Validates category labels and information architecture by measuring label clarity, task-based findability, perceived overlap, and usage priorities. Designed for UX and product teams evaluating taxonomy structures.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
25
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! We're studying how people understand navigation labels used in account settings areas. This survey takes about 5–7 minutes.
Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest first reactions. All responses are confidential and will be reported in aggregate only.
Q2
Multiple Choice
Which device do you most often use for managing account settings or payments?
iPhone
Android phone
Windows PC
Mac
Tablet
Other
Prefer not to say
Q3
Dropdown
In the last 3 months, how often have you managed account settings or payments online?
Daily or almost daily
Weekly
Monthly
Less than monthly
Not in the last 3 months
Q4
Opinion Scale
In the past 6 months, how familiar have you been with managing account settings on apps or websites?
Range: 1 – 7
Min: Not at all familiarMid: NeutralMax: Extremely familiar
Q5
Chat Message
Below are eight category labels being considered for an account settings navigation menu. Please review them before answering the next few questions.
• Account & Profile
• Billing & Payments
• Orders & Subscriptions
• Security & Privacy
• Notifications & Alerts
• Devices & Integrations
• Help & Support
• Feedback & Community
Q6
Multiple Choice
Looking at the category labels shown above, which ones are unclear or confusing to you? Select all that apply.
Account & Profile
Billing & Payments
Orders & Subscriptions
Security & Privacy
Notifications & Alerts
Devices & Integrations
Help & Support
Feedback & Community
None — all labels are clear to me
Q7
Opinion Scale
Overall, how clear are these category labels at first glance?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q8
Multiple Choice
Which labels seem to overlap in meaning? Select all that feel redundant.
Account & Profile
Billing & Payments
Orders & Subscriptions
Security & Privacy
Notifications & Alerts
Devices & Integrations
Help & Support
Feedback & Community
None of these feel overlapping
Q9
Chat Message
For the next four questions, imagine you are using an app with these category labels. Please select where you would go to complete each task.
Q10
Multiple Choice
Where would you go to update a payment card on file?
Account & Profile
Billing & Payments
Orders & Subscriptions
Security & Privacy
Notifications & Alerts
Devices & Integrations
Help & Support
Feedback & Community
I'd use search
I'm not sure
Q11
Multiple Choice
Where would you change email or push notification preferences?
Account & Profile
Billing & Payments
Orders & Subscriptions
Security & Privacy
Notifications & Alerts
Devices & Integrations
Help & Support
Feedback & Community
I'd use search
I'm not sure
Q12
Multiple Choice
Where would you cancel a subscription or turn off auto-renewal?
Account & Profile
Billing & Payments
Orders & Subscriptions
Security & Privacy
Notifications & Alerts
Devices & Integrations
Help & Support
Feedback & Community
I'd use search
I'm not sure
Q13
Multiple Choice
Where would you enable two-factor authentication (2FA)?
Account & Profile
Billing & Payments
Orders & Subscriptions
Security & Privacy
Notifications & Alerts
Devices & Integrations
Help & Support
Feedback & Community
I'd use search
I'm not sure
Q14
Ranking
Rank the following categories from most to least frequently used by you (drag to reorder).
Drag to order (top = most important)
Account & Profile
Billing & Payments
Orders & Subscriptions
Security & Privacy
Notifications & Alerts
Devices & Integrations
Help & Support
Feedback & Community
Q15
Opinion Scale
Overall, how confident are you that you could find what you need using these category labels?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q16
Long Text
Are there any important topics that seem to be missing from these categories, or placed under the wrong label? Please briefly explain.
Max chars
Q17
Long Text
If you could rename any of these category labels, which one would you change and what would you call it instead?
Max chars
Q18
AI Interview
We'd like to understand your thinking a bit more. An AI moderator will ask you a couple of follow-up questions about your reactions to the category labels and where you expected to find things.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q19
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about these category labels and navigation structure.
Max chars
Q20
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q21
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary
Another identity
Prefer not to say
Q22
Dropdown
Where do you live?
North America
Europe
Asia-Pacific
Latin America
Middle East & North Africa
Sub-Saharan Africa
Other region
Prefer not to say
Q23
Dropdown
What is the highest level of education you have completed?
Some high school or less
High school or equivalent
Some college / Associate degree
Bachelor's degree
Graduate or professional degree
Other
Prefer not to say
Q24
Dropdown
What is your current employment status?
Full-time
Part-time
Self-employed
Student
Not employed
Retired
Other
Prefer not to say
Q25
Chat Message
Thank you for your time! Your feedback has been recorded and will help us improve navigation for all users.
Frequently Asked Questions
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How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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