Fix common sign-in issues

Steps to resolve authentication and sign-in problems.

Common troubleshooting steps for sign-in failures, SSO issues, and account recovery. Includes steps to collect diagnostic information to help support.

troubleshootingauth5–15 minutesBeginnerAll users

If you cannot sign in, try resetting your password through the sign-in page. Ensure cookies and JavaScript are enabled.

If issues persist, clear the site data or try an incognito window and contact support with screenshots and the email used to register.

Steps

  1. Reset password
    Use the Forgot Password flow to reset your credentials.
  2. Check browser
    Ensure cookies and JavaScript are enabled; try incognito.
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