Evaluates self-custody wallet onboarding friction, seed phrase recovery confidence, and on-chain transaction clarity to identify UX improvements. Designed for crypto wallet product teams targeting active wallet users.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
29
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey explores your experience with cryptocurrency wallet setup, recovery, and transactions. It should take approximately 7–10 minutes to complete.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions and experiences. All responses are confidential and will be reported in aggregate only.
By continuing, you agree to participate in this research.
Q2
Multiple Choice
Which of the following wallet types have you used in the last 6 months? Select all that apply.
Browser extension wallet
Mobile app wallet
Hardware wallet
Web (hosted) wallet
Desktop wallet
Custodial exchange wallet
None of the above
Q3
Dropdown
Which one is your primary wallet today?
Browser extension wallet
Mobile app wallet
Hardware wallet
Web (hosted) wallet
Desktop wallet
Custodial exchange wallet
Q4
Dropdown
When did you most recently set up a new self-custody wallet?
Within the last 7 days
8–30 days ago
1–3 months ago
3–6 months ago
6–12 months ago
Over 1 year ago
I have never set up a self-custody wallet
Q5
Opinion Scale
Overall, how easy or difficult was your most recent wallet setup experience?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q6
Opinion Scale
How clear was the account creation step (e.g., setting a PIN or password)?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q7
Opinion Scale
How clear was the step where you recorded your recovery (seed) phrase?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q8
Opinion Scale
How clear was the step where you verified your recovery phrase?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q9
Opinion Scale
How clear was connecting to your first network or blockchain?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q10
Multiple Choice
During setup, were you prompted to create a recovery (seed) phrase?
Yes
No
Not sure
Q11
Multiple Choice
How do you currently store your recovery phrase? Select all that apply. (Your response is confidential and will not be linked to your identity.)
Paper stored securely
Password manager
Metal backup
Split across locations
Encrypted digital file
Memorized
I don't have a recovery phrase
Other (please specify)
Q12
Opinion Scale
How confident are you that you could successfully recover wallet access using your recovery phrase?
Range: 1 – 5
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q13
Long Text
What, if anything, was confusing or concerning about the recovery process?
Max chars
Q14
Dropdown
Approximately how many on-chain transactions (e.g., token sends, swaps, contract interactions) have you initiated in the last 30 days?
0
1–2
3–5
6–10
11–20
More than 20
Q15
Opinion Scale
How clear are the gas/network fee estimates displayed in your primary wallet?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q16
Opinion Scale
How clear is the destination address display when you are about to send a transaction?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q17
Opinion Scale
How clear is the transaction status information (e.g., pending, confirmed, failed)?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q18
Opinion Scale
How clear are token approval or allowance details when interacting with smart contracts?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q19
Multiple Choice
For your most recent transaction, did you experience any of the following issues? Select all that apply.
No issues
Fee too low / needed to retry
Wrong network selected
Confusing approval or allowance step
Address format or checksum warning
Transaction stuck or delayed unexpectedly
Other (please specify)
Q20
Ranking
Rank the following from most to least important to you when sending a transaction.
Drag to order (top = most important)
Low total fee
Clear fee estimate before confirming
Fast confirmation time
Strong security warnings
Address validation
Easy to retry or cancel
Q21
Multiple Choice
Which of the following features would most improve transaction clarity in your wallet? Select up to 2.
Clearer fee breakdown
Better default gas settings
Human-readable addresses (e.g., ENS name resolution)
Real-time confirmation time estimates
Clearer error messages and recovery tips
Q22
Opinion Scale
How likely are you to recommend your primary wallet to a friend or colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q23
Long Text
Based on your responses in this survey, please share any additional thoughts or suggestions about wallet setup, recovery, or transactions.
Max chars
Q24
AI Interview
We'd like to explore your wallet experience in a bit more depth. An AI moderator will ask a couple of follow-up questions based on your earlier responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 7
Q25
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q26
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q27
Dropdown
Which region do you currently live in?
North America
Central America & Caribbean
South America
Western Europe
Eastern Europe
Middle East & North Africa
Sub-Saharan Africa
South Asia
East Asia
Southeast Asia
Oceania
Prefer not to say
Q28
Dropdown
What is the highest level of education you have completed?
Some high school or less
High school diploma or GED
Some college / Associate degree
Bachelor's degree
Master's degree
Doctorate / Professional degree
Prefer not to say
Q29
Chat Message
Thank you for completing this survey! Your feedback will directly inform improvements to wallet setup, recovery, and transaction experiences. All responses are confidential and will be reported in aggregate only.
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