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Industry-Specific

Moving Company Customer Satisfaction Survey

Evaluates the full moving experience — quote accuracy, how carefully the crew handled belongings, on-time performance, and how damage or loss was resolved — for moving and relocation companies. An AI follow-up digs into what actually happened during the move that a rating alone can't capture.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 14개 · 약 7분
Q01
메시지

Thanks for choosing us for your recent move! We'd love your honest feedback on how it went — it takes about 8 minutes and helps our crews and estimators improve. Your responses are completely confidential and anonymized.

Q02
객관식필수

How would you describe your recent move?

  • Local move (same city/area)
  • Long-distance move
  • International move
  • Office or commercial move
Q03
객관식필수

How did your final bill compare to the original quote you were given?

  • Lower than quoted
  • About the same as quoted
  • Slightly higher than quoted
  • Significantly higher than quoted
Q04
매트릭스필수

Thinking about the crew who handled your move, how much do you agree with each statement?

4개 행 × 5개 열
  • They handled my belongings with care
  • They communicated clearly throughout the move
  • They arrived within the promised time window
  • They worked efficiently without unnecessary delays
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
의견 척도필수

How satisfied were you with the total time the move took, from arrival to completion?

척도: 1 – 5
최소:Very dissatisfied최대:Very satisfied
Q06
객관식필수

Did any of your belongings get damaged or lost during the move?

  • No damage or loss
  • Minor damage, easily repaired
  • Moderate damage, item needed replacement
  • Significant damage or loss
Q07
객관식

If damage or loss occurred, how satisfied were you with how the company resolved it (claims, repairs, or compensation)?

  • No damage occurred
  • Very dissatisfied
  • Dissatisfied
  • Neutral
  • Satisfied
  • Very satisfied
Q08
평점 척도필수

Overall, how would you rate your moving experience?

범위: 1 – 5
최소:Poor최대:Excellent
Q09
의견 척도필수

How likely are you to recommend our moving company to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q10
AI 인터뷰

Reconstruct what actually happened on move day, anchored on the respondent's damage/loss answer and overall rating. If they reported any damage or loss, probe exactly what happened, whether they filed a claim, and how the resolution process felt. If no damage occurred, probe the single moment during the move (quote call, packing, loading, delivery) that most shaped their satisfaction, and what would have made the experience a 10/10.

Q11
객관식

How likely are you to use this moving company again for a future move?

  • Definitely will
  • Probably will
  • Not sure
  • Probably won't
  • Definitely won't
Q12
객관식

What size was your move?

  • Studio or 1 room
  • 1-2 bedroom home
  • 3-4 bedroom home
  • 5+ bedroom home or office
  • Prefer not to say
Q13
객관식

What is your age range?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q14
메시지

That's everything — thank you for sharing your experience! Your feedback goes directly to our operations team and helps us coach crews and improve how we handle quotes and claims.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Includes a moving-specific matrix question on crew handling behaviors (care, professionalism) rather than generic service ratings
  • Captures quote-to-final-bill accuracy directly, a pain point unique to moving services that generic CSAT templates don't ask about
  • Uses an AI follow-up interview to reconstruct exactly what happened during the move, anchored on any reported damage or loss, going beyond a static damage checkbox
  • Combines quantitative scores (opinion scale, rating, NPS-style recommend question) with automated per-response quality scoring and an auto-generated report, so low-quality free-text answers don't slip through

Jotform

Moving Company Damage Claim Form Template

This is a claims-intake form for documenting damaged items after a move, not a full satisfaction survey — it's built to collect claim details rather than evaluate the overall moving experience. It's useful for the damage-resolution piece of the journey but doesn't cover quote accuracy, crew conduct, or timeliness. It's a static, fielding-ready form rather than an adaptive interview.

잘하는 점

  • Purpose-built for the moving industry so field labels match damage-claim workflows
  • Fielding-ready and easy to embed for claims processing
  • Free-form and file-upload fields likely support photo/description evidence for claims

아쉬운 점

  • No adaptive follow-up questioning — respondents can't be probed further on ambiguous or vague damage descriptions
  • Limited to the damage-claim moment, not the full move experience (quote, crew, timing)
  • No automated quality scoring or auto-generated satisfaction report

QuestionPro

Service Evaluation Survey Questions + Sample Questionnaire Template

This is a generic service-evaluation template and question bank, not tailored to moving companies specifically — it reads more like a customer-service question guide than a ready-to-field moving survey. Teams would need to substantially rewrite items to capture moving-specific concerns like quote accuracy or crew handling. It's a solid reference for generic CSAT phrasing but not an out-of-the-box fit.

잘하는 점

  • Broad, well-established question library for general service quality
  • Backed by a mature survey platform with reporting and distribution tools
  • Useful as a customization starting point across many service industries

아쉬운 점

  • Not industry-specific — no built-in questions about moving quotes, crew care, or damage resolution
  • Static question set with no adaptive AI probing into what actually happened
  • No transparent prompt methodology or per-response quality scoring

SurveyMonkey

Customer Satisfaction Survey Template

A generic, industry-agnostic customer satisfaction template — well-suited as a general baseline but not designed around moving-specific pain points like quote drift, crew conduct, or damage claims. It's a mature, fielding-ready form with strong distribution and reporting tools behind it. Any moving-specific detail would have to be manually added.

잘하는 점

  • Established, broadly trusted survey platform with wide distribution options
  • Fielding-ready with reporting dashboards out of the box
  • Simple template that's quick to customize for basic CSAT needs

아쉬운 점

  • No moving-industry-specific questions on quotes, crew care, or damage/loss resolution
  • Fixed-question format with no adaptive or voice AI follow-up to dig into what happened
  • No automated per-response quality scoring or transparent AI prompt visibility

SurveySparrow

FREE Customer Satisfaction Survey Template

Another generic CSAT template, free to use, but not tailored to the moving industry — no questions on quotes, crew handling, or damage resolution specific to relocations. It's conversational in style, which is a plus for engagement, but still a static question flow. Best viewed as a general-purpose starting point rather than a moving-specific solution.

잘하는 점

  • Free and easy to deploy for basic satisfaction tracking
  • Conversational UI style may improve completion rates versus plain forms
  • Generic enough to reuse across many business types quickly

아쉬운 점

  • No moving-specific content (quote accuracy, crew care, damage/loss handling)
  • No adaptive AI or voice interview capability to follow up on open-ended issues
  • No automated quality scoring or auto-generated analytical report

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