E-Signature Workflow UX & Trust Assessment

Welcome to this survey about your recent electronic signature (e-signature) experience. This survey takes approximately 6–8 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential, will be anonymized, and reported only in aggregate. Your feedback will be used to improve e-signature products and workflows. By proceeding, you confirm that you are at least 18 years old and consent to participate.

When did you most recently complete an electronic signature (e-signature)?

• In the last 7 days
• 8–30 days ago
• 1–3 months ago
• 4–12 months ago
• More than 12 months ago

How clear were the steps in that e-signature process?

Which of the following steps, if any, caused difficulty or frustration during that session? Select all that apply.

• Opening the email or link
• Creating or logging into an account
• Identity verification (e.g., code, ID check)
• Navigating pages or fields
• Understanding required actions
• Uploading attachments
• Payment or billing step
• Slow loading or errors
• Accessibility issues (zoom, text size, contrast)
• Declining or requesting changes
• None — I experienced no friction

What was the outcome of that signing session?

• Completed without issues
• Completed with minor issues
• Abandoned and completed later
• Abandoned and did not complete

If you could change one thing about that signing experience to make it clearer or smoother, what would it be?

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for completing this survey — your feedback will help improve e-signature experiences for everyone.

Which best describes your role in that signing session?

• I was the signer only
• I was both signer and sender
• I sent documents for others to sign
• I administer e-signature for my organization
• Other / Not sure

How much did you trust the e-signature process to protect your documents and personal information?

Approximately how long did that signing session take to complete?

• Less than 2 minutes
• 2–5 minutes
• 6–10 minutes
• 11–20 minutes
• More than 20 minutes
• I don't remember

How likely are you to use the same e-signature provider for your next signing?

Based on your responses, we'd like to explore your e-signature experience in a bit more depth. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.

How do you describe your gender?

• Man
• Woman
• Non-binary
• Prefer not to say

Which device did you primarily use for that signing session?

• Smartphone
• Desktop or laptop
• Tablet
• Other

I understood what I was agreeing to throughout the signing process.

From the list below, rank the top 3 factors that most increased your trust during that session (1 = most important).

1. Clear sender identity
2. Security badges or lock icons
3. Email/phone verification or one-time code
4. Audit trail summary
5. Legal disclaimers or consent text
6. Recognizable brand of the e-signature provider

Overall, how would you rate your e-signature experience in that session?

In which region do you currently live?

• North America
• Latin America & Caribbean
• Europe
• Middle East & North Africa
• Sub-Saharan Africa
• South Asia
• East Asia
• Southeast Asia
• Oceania
• Prefer not to say

Which e-signature service did you use for that session? Select all that apply.

• DocuSign
• Adobe Acrobat Sign
• Dropbox Sign (HelloSign)
• PandaDoc
• SignNow
• OneSpan Sign
• Built-in e-signature in another product
• Other (please specify)
• Not sure

I felt in control of the signing process (e.g., I could review, pause, or go back as needed).

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college, no degree
• Trade / technical / vocational training
• Associate degree
• Bachelor's degree
• Postgraduate degree
• Prefer not to say

The signing process was faster than I expected.

What is your current employment status?

• Employed full-time
• Employed part-time
• Self-employed
• Unemployed and looking
• Student
• Homemaker / caregiver
• Retired
• Prefer not to say