feedback directly helps us prioritize performance improvements!
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Combines structured multiple-choice, opinion-scale, and dropdown questions on speed, uptime, outages, and error frequency with an open-text question asking users to describe a specific slow moment in detail
- Includes an AI follow-up interview that adaptively explores each respondent's actual answers, going beyond fixed-choice options to surface root causes and context
- Captures role, tenure, and company size as segmentation fields so product and engineering teams can slice reliability trends by user type
- Ends with a ranking question so teams get a prioritized, quantifiable list of which performance areas to fix first, not just raw sentiment
Jotform
300+ Performance Tracking FormsThis is a broad category page listing many performance-tracking form templates rather than a single ready-to-field weekly pulse survey for app/web reliability. It's useful as a starting point to pick and customize a static form, but requires manual selection and editing to match a 7-day performance/error/uptime cadence. No indication of adaptive questioning or automated scoring.
What it does well
- Large library offering many customizable form templates to choose from
- Jotform's drag-and-drop builder allows easy field customization
- Likely includes logic/branching features common to Jotform forms
Where it falls short
- A static form library, not a purpose-built recurring performance pulse survey
- No adaptive AI follow-up interviewing to probe vague or negative responses
- No visible automated quality scoring or auto-generated reporting on responses
QuestionPro
Website Feedback Survey TemplateA ready-to-use template focused on general website feedback (usability, satisfaction, navigation) rather than a recurring 7-day performance/uptime/error tracking pulse. It's relevant to the broader website-feedback space but not structured around speed, outages, and error-recovery time like our template. Good for general UX sentiment, less suited to engineering-focused reliability tracking.
What it does well
- Pre-built, fielding-ready website feedback template
- Covers general usability and satisfaction dimensions
- Backed by QuestionPro's established survey platform and analytics
Where it falls short
- No apparent focus on outage duration, error types, or recovery time specific to performance/reliability
- Static question set with no adaptive AI follow-up probing
- No transparent prompt methodology or automated per-response quality scoring
Frequently asked questions
What questions are in the “Weekly App & Web Performance Pulse Survey” template?
The template includes 18 ready-to-use questions, starting with: “In the last 7 days, on how many days did you use the product?” · “Which platform did you primarily use in the last 7 days?” · “Overall, how fast did the product feel in the last 7 days?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 18 questions in about 9 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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