Resolve common sign-in problems
Use these steps to fix common authentication and sign-in issues.
Troubleshooting steps for sign-in problems with email magic links, email/password, and OAuth providers (Google, Apple, Microsoft, LinkedIn).
Before you start
Know which email address you used to register. If you use email sign-in, check that you can access that inbox and its spam folder.
Steps
Check your email for the magic link
If you chose email sign-in, look in your inbox and spam folder for the magic link from QuestionPunk (noreply@questionpunk.com). The link expires in 1 hour.Try another sign-in method
QuestionPunk supports Google, Apple, Microsoft, LinkedIn, email/password, and email magic link sign-in. If one method does not work, try another with the same email address.Reset your password
If you already set a password, use the Forgot your password? link on the sign-in page to reset it.Review your browser settings
Make sure cookies and JavaScript are enabled. Open an incognito or private window to check whether a browser extension is causing the issue.Contact support
If the problem continues, contact support with the email address you used to register and a screenshot of any error messages.
QuestionPunk offers six sign-in methods: Google, Apple, Microsoft, LinkedIn, email/password, and email magic link. Most sign-in problems come from an expired magic link, an email filtered into spam, or browser cookie settings.
If you signed up with Google, click the "Sign in with Google" button instead of using the email/password form. Do the same for Apple, Microsoft, and LinkedIn. Use the matching sign-in button.
Clearing site data or trying an incognito window fixes many cookie-related problems.
Check the result
You should be able to sign in, or narrow the issue to a specific sign-in method or browser setting.
If something goes wrong
If a magic link does not work, confirm it is from noreply@questionpunk.com and still within the 1 hour expiration window.