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Customer Experience

Customer Product & Service Review Collection Survey

Gathers star ratings, structured feedback on quality, service, and value, and a publishable written review from recent customers. An AI follow-up interview digs into the specific moment behind their score, turning vague ratings into quotable, credible reviews for your site, app store, or marketplace listings.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 12개 · 약 7분
Q01
메시지

Thanks for being a customer! We'd love to turn your experience into a review that helps other people decide. Your responses are completely confidential and anonymized. This takes about 7 minutes, and at the end you can choose whether we publish anything you share.

Q02
의견 척도필수

How likely are you to recommend us to a friend or colleague?

척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q03
평점 척도필수

Overall, how would you rate your experience with us?

범위: 1 – 5
최소:Very poor최대:Excellent
Q04
객관식

Which parts of the experience did your feedback touch on? Select all that apply.

  • Product quality
  • Customer service
  • Delivery or shipping
  • Price or value for money
  • Ease of ordering or setup
  • Website or app experience
Q05
매트릭스필수

How much do you agree with each statement about your recent experience?

4개 행 × 5개 열
  • The product/service met my expectations
  • Customer service was helpful when I needed it
  • It was fair value for the price
  • The overall process was easy
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
AI 인터뷰

Anchor on the rating and statements this respondent just gave and ask them to walk through one specific moment that shaped it — what happened, when, and what stood out. If the score was very high, probe what almost went wrong or what would make it even better; if it was low or mixed, probe exactly where things fell short and what resolution (if any) they experienced. Get concrete, quotable detail rather than general impressions.

Q07
장문형필수

In your own words, write a short review describing your experience. Feel free to mention specifics — what you used it for, what worked, what didn't.

Q08
동의

May we publish your review (and star rating) publicly on our website, app store listing, or marketing materials?

Q09
단문형

If we publish your review, what name or nickname should we display? (Leave blank to show as 'Anonymous customer'.)

Q10
객관식

How long have you been a customer?

  • Less than 1 month
  • 1-6 months
  • 6-12 months
  • 1-3 years
  • More than 3 years
Q11
객관식

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q12
메시지

Thank you for sharing your experience! Your rating and any published review help future customers make confident decisions, and your detailed feedback goes straight to the team working on improvements.

포함된 기능

  • AI 후속 질문

    정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.

  • 주의력 확인 장치

    성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.

  • AI가 작성한 문안

    문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.

  • 자동 리포트

    응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

  • Pairs quantitative signals (star rating, recommend-likelihood scale, and a statement matrix) with an AI follow-up interview that asks the respondent to walk through the specific moment behind their score, turning a flat rating into a quotable story.
  • Includes a built-in publishing workflow — consent to publish and a display-name field — so a review is fielding-ready for your website, app store, or marketplace listing without extra steps.
  • Captures context (tenure as a customer, age range, which parts of the experience the feedback touches on) so published reviews can be filtered or segmented credibly.
  • Closes the loop with on-brand chat messages thanking the customer and explaining how their feedback/review will be used, keeping the experience conversational rather than a cold form.

SurveyMonkey

Customer Review Template

A ready-to-field static template for collecting customer reviews, backed by SurveyMonkey's broad distribution and reporting tools. It's a fixed question set aimed at general review collection rather than a system that adapts to each respondent's answers. Good for quick deployment but not built specifically around producing publishable, quote-ready testimonials.

잘하는 점

  • Quick to deploy given SurveyMonkey's mature survey infrastructure and reach
  • Backed by established analytics and reporting dashboards
  • Likely simple to customize question wording for different business types

아쉬운 점

  • Static question flow with no adaptive AI follow-up to probe the reasoning behind a rating
  • No transparent, inspectable prompt logic since there's no AI interview layer
  • No built-in mechanism geared toward turning a score into a ready-to-publish quote or review

QuestionPro

Service Evaluation Survey Questions + Sample Questionnaire Template

This page reads more like a guide and sample question bank for service evaluation than a single fielding-ready template — it's oriented toward giving question ideas and structure rather than a packaged survey you launch as-is. Useful as a reference for what to ask about service quality, but requires assembly work before deployment. No mention of adaptive interviewing or review-publishing features.

잘하는 점

  • Broad sample question library covering multiple service-evaluation angles
  • Backed by QuestionPro's established survey platform and logic features
  • Useful as a reference for question wording and structure

아쉬운 점

  • Presented as a sample questionnaire/guide rather than a ready-to-field template
  • No adaptive AI follow-up interview to dig into the specific moment behind a score
  • No built-in consent/publishing flow for turning responses into public reviews

SurveySparrow

Customer Service Feedback Survey Template

A conversational-style feedback template that fits SurveySparrow's chat-like survey format, likely improving completion rates through its UI. The question flow is still fixed once designed, without true adaptive probing based on a respondent's specific answer. It's positioned as general service feedback rather than a review-publishing pipeline.

잘하는 점

  • Conversational chat-style UI that can feel more engaging than a static form
  • Fits within SurveySparrow's broader survey and feedback platform
  • Likely mobile-friendly given the conversational format

아쉬운 점

  • No adaptive AI interview that follows up dynamically on a given rating or comment
  • No transparent prompt-level methodology available to inspect
  • No dedicated consent/display-name flow for turning feedback into a publishable review

자주 묻는 질문

“Customer Product & Service Review Collection Survey” 템플릿에는 어떤 질문이 포함되어 있나요?

바로 사용할 수 있는 질문 12개가 포함되어 있으며, 처음 질문은 다음과 같습니다: “Thanks for being a customer! We'd love to turn your experience into a review that helps other people decide. Your respon…” · “How likely are you to recommend us to a friend or colleague?” · “Overall, how would you rate your experience with us?”. 전체 질문은 위에서 미리 볼 수 있고 모두 수정 가능합니다.

이 설문을 완료하는 데 얼마나 걸리나요?

응답자는 보통 질문 12개를 약 7분 안에 완료합니다.

템플릿을 수정할 수 있나요?

네. 설문을 공개하기 전에 모든 질문, 답변 옵션, 순서를 자유롭게 수정할 수 있습니다. 질문을 추가·삭제하거나 AI 편집기에 연구 목표에 맞춘 재구성을 요청할 수도 있습니다.

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