Product & Service Design Feedback Survey

Thanks for taking a few minutes to help us improve the product/service you use! We want to understand what's working, what's not, and what to build next. Your responses are completely confidential and anonymized. About 5-6 minutes, and there are no wrong answers.

In the last 30 days, how often have you used the product/service?

• Daily
• A few times a week
• About once a week
• A few times this month
• Once or not at all

How would you rate the product/service on each of the following?

From this list of possible improvements, which would matter most and least to you?

• (Replace with feature A, e.g. faster load times)
• (Replace with feature B, e.g. mobile app)
• (Replace with feature C, e.g. better customer support)
• (Replace with feature D, e.g. lower price/more flexible plans)
• (Replace with feature E, e.g. more customization options)
• (Replace with feature F, e.g. integrations with other tools)
• (Replace with feature G, e.g. simpler onboarding)

How likely are you to recommend this product/service to a friend or colleague?

Which best describes the main job you're using this product/service to get done?

• (Replace with use case A, e.g. managing daily tasks)
• (Replace with use case B, e.g. collaborating with a team)
• (Replace with use case C, e.g. tracking performance/data)
• (Replace with use case D, e.g. serving my own customers)

Focus on the respondent's lowest-rated attribute from the ratings battery or the improvement they ranked as mattering most. Ask them to walk through the last specific time it caused a problem: what they were trying to do, exactly where it broke down, and what they did instead. If they can't recall a concrete instance, ask what would need to change for it to actually affect their decision to keep using the product/service.

Rank these potential changes in the order you'd most want to see them shipped.

1. (Replace with change A, e.g. redesigned dashboard)
2. (Replace with change B, e.g. new pricing tier)
3. (Replace with change C, e.g. faster support response)
4. (Replace with change D, e.g. new integration)

Which best describes your role?

• Individual contributor
• Team lead / manager
• Director / senior leader
• Owner / founder
• Prefer not to say

How large is your organization?

• Just me
• 2-10 people
• 11-50 people
• 51-200 people
• 201+ people
• Prefer not to say

That's everything — thank you! Your ratings and comments will feed directly into our product roadmap and design priorities for the next release.