Volunteer Onboarding Experience & NPS Survey

Welcome! This brief survey (approximately 10 minutes) focuses on your experience during your first month as a new volunteer. Your responses are confidential and will be reported only in aggregate to help us improve our onboarding program. Participation is completely voluntary—you may skip any question or stop at any time. There are no right or wrong answers; we simply want your honest feedback. By continuing, you agree to participate in this survey.

Did you begin your volunteer role within the past 30 days?

• Yes
• No

Overall, how clear was the onboarding process during your first 30 days?

Which of the following training formats did you receive during your first month? Select all that apply.

• In-person orientation
• Live online session
• Self-guided online module
• Shadowing with an experienced volunteer
• Printed or PDF handbook
• None of these
• Other (please specify)

Which of the following, if any, made your first month harder? Select all that apply.

• Unclear instructions
• Scheduling or communication gaps
• Access to technology or systems
• Transportation or location challenges
• Time constraints
• Skills or confidence gaps
• None of these
• Other (please specify)

How likely are you to recommend volunteering with this organization to a friend or colleague?

How long have you been volunteering with this organization?

• Less than 2 weeks
• 2–4 weeks
• 1–3 months
• 4–6 months
• More than 6 months
• Prefer not to say

Thank you for taking the time to share your feedback! Your responses will be used to improve our volunteer onboarding program. If you have any questions or concerns, please reach out to your volunteer coordinator.

I understood what was expected of me in my volunteer role during the first two weeks.

Overall, how would you rate the quality of the training you received?

What specific resources, changes, or support would have most improved your first month as a volunteer?

Overall, how satisfied are you with your onboarding experience so far?

Which volunteer role best describes your current position?

• Program support (direct service)
• Event support
• Administrative/office
• Fundraising or development
• Outreach/advocacy
• Youth/education
• Operations/logistics
• Other
• Prefer not to say

The scheduling and time commitment for my role were clearly communicated during onboarding.

When I needed help during my first month, I was able to get it quickly.

Based on your responses, we'd like to understand your onboarding experience in more depth. An AI moderator will ask you a couple of short follow-up questions.

What is your age group?

• Under 18
• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

I knew who to contact when I had questions or concerns.

I felt confident using the tools or systems required for my volunteer role.

Which best describes your gender?

• Woman
• Man
• Non-binary
• Another description
• Prefer not to say

The organization's policies and guidelines were clearly explained.