Measure resident trust, fairness, transparency and accountability in public services. Customizable, mobile-friendly survey template. 6–8 minutes.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Multiple Choice
Do you currently live in the municipality this survey is about?
Yes
No
Q2
Multiple Choice
In the past 12 months, have you interacted with any local public service (for example, permits, sanitation, schools, health, public safety, or housing)?
Yes
No
Q3
Matrix
If you had an interaction in the past 12 months, thinking about your most recent one, how much do you agree or disagree with the following? If you did not have an interaction, you may skip this question.
Rows
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Staff treated me with respect
•
•
•
•
•
The process felt fair
•
•
•
•
•
The outcome was fair
•
•
•
•
•
Information was clear
•
•
•
•
•
Wait times were reasonable
•
•
•
•
•
I knew how to file a complaint or appeal
•
•
•
•
•
Q4
Opinion Scale
Overall, how much do you trust your local government to do what is right? (past 12 months)
Range: 1 – 10
Min: Not at allMid: NeutralMax: Completely
Q5
Long Text
If your trust is low, what are the main reasons? Please share any specific examples. If not, you may skip this question.
Max 600 chars
Q6
Long Text
What, if anything, has increased your trust? Please share any examples.
Max 600 chars
Q7
Matrix
Please indicate how much you agree or disagree with each statement about your local government (past 12 months).
Rows
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Residents like me are treated fairly
•
•
•
•
•
Decisions are explained in plain language
•
•
•
•
•
Rules are applied consistently
•
•
•
•
•
Officials listen to resident input
•
•
•
•
•
Services are accessible to all residents
•
•
•
•
•
It feels safe to raise concerns
•
•
•
•
•
Q8
Multiple Choice
Attention check: To help with data quality, please select "Yes" for this question.
Yes
No
Q9
Rating
How transparent is your local government about decisions and spending?
Scale: 10 (star)
Min: Not at all transparentMax: Very transparent
Q10
Multiple Choice
In the past 6 months, which sources have you used to get information from local government? Select all that apply.
City/municipal website
Social media (official accounts)
Local news outlets
Community meetings or town halls
311/helpline or service app
Email or text alerts/newsletters
Friends, family, or neighbors
Q11
Ranking
Rank up to five actions by how much they would improve accountability (1 = most helpful).
Drag to order (top = most important)
Publish clear performance dashboards
Stronger independent audits and oversight
Simpler, faster complaint and appeals process
Publish detailed spending and contracts
More participatory budgeting/resident input
Open data on services and outcomes
Q12
Opinion Scale
How confident are you that officials are held accountable when mistakes occur?
Range: 1 – 10
Min: Not confidentMid: NeutralMax: Very confident
Q13
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65 or older
Prefer not to say
Q14
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Prefer not to say
Q15
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college/associate degree
Bachelor’s degree
Postgraduate degree
Prefer not to say
Q16
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed, seeking work
Not working, not seeking work
Student
Retired
Homemaker/caregiver
Prefer not to say
Q17
Multiple Choice
Which best describes where you live?
Urban center
Suburban area
Small town
Rural area
Prefer not to say
Q18
Long Text
If you could change one thing to make local government feel fairer, more transparent, or more accountable, what would it be?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on Trust, Fairness, and Accountability
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q20
Chat Message
Thank you for participating in this survey. Your feedback helps improve local services.
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