Weekly App & Web Performance Pulse Survey

Welcome to our weekly performance feedback survey. This short survey asks about your experience with speed, availability, and errors over the past 7 days. Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we're interested in your honest experience. All responses are confidential and will be reported in aggregate to guide performance improvements. Estimated time: 10 minutes.

In the last 7 days, on how many days did you use the product?

• 0 days
• 1–2 days
• 3–4 days
• 5–7 days

Overall, how fast did the product feel in the last 7 days?

Which best describes the product's availability for you over the last 7 days?

• No outages; always available
• Minor slowdowns only
• One short outage (under 30 minutes)
• Multiple outages
• Not sure

In the last 7 days, how often did you encounter errors (e.g., crashes, error messages, or failed actions)?

• Never
• Once
• 2–3 times
• Daily
• Multiple times per day

How would you rate the product's overall reliability in the last 7 days?

Based on your responses in this survey, we'd like to explore your recent performance experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions.

What is your primary role?

• Product management
• Engineering
• Design or UX
• Data or Analytics
• Customer support or Success
• Operations
• Executive or Leadership
• Other
• Prefer not to say

Thank you for your time — your feedback directly helps us prioritize performance improvements!

Which platform did you primarily use in the last 7 days?

• iOS app
• Android app
• Web browser
• Desktop application
• API or integrations
• Multiple equally
• Prefer not to say

In which areas, if any, did you notice slowdowns in the last 7 days? Select all that apply.

• App start-up
• Page or screen loads
• Search
• Scrolling
• Navigation between screens
• Data sync or save
• Uploads or downloads
• I didn't notice any slowdowns

What was the typical length of the outage(s) you experienced?

• Not applicable — no outages
• Under 5 minutes
• 5–15 minutes
• 15–30 minutes
• 30–60 minutes
• Over 1 hour
• Varied or unsure

What types of errors did you encounter? Select all that apply.

• Not applicable — no errors
• Crash or freeze
• Server error or timeout
• Page not found or access denied
• Form or input validation error
• Data sync or merge conflict
• Payment or billing error
• Other

Compared with the previous week, how would you describe overall performance?

• Much worse
• Slightly worse
• About the same
• Slightly better
• Much better
• Not sure / first week

How long have you been using this product?

• Under 1 month
• 1–6 months
• 6–12 months
• 1–2 years
• 3+ years
• Prefer not to say

Please describe a recent moment that felt slow — what were you trying to do, and what happened?

When did the outage(s) tend to occur? Select all that apply.

• Not applicable — no outages
• Morning
• Midday or afternoon
• Evening
• Overnight
• Varied or unsure

Approximately how long did it take to recover from or work around your most recent error?

• Not applicable — no errors
• Under 1 minute
• 1–5 minutes
• 5–15 minutes
• 15–30 minutes
• 30–60 minutes
• Over 1 hour
• Could not recover

Please rank the following areas by improvement priority (drag the most important to the top).

1. Speed
2. Uptime or availability
3. Fewer errors
4. Stability under load
5. Sync reliability

What is your company size?

• 1–10
• 11–50
• 51–200
• 201–1,000
• 1,001–5,000
• 5,001+
• Prefer not to say