Which wallet types have you used in the last 6 months? Select all that apply.
- Browser extension wallet
- Mobile app wallet
- Hardware wallet
- Web (hosted) wallet
- Desktop wallet
- Custodial exchange wallet
- None of the above
Which one is your primary wallet today?
- Browser extension wallet
- Mobile app wallet
- Hardware wallet
- Web (hosted) wallet
- Desktop wallet
- Custodial exchange wallet
- I don't currently use a wallet
When did you last set up a new self-custody wallet?
- Within the last 7 days
- 8-30 days ago
- 1-3 months ago
- 3-6 months ago
- 6-12 months ago
- Over 1 year ago
- I have never set up a self-custody wallet
Overall, how easy was your most recent wallet setup?
Range: 1 – 10
Min: Very difficultMid: NeutralMax: Very easy
How clear were these setup steps?
| Rows | Very unclear | Unclear | Neutral | Clear | Very clear |
|---|
| Finding and installing the wallet | • | • | • | • | • |
| Creating a new wallet/account | • | • | • | • | • |
| Selecting or understanding networks | • | • | • | • | • |
| Funding the wallet for the first time | • | • | • | • | • |
| Backup guidance during setup | • | • | • | • | • |
During setup, were you prompted to create a recovery (seed) phrase?
How do you currently store your recovery phrase? Select all that apply.
- Paper stored securely
- Password manager
- Metal backup
- Split across locations
- Encrypted digital file
- Memorized
- I don't have a recovery phrase
How confident are you that you could recover access using your recovery phrase?
Scale: 10 (star)
Min: Not confidentMax: Very confident
What, if anything, was confusing or concerning about the recovery process?
Max 600 chars
In the last 30 days, how many on-chain transactions have you sent?
- 0
- 1-2
- 3-5
- 6-10
- 11-20
- More than 20
How clear are these transaction details in your primary wallet?
| Rows | Very unclear | Unclear | Neutral | Clear | Very clear |
|---|
| Fee breakdown (network fees vs. amount) | • | • | • | • | • |
| Gas settings and recommendations | • | • | • | • | • |
| Recipient address preview/validation | • | • | • | • | • |
| Estimated confirmation time | • | • | • | • | • |
| Final status and confirmations | • | • | • | • | • |
For your most recent transaction, did you experience any issues?
- No issues
- Fee too low / needed to retry
- Wrong network selected
- Confusing approval/allowance step
- Address format or checksum warning
- Other issue
Allocate 100 points across the items below to show what matters most when sending a transaction.
Total must equal 100
- Low total fee
- Clear fee estimate
- Fast confirmation
- Strong security warnings
- Address validation
- Easy to retry or cancel
Min per option: 0Whole numbers only
Rank the features that would most improve transaction clarity (top to bottom).
Drag to order (top = most important)
- Clearer fee breakdown
- Better default gas settings
- Human-readable addresses (e.g., name resolution)
- Real-time confirmation time estimates
- Clearer error messages and recovery tips
What is your age group?
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65+
- Prefer not to say
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Which country or region do you currently live in?
Max 100 chars
What is the highest level of education you have completed?
- Some high school or less
- High school diploma or GED
- Some college / Associate degree
- Bachelor's degree
- Master's degree
- Doctorate / Professional degree
- Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Unemployed
- Retired
- Prefer not to say
Attention check: Please select "Paying attention".
- Paying attention
- Not paying attention
Any other suggestions about setup, recovery phrases, or transactions?
Max 600 chars
AI Interview: 2 Follow-up Questions on Wallet Setup, Recovery, and Transactions
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for participating! Your feedback helps improve wallet setup, recovery, and transaction experiences.