Technical Documentation Usability & Effectiveness Survey

Thanks for helping us improve our technical documentation! Your responses are completely confidential and anonymized. This takes about 5 minutes and covers how you actually use the docs day to day — specific, honest answers help us the most.

Which best describes how you most often use our technical documentation?

• API/reference documentation
• Getting started or setup guides
• Troubleshooting or error resolution
• Step-by-step tutorials or how-to guides
• Release notes or changelogs
• Other

In the last 30 days, how often have you consulted our technical documentation?

• Daily
• A few times a week
• A few times a month
• Once
• Not at all in the last 30 days

The last time you needed specific information, how easy was it to find in the documentation?

How much did the documentation help you complete that task without needing to ask a colleague, search elsewhere, or contact support?

Rate the documentation on each of the following:

Thinking of the most recent time you used the documentation, were you able to complete what you set out to do?

• Yes, fully
• Yes, but only partially
• No, I gave up
• No, I found the answer somewhere else (forum, colleague, support, etc.)

Reconstruct the most recent specific instance where the respondent used the documentation: what they were trying to accomplish, which page or section they landed on, and exactly where it helped or broke down. If they said they gave up or found the answer elsewhere, probe what they searched for, why the docs didn't surface it, and where they ultimately found the answer. If they said the docs fully solved their task, probe what made that page work so well so it can be used as a model.

If we could only fix a few things about the documentation, which would matter most to you?

• Better search functionality
• More complete, runnable code examples
• More diagrams or visual explanations
• Faster updates after new releases
• Clearer explanations of error messages
• Better organization and navigation between topics
• More real-world use-case walkthroughs

Overall, how satisfied are you with our technical documentation?

Is there a specific page, guide, or topic that's especially confusing, outdated, or missing right now? Include a link or title if you can.

Which best describes your role?

• Software developer/engineer
• DevOps/SRE
• Technical writer
• Product manager
• QA/test engineer
• IT administrator
• Student/learner
• Other
• Prefer not to say

That's everything — thank you! Your feedback and the AI interview responses go directly into a report the documentation team uses to prioritize fixes.