Survey delivery problems

Troubleshoot delivery, declines, and respondent issues.

Guidance for diagnosing delivery failures: check recruitment provider limits, invitation bounce rates, and quota exhaustion. Includes tips for reissuing invitations and handling declines.

troubleshootingdelivery10–30 minutesIntermediateResearchersOps

If invitations fail, check your recruitment settings and delivery provider limits. For panel integrations, confirm that quotas are open.

Monitor errors in the survey dashboard and contact support with the survey ID and timestamps for failed deliveries.

Steps

  1. Check provider status
    Verify the recruitment provider is operational and quotas are available.
  2. Inspect bounces
    Review bounced invitations and correct email lists.
  3. Re-run recruitment
    Adjust quotas or reissue invitations as needed.
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