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Customer Experience

Open Customer Comments & Feedback Deep-Dive Survey

Turns a single piece of customer feedback into a structured signal — capturing what prompted the comment, rating the specific aspects of the experience behind it, and using an AI follow-up interview to reconstruct the exact moment, cause, and fix. Built for support, CX, and product teams triaging open-ended comments.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 11개 · 약 6분
Q01
메시지

Thanks for taking a moment to share feedback with us! We'd like to understand what's behind your comment so we can actually act on it. This will take about 7 minutes.

Q02
장문형필수

In your own words, what prompted you to share feedback with us today?

Q03
의견 척도필수

Overall, how satisfied are you with your recent experience with (Replace with company/brand name)?

척도: 1 – 5
최소:Very dissatisfied최대:Very satisfied
Q04
객관식필수

Which part of your experience does your comment mainly relate to?

  • Product quality
  • Customer service
  • Pricing or value
  • Website or app experience
  • Shipping or delivery
  • Billing or account issue
Q05
매트릭스

Please rate each part of your experience, even if your comment only touched on one of them.

4개 행 × 5개 열
  • Product quality
  • Customer service
  • Value for the price
  • Ease of doing business with us
열: Poor · Fair · Good · Very good · Excellent
Q06
의견 척도필수

How likely are you to recommend us to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q07
AI 인터뷰

Reconstruct the specific moment behind the respondent's comment: what exactly happened, when, and how it made them feel. Anchor on any low ratings or strong language they used and ask what a good resolution would look like to them. If their comment was positive, probe what specifically stood out so it can be reinforced, and if their answers are vague, ask for a concrete example or the closest recent instance.

Q08
객관식필수

Would you like someone from our team to follow up with you personally about this?

  • Yes, please follow up
  • No, this is just feedback
Q09
이메일

What's the best email address for us to reach you at? (Only needed if you'd like a follow-up.)

Q10
객관식

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q11
메시지

Thank you for sharing this with us — your comment and answers will go directly into our feedback review process, and if you asked for a follow-up, our team will be in touch soon.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Opens with an unprompted long-text question so respondents explain in their own words what triggered the feedback, before any rating scale anchors their answer
  • Combines a quick satisfaction and recommend-likelihood score with a full matrix rating of each experience aspect, so you get both a headline number and diagnostic detail from one comment
  • Uses an AI follow-up interview to reconstruct the specific moment, cause, and fix behind the comment — something static question lists can't do
  • Ends with an optional follow-up contact capture and age range, and closes by telling respondents their comment feeds directly into a report, making the process transparent

SurveyMonkey

Customer Comments Survey Examples & Template

This is a general customer comments template page combining example questions with editable survey building. It covers similar ground — open comments plus rating items — but as a fixed question set rather than an adaptive interview flow. Good for quick deployment, not for probing the 'why' behind a single comment.

잘하는 점

  • Well-known, easy-to-use survey builder
  • Provides example questions alongside the template for guidance
  • Backed by broad analytics and reporting tooling

아쉬운 점

  • No adaptive AI follow-up questioning — respondents get the same static question set regardless of answers
  • No voice AI interview option
  • No published per-response quality scoring methodology

Jotform

Bar Customer Feedback Form Template

This is a niche, pre-built form for a single vertical (bars), not a general open-comments deep-dive template, so it's a narrower comparison. It demonstrates Jotform's drag-and-drop form customization but is scoped to a specific hospitality use case rather than support/CX/product triage.

잘하는 점

  • Easy drag-and-drop customization
  • Ready-to-use, industry-specific starting point
  • Simple deployment for quick feedback capture

아쉬운 점

  • Built for a specific vertical (bars) rather than general customer comment triage
  • No adaptive AI follow-up interview to dig into a specific comment
  • No automated quality scoring or auto-generated analysis reports

SurveySparrow

Customer Service Feedback Survey Template

A conversational-style survey template focused on customer service feedback, closer in spirit to comment triage than the Jotform example. It's a fixed question flow with SurveySparrow's chat-like UI rather than a dynamic, AI-driven interview that adapts to each respondent's comment.

잘하는 점

  • Conversational UI that can feel more engaging than static forms
  • Purpose-built for customer service feedback scenarios
  • Part of a broader survey/CX platform with dashboards

아쉬운 점

  • No adaptive AI interview to reconstruct the moment behind a comment
  • No voice AI interview option
  • No transparent, published prompt methodology for how responses are scored or summarized

Typeform

Customer Feedback Form Template

A polished, general-purpose customer feedback form template known for its conversational one-question-at-a-time design. It's well suited for capturing an initial comment and ratings but doesn't include a mechanism to follow up on any single answer in more depth.

잘하는 점

  • Clean, well-regarded conversational form design
  • Simple to customize and brand
  • Good completion rates typical of Typeform's format

아쉬운 점

  • No adaptive AI follow-up interview — every respondent sees the same fixed sequence
  • No guided task or screen-share capability for deeper investigation
  • No automated per-response quality scoring or auto-generated report

자주 묻는 질문

“Open Customer Comments & Feedback Deep-Dive Survey” 템플릿에는 어떤 질문이 포함되어 있나요?

바로 사용할 수 있는 질문 11개가 포함되어 있으며, 처음 질문은 다음과 같습니다: “Thanks for taking a moment to share feedback with us! We'd like to understand what's behind your comment so we can actua…” · “In your own words, what prompted you to share feedback with us today?” · “Overall, how satisfied are you with your recent experience with (Replace with company/brand name)?”. 전체 질문은 위에서 미리 볼 수 있고 모두 수정 가능합니다.

이 설문을 완료하는 데 얼마나 걸리나요?

응답자는 보통 질문 11개를 약 6분 안에 완료합니다.

템플릿을 수정할 수 있나요?

네. 설문을 공개하기 전에 모든 질문, 답변 옵션, 순서를 자유롭게 수정할 수 있습니다. 질문을 추가·삭제하거나 AI 편집기에 연구 목표에 맞춘 재구성을 요청할 수도 있습니다.

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