Q01
메시지
모든 템플릿Industry-Specific
Airline Flight Disruption Service Recovery Survey
Measures passenger satisfaction with airline handling of flight delays, cancellations, and rebooking disruptions, covering communication quality, outcome fairness, compensation adequacy, and future loyalty intent.
샘플 질문
템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.
질문 20개 · 약 9분
Q02
객관식
Have you experienced a flight disruption (delay, cancellation, missed connection, or rebooking) that affected your travel plans?
- Yes
- No
Q03
드롭다운
When did your most recent disrupted flight occur?
- Past 30 days
- 31–90 days ago
- 91–180 days ago
- 7–12 months ago
- More than 12 months ago
Q04
객관식
Which channels did you use to get help during the disruption? Select all that apply.
- Airline mobile app
- Airline website
- Airport service desk
- Phone support
- Live chat or messaging (e.g., WhatsApp or in-app chat)
- Social media
- Travel agency (online or offline)
- Self-service kiosk
- I did not seek help
- Other
Q05
객관식
What was the outcome for your travel plans?
- Rebooked same day
- Rebooked next day or later
- Received refund or credit
- Issue unresolved
- Not applicable
Q06
의견 척도
Overall, how satisfied are you with how the airline handled the disruption?
척도: 1 – 7
최소:Very dissatisfied최대:Very satisfied
Q07
장문형
What is one thing the airline could have done differently to improve your disruption experience?
Q08
객관식
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q09
메시지
Thank you for sharing your experience — your feedback helps improve airline service recovery. Safe travels!
Q10
객관식
What was the primary disruption you experienced?
- Flight delay
- Flight cancellation
- Missed connection
- Needed to be rebooked
- Pre-departure schedule change
- Baggage delay that affected trip plans
- Other
Q11
의견 척도
How quickly was your issue addressed after you first sought help?
척도: 1 – 7
최소:Very slowly최대:Very quickly
Q12
객관식
Which of the following, if any, did you receive? Select all that apply.
- Meal or refreshment vouchers
- Hotel or accommodation
- Ground transport
- Airline miles or points
- Cash or credit refund
- None
- Other
Q13
의견 척도
How likely are you to fly with this airline again?
척도: 1 – 7
최소:Not at all likely최대:Extremely likely
Q14
AI 인터뷰
Based on your responses, we'd like to understand more about your disruption experience. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.
Q15
객관식
In the last 12 months, approximately how many round trips involving flights did you take?
- 0
- 1–2
- 3–5
- 6–10
- 11+
Q16
의견 척도
How timely were the updates you received about the status of your disruption?
척도: 1 – 7
최소:Not at all timely최대:Extremely timely
Q17
의견 척도
How fair was the final outcome, including any compensation?
척도: 1 – 7
최소:Very unfair최대:Very fair
Q18
드롭다운
Where do you primarily live?
- North America
- South America
- Europe
- Africa
- Middle East
- Asia
- Oceania
- Prefer not to say
Q19
의견 척도
How clear and understandable was the information provided to you during the disruption?
척도: 1 – 7
최소:Not at all clear최대:Extremely clear
Q20
객관식
What is your gender?
- Woman
- Man
- Non-binary
- Other
- Prefer not to say
포함된 기능
AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.
자주 묻는 질문
“Airline Flight Disruption Service Recovery Survey” 템플릿에는 어떤 질문이 포함되어 있나요?
바로 사용할 수 있는 질문 20개가 포함되어 있으며, 처음 질문은 다음과 같습니다: “Welcome! This survey asks about your most recent disrupted flight experience and should take about 10 minutes to complet…” · “Have you experienced a flight disruption (delay, cancellation, missed connection, or rebooking) that affected your trave…” · “When did your most recent disrupted flight occur?”. 전체 질문은 위에서 미리 볼 수 있고 모두 수정 가능합니다.
이 설문을 완료하는 데 얼마나 걸리나요?
응답자는 보통 질문 20개를 약 9분 안에 완료합니다.
템플릿을 수정할 수 있나요?
네. 설문을 공개하기 전에 모든 질문, 답변 옵션, 순서를 자유롭게 수정할 수 있습니다. 질문을 추가·삭제하거나 AI 편집기에 연구 목표에 맞춘 재구성을 요청할 수도 있습니다.
이 템플릿은 무료인가요?
네. 편집기에서 바로 열어 수정을 시작할 수 있습니다. 체험에는 계정이 필요 없으며, 무료 플랜으로 설문을 공개할 수 있습니다.
설문을 공개할 준비가 되셨나요?
이 템플릿을 편집기에서 열어 보세요. 첫 응답자가 보기 전에 모든 부분을 원하는 대로 바꿀 수 있습니다.
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