Q01
Long Text
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Navigation Label Clarity & Findability Assessment
Validates category labels and information architecture by measuring label clarity, task-based findability, perceived overlap, and usage priorities. Designed for UX and product teams evaluating taxonomy structures.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
25 questions · ~4 min
Q02
Multiple Choice
Which device do you most often use for managing account settings or payments?
Q03
Long Text
Below are eight category labels being considered for an account settings navigation menu. Please review them before answering the next few questions. • Account & Profile • Billing & Payments • Orders & Subscriptions • Security & Privacy • Notifications & Alerts • Devices & Integrations • Help & Support • Feedback & Community
Q04
Long Text
For the next four questions, imagine you are using an app with these category labels. Please select where you would go to complete each task.
Q05
Long Text
Rank the following categories from most to least frequently used by you (drag to reorder).
Q06
Long Text
Are there any important topics that seem to be missing from these categories, or placed under the wrong label? Please briefly explain.
Q07
Long Text
What is your age?
Q08
Long Text
Thank you for your time! Your feedback has been recorded and will help us improve navigation for all users.
Q09
Long Text
In the last 3 months, how often have you managed account settings or payments online?
Q10
Multiple Choice
Looking at the category labels shown above, which ones are unclear or confusing to you? Select all that apply.
Q11
Multiple Choice
Where would you go to update a payment card on file?
Q12
Long Text
Overall, how confident are you that you could find what you need using these category labels?
Q13
Long Text
If you could rename any of these category labels, which one would you change and what would you call it instead?
Q14
Multiple Choice
Which best describes your gender?
Q15
Long Text
In the past 6 months, how familiar have you been with managing account settings on apps or websites?
Q16
Long Text
Overall, how clear are these category labels at first glance?
Q17
Multiple Choice
Where would you change email or push notification preferences?
Q18
AI Interview
We'd like to understand your thinking a bit more. An AI moderator will ask you a couple of follow-up questions about your reactions to the category labels and where you expected to find things.
Q19
Long Text
Where do you live?
Q20
Multiple Choice
Which labels seem to overlap in meaning? Select all that feel redundant.
Q21
Multiple Choice
Where would you cancel a subscription or turn off auto-renewal?
Q22
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about these category labels and navigation structure.
Q23
Long Text
What is the highest level of education you have completed?
Q24
Multiple Choice
Where would you enable two-factor authentication (2FA)?
Q25
Long Text
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.