In the past 6 months, how familiar are you with managing account settings on apps or websites?
Range: 1 – 10
Min: Not familiarMid: Somewhat familiarMax: Very familiar
How clear are these category labels at first glance?
| Rows | Very unclear | Unclear | Neutral | Clear | Very clear |
|---|
| Account & Profile | • | • | • | • | • |
| Billing & Payments | • | • | • | • | • |
| Orders & Subscriptions | • | • | • | • | • |
| Security & Privacy | • | • | • | • | • |
| Notifications & Alerts | • | • | • | • | • |
| Devices & Integrations | • | • | • | • | • |
| Help & Support | • | • | • | • | • |
| Feedback & Community | • | • | • | • | • |
Which labels seem to overlap in meaning? Select any that feel redundant.
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- None of these feel overlapping
Where would you go to update a payment card on file?
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- I'd use search
- I'm not sure
Where would you change email or push notification preferences?
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- I'd use search
- I'm not sure
Where would you cancel a subscription or turn off auto-renewal?
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- I'd use search
- I'm not sure
Where would you enable two-factor authentication (2FA)?
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- I'd use search
- I'm not sure
Attention check: To confirm you are paying attention, please select "I'd use search" for this question.
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Devices & Integrations
- Help & Support
- Feedback & Community
- I'd use search
- I'm not sure
Rank the 3 categories you expect to use most often (top = most used).
Drag to order (top = most important)
- Account & Profile
- Billing & Payments
- Orders & Subscriptions
- Security & Privacy
- Notifications & Alerts
- Help & Support
Overall, how confident are you that you could find what you need with these categories?
Scale: 10 (star)
Min: Not confidentMax: Very confident
Are any important topics missing or placed under the wrong label? Briefly explain.
Max 600 chars
If you would rename any label, which one and what would you call it?
Max 600 chars
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Which best describes your gender?
- Woman
- Man
- Non-binary
- Another identity
- Prefer not to say
Where do you live?
- North America
- Europe
- Asia-Pacific
- Latin America
- Middle East & North Africa
- Sub-Saharan Africa
- Other region
- Prefer not to say
What is the highest level of education you have completed?
- Some high school or less
- High school or equivalent
- Some college / Associate degree
- Bachelor’s degree
- Graduate or professional degree
- Other
- Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Not employed
- Retired
- Other
- Prefer not to say
Which device do you mostly use for managing accounts or payments?
- iPhone
- Android phone
- Windows PC
- Mac
- Tablet
- Other
In the last 3 months, how often have you managed account settings or payments online?
- Daily or almost daily
- Weekly
- Monthly
- Less than monthly
- Not in the last 3 months
Welcome! Thanks for helping us evaluate category labels. This survey takes about 5–7 minutes.
Any other comments or suggestions about these categories and labels?
Max 600 chars
AI Interview: 2 Follow-up Questions on category and label choices
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you! Your feedback has been recorded.