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Mobile App UX & Performance Evaluation Survey
Evaluates user perceptions of mobile app navigation, gesture interactions, speed, and stability to identify priority areas for UX improvement. Designed for active and lapsed app users across iOS and Android.
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Mobile App UX & Performance Evaluation Survey
Welcome! This survey asks about your recent experience using our mobile app, including navigation, performance, and interactions. It should take about 13 minutes to complete. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
27 questions · ~13 min
Q01
Multiple Choice
When did you last use the app on your mobile device?
- Today
- In the past 7 days
- 8–30 days ago
- More than 30 days ago
- I've never used it
Q02
Multiple Choice
What is the main reason you haven't used the app recently?
- I stopped using it
- I can't install it on my device
- It's not relevant to me
- I prefer alternatives
- Other (please specify)
Q03
Long Text
What would need to change for you to try the app or return to using it?
Q04
Multiple Choice
Which mobile operating system do you primarily use with the app?
- iOS
- Android
- Other (please specify)
Q05
Long Text
What task do you use the app for most often?
Q06
Multiple Choice
About how many times per week do you typically use the app?
- Less than once a week
- 1–2 times
- 3–5 times
- 6–10 times
- More than 10 times
Q07
Opinion Scale
Overall, how easy or difficult was it to find what you needed in the app?
Scale: 1 – 7
Min:Very difficultMax:Very easy
Q08
Multiple Choice
How do you primarily navigate while using the app on your mobile device?
- Gesture navigation
- On-screen buttons
- Combination of both
- Not sure
Q09
Opinion Scale
How intuitive are the app's gesture interactions (e.g., swiping back, edge swipes)?
Scale: 1 – 7
Min:Not at all intuitiveMax:Extremely intuitive
Q10
Multiple Choice
Which of the following gesture-related issues have you experienced, if any? Select all that apply.
- Back gesture triggers unexpectedly
- Edge swipe is hard to perform
- Conflicts with system gestures
- Gestures weren't discoverable
- I don't use gesture navigation
- No issues
Q11
Opinion Scale
How would you rate the speed of the app during typical use?
Scale: 1 – 7
Min:Extremely slowMax:Extremely fast
Q12
Long Text
Which part of the app felt slowest to you, if any?
Q13
Opinion Scale
How would you rate the overall stability of the app?
Scale: 1 – 7
Min:Very unstableMax:Very stable
Q14
Multiple Choice
Which of the following reliability issues have you experienced recently, if any? Select all that apply.
- App crashes
- Freezes or becomes unresponsive
- Error messages block progress
- Noticeable lag while scrolling
- No stability issues
Message
How satisfied are you with each of the following aspects of the app?
Q15
Opinion Scale
Navigation and finding what you need
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q16
Opinion Scale
App speed and responsiveness
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q17
Opinion Scale
App stability (lack of crashes, freezes, errors)
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q18
Opinion Scale
Gesture interactions and touch controls
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q19
Opinion Scale
Visual design and layout
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q20
Ranking
Please rank the following areas from most to least in need of improvement.
- Navigation and findability
- App speed and responsiveness
- App stability
- Gesture interactions
- Visual design and layout
Drag to rank
Q21
Long Text
If you could change one thing about the app, what would it be and why?
Q22
Opinion Scale
How likely are you to recommend this app to a friend or colleague?
Scale: 1 – 7
Min:Not at all likelyMax:Extremely likely
Q23
AI Interview
We'd love to learn more about your app experience. Our AI moderator will ask a couple of brief follow-up questions based on your responses.
Q24
Multiple Choice
What is your age group?
- 16–17
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q25
Multiple Choice
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer to self-describe
- Prefer not to say
Q26
Dropdown
Where do you currently live?
- North America
- Latin America
- Europe
- Middle East & North Africa
- Sub-Saharan Africa
- Asia
- Oceania
- Prefer not to say
Q27
Long Text
Based on your responses in this survey, is there anything else you'd like to share about your experience with the app?
Message
Thank you for your time—your feedback will directly help us improve the mobile app experience.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Frequently asked questions
What questions are in the “Mobile App UX & Performance Evaluation Survey” template?
The template includes 27 ready-to-use questions, starting with: “When did you last use the app on your mobile device?” · “What is the main reason you haven't used the app recently?” · “What would need to change for you to try the app or return to using it?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 27 questions in about 13 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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