Nonprofit & Civic

Volunteer Experience & Program Evaluation Survey

Assesses how volunteers experience training, communication, recognition, and support, and how likely they are to keep volunteering or recommend the program. An AI follow-up interview digs into the specific experience behind their satisfaction score so program staff know exactly what to fix or protect.

이 템플릿 사용하기 템플릿 더 둘러보기

샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 13개 · 약 7분

Q01

메시지

Thanks for giving your time as a volunteer — now we'd like a few minutes of it back to hear how the experience has been for you. Your responses are completely confidential and anonymized. This takes about 5 minutes and helps us make the program better for you and future volunteers.

Q02

객관식필수

Which program or role best describes most of your volunteer work with us?

(Replace with Program A)
(Replace with Program B)
(Replace with Program C)
Event-based / one-time volunteering
Other

Q03

객관식필수

How long have you been volunteering with us?

Less than 1 month
1-6 months
6-12 months
1-3 years
More than 3 years

Q04

매트릭스필수

How much do you agree with each statement about your volunteer experience?

5개 행 × 5개 열

I received adequate training for my role
Staff communicate clearly about expectations and schedules
My contributions are recognized appropriately
I feel supported by staff or coordinators when I have questions or issues
I understand the impact my volunteer work has on the mission

열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree

Q05

의견 척도필수

Overall, how satisfied are you with your experience volunteering here?

척도: 1 – 7

최소:Not at all satisfied최대:Extremely satisfied

Q06

의견 척도필수

How likely are you to continue volunteering with us over the next 12 months?

척도: 0 – 10

최소:Very unlikely최대:Very likely

Q07

의견 척도필수

How likely are you to recommend volunteering with us to a friend or colleague?

척도: 0 – 10

최소:Not at all likely최대:Extremely likely

Q08

최선·최악 선택형(MaxDiff)필수

If we could only improve a few things about the volunteer experience, which would matter most to you — and which matter least?

Better initial training
More flexible scheduling
Clearer role expectations
More frequent communication from staff
More recognition for contributions
More opportunities to take on leadership
More chances to connect with other volunteers
More visibility into the impact of the work

세트별 최선·최악 선택최선:Matters most최악:Matters least

Q09

AI 인터뷰

Anchor on the respondent's most recent volunteering shift or task and reconstruct what actually happened: what they were asked to do, how prepared and supported they felt in the moment, and any friction with staff, scheduling, or unclear expectations. If their satisfaction or continuation likelihood was low, probe for the specific incident or pattern behind it and what would need to change for them to rate it higher; if it was high, probe what specifically made it feel worthwhile so it can be protected and replicated.

Q10

장문형

Is there anything else about your volunteer experience — good or bad — that we haven't asked about?

Q11

객관식

Which age range do you fall into?

Under 18
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say

Q12

객관식

How do you describe your gender?

Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say

Q13

메시지

Thank you for sharing your experience! Your answers go directly to our volunteer program team and will shape training, recognition, and support changes for everyone who gives their time here.

포함된 기능

AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

Goes beyond a single satisfaction score with an AI follow-up interview that anchors on the respondent's most recent volunteering shift or task and reconstructs what actually happened, so program staff get concrete detail instead of guessing what a low or high rating means
Combines structured measurement (matrix agreement statements, satisfaction, retention likelihood, and recommendation likelihood on opinion scales) with a max-diff trade-off question to prioritize which improvements matter most
Includes an open-ended long-text catch-all plus demographic questions (tenure, role, age, gender) so results can be segmented by volunteer type without bloating the core survey
Automated per-response quality scoring and auto-generated reports mean staff aren't manually reading every transcript to find what to fix or protect

Jotform

Volunteer Evaluation Form Template

A ready-to-field form builder template for evaluating volunteers, with Jotform's usual drag-and-drop customization and integrations. It's built around structured questions rather than any conversational follow-up, so it's better suited to routine check-ins than deep diagnostic feedback.

잘하는 점

Easy to customize and embed via Jotform's form builder
Likely integrates with Jotform's broader workflow/automation and payment ecosystem
Fielding-ready template, not just a guide

아쉬운 점

Static question set with no adaptive follow-up to probe why a volunteer rated something low or high
No voice AI interview option or automated per-response quality scoring
No published methodology on how questions were designed or scored

Typeform

Free Volunteer Evaluation Form Template

Typeform's conversational one-question-at-a-time format is polished and pleasant to fill out, which can help completion rates. It's still a fixed script, though — every respondent sees the same questions in the same order regardless of their answers.

잘하는 점

Clean, mobile-friendly conversational UI
Free to use as a starting template
Easy branching logic for basic skip patterns

아쉬운 점

No adaptive AI interviewing — logic jumps are pre-set, not generated from the respondent's actual answer
No voice interview or guided screen-share task capability
No automated quality scoring of open-ended responses

QuestionPro

Volunteer Experience Survey Template

A conventional survey template covering the same core themes (training, communication, recognition) as QuestionPunk's, backed by QuestionPro's enterprise survey and analytics platform. It relies on standard question types and reporting dashboards rather than any AI-driven probing during the interview itself.

잘하는 점

Broad survey-platform feature set (logic, dashboards, panel access)
Template directly targets volunteer experience, so question themes overlap well
Established analytics and cross-tabulation tools

아쉬운 점

No adaptive AI follow-up interview to reconstruct a specific recent volunteering experience
No voice AI interview option
No transparent per-question prompt methodology published for respondents or admins

SurveyMonkey

Volunteer Survey Questions And Template

SurveyMonkey offers a straightforward volunteer feedback template plus supporting guidance on question wording, useful for teams building their own survey from scratch. It's a static questionnaire with SurveyMonkey's standard analytics, not an interview experience.

잘하는 점

Well-known, easy-to-deploy survey builder
Includes guidance/context around volunteer survey question design
Solid baseline reporting and export options

아쉬운 점

No adaptive follow-up questioning based on individual responses
No voice AI interview or guided task/screen-share functionality
No automated response quality scoring

자주 묻는 질문