Payroll Change Notice Clarity & Confidence Survey

Thanks for taking a few minutes on this! We recently sent out a notice about a payroll change (Template note: replace with your specific change, e.g., 'the move to biweekly pay' or 'our new payroll provider'). We want to know if it landed clearly. Your responses are completely confidential and anonymized. About 7 minutes, and your honest answers help us fix any confusion before it affects anyone's paycheck.

Did you receive or notice a notice about the recent payroll change? (Replace with the specific change name, e.g., 'switch to a new payroll system')

• Yes, I noticed it right away
• Yes, but only after someone mentioned it
• No, I don't recall seeing it
• Not sure

How clear was the notice about exactly what is changing?

Which best describes your understanding of how this change affects your own paycheck?

• I know exactly what changes and when
• I have a general idea but some details are unclear
• I don't understand how it affects me
• I don't think this affects me

How much do you agree with each statement about the notice you received?

How confident are you that your next paycheck will be accurate and arrive on time?

If you had a question about this payroll change, would you know exactly who to contact?

• Yes, I know exactly who to ask
• Somewhat — I'd have to guess
• No, I have no idea who to ask

Reconstruct, in the respondent's own words, what specifically is still unclear or worrying about the payroll change — anchor on their understanding rating and confidence-in-paycheck rating, and if either was low, ask them to walk through what they think will happen to their next paycheck and where their understanding breaks down. If they said they didn't notice the notice at all, probe where they normally look for payroll information so the team knows which channel actually reaches them. Push gently on vague answers like 'it's fine' to surface any specific dollar-amount or timing worry.

Which channel would work best for you to receive future payroll change notices?

• Email
• Text message
• Company intranet or portal
• In-person team meeting
• One-on-one with manager
• Printed notice with pay stub

Is there anything about this payroll change that's still confusing or worrying you? (Optional, but specifics help us fix it.)

Which department do you work in? (Template note: replace with your organization's actual department list.)

• (Replace with Department A)
• (Replace with Department B)
• (Replace with Department C)
• (Replace with Department D)
• Prefer not to say

How long have you worked here?

• Less than 6 months
• 6 months to 2 years
• 2 to 5 years
• More than 5 years
• Prefer not to say

That's everything — thank you! Your answers go straight to the HR and payroll teams to fix unclear communication before payday, and to decide how future payroll changes get announced.