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Mobile App UX & Performance Evaluation Survey

Evaluates user perceptions of mobile app navigation, gesture interactions, speed, and stability to identify priority areas for UX improvement. Designed for active and lapsed app users across iOS and Android.

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Sample questions

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30 questions · ~13 min
Q01
Message

Welcome! This survey asks about your recent experience using our mobile app, including navigation, performance, and interactions. It should take about 13 minutes to complete. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.

Q02
Multiple Choice

When did you last use the app on your mobile device?

  • Today
  • In the past 7 days
  • 8–30 days ago
  • More than 30 days ago
  • I've never used it
Q03
Opinion Scale

Overall, how easy or difficult was it to find what you needed in the app?

Scale: 1 – 7
Min:Very difficultMax:Very easy
Q04
Opinion Scale

How intuitive are the app's gesture interactions (e.g., swiping back, edge swipes)?

Scale: 1 – 7
Min:Not at all intuitiveMax:Extremely intuitive
Q05
Opinion Scale

How would you rate the speed of the app during typical use?

Scale: 1 – 7
Min:Extremely slowMax:Extremely fast
Q06
Message

How satisfied are you with each of the following aspects of the app?

Q07
Long Text

If you could change one thing about the app, what would it be and why?

Q08
Multiple Choice

What is your age group?

  • 16–17
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q09
Long Text

Based on your responses in this survey, is there anything else you'd like to share about your experience with the app?

Q10
Multiple Choice

What is the main reason you haven't used the app recently?

  • I stopped using it
  • I can't install it on my device
  • It's not relevant to me
  • I prefer alternatives
  • Other (please specify)
Q11
Multiple Choice

How do you primarily navigate while using the app on your mobile device?

  • Gesture navigation
  • On-screen buttons
  • Combination of both
  • Not sure
Q12
Multiple Choice

Which of the following gesture-related issues have you experienced, if any? Select all that apply.

  • Back gesture triggers unexpectedly
  • Edge swipe is hard to perform
  • Conflicts with system gestures
  • Gestures weren't discoverable
  • I don't use gesture navigation
  • No issues
Q13
Long Text

Which part of the app felt slowest to you, if any?

Q14
Opinion Scale

Navigation and finding what you need

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q15
Opinion Scale

How likely are you to recommend this app to a friend or colleague?

Scale: 1 – 7
Min:Not at all likelyMax:Extremely likely
Q16
Multiple Choice

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q17
Message

Thank you for your time—your feedback will directly help us improve the mobile app experience.

Q18
Long Text

What would need to change for you to try the app or return to using it?

Q19
Opinion Scale

How would you rate the overall stability of the app?

Scale: 1 – 7
Min:Very unstableMax:Very stable
Q20
Opinion Scale

App speed and responsiveness

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q21
AI Interview

We'd love to learn more about your app experience. Our AI moderator will ask a couple of brief follow-up questions based on your responses.

Q22
Dropdown

Where do you currently live?

  • North America
  • Latin America
  • Europe
  • Middle East & North Africa
  • Sub-Saharan Africa
  • Asia
  • Oceania
  • Prefer not to say
Q23
Multiple Choice

Which mobile operating system do you primarily use with the app?

  • iOS
  • Android
  • Other (please specify)
Q24
Multiple Choice

Which of the following reliability issues have you experienced recently, if any? Select all that apply.

  • App crashes
  • Freezes or becomes unresponsive
  • Error messages block progress
  • Noticeable lag while scrolling
  • No stability issues
Q25
Opinion Scale

App stability (lack of crashes, freezes, errors)

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q26
Long Text

What task do you use the app for most often?

Q27
Opinion Scale

Gesture interactions and touch controls

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q28
Multiple Choice

About how many times per week do you typically use the app?

  • Less than once a week
  • 1–2 times
  • 3–5 times
  • 6–10 times
  • More than 10 times
Q29
Opinion Scale

Visual design and layout

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q30
Ranking

Please rank the following areas from most to least in need of improvement.

  1. Navigation and findability
  2. App speed and responsiveness
  3. App stability
  4. Gesture interactions
  5. Visual design and layout
Drag to rank

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

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