Q01
Long Text
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Crypto Wallet Setup, Recovery & Transaction UX Survey
Evaluates self-custody wallet onboarding friction, seed phrase recovery confidence, and on-chain transaction clarity to identify UX improvements. Designed for crypto wallet product teams targeting active wallet users.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
29 questions · ~4 min
Q02
Multiple Choice
Which of the following wallet types have you used in the last 6 months? Select all that apply.
Q03
Long Text
Overall, how easy or difficult was your most recent wallet setup experience?
Q04
Multiple Choice
During setup, were you prompted to create a recovery (seed) phrase?
Q05
Long Text
Approximately how many on-chain transactions (e.g., token sends, swaps, contract interactions) have you initiated in the last 30 days?
Q06
Long Text
Rank the following from most to least important to you when sending a transaction.
Q07
Long Text
How likely are you to recommend your primary wallet to a friend or colleague?
Q08
Long Text
Based on your responses in this survey, please share any additional thoughts or suggestions about wallet setup, recovery, or transactions.
Q09
Long Text
What is your age group?
Q10
Long Text
Thank you for completing this survey! Your feedback will directly inform improvements to wallet setup, recovery, and transaction experiences. All responses are confidential and will be reported in aggregate only.
Q11
Long Text
Which one is your primary wallet today?
Q12
Long Text
How clear was the account creation step (e.g., setting a PIN or password)?
Q13
Multiple Choice
How do you currently store your recovery phrase? Select all that apply. (Your response is confidential and will not be linked to your identity.)
Q14
Long Text
How clear are the gas/network fee estimates displayed in your primary wallet?
Q15
Multiple Choice
Which of the following features would most improve transaction clarity in your wallet? Select up to 2.
Q16
AI Interview
We'd like to explore your wallet experience in a bit more depth. An AI moderator will ask a couple of follow-up questions based on your earlier responses.
Q17
Multiple Choice
How do you describe your gender?
Q18
Long Text
When did you most recently set up a new self-custody wallet?
Q19
Long Text
How clear was the step where you recorded your recovery (seed) phrase?
Q20
Long Text
How confident are you that you could successfully recover wallet access using your recovery phrase?
Q21
Long Text
How clear is the destination address display when you are about to send a transaction?
Q22
Long Text
Which region do you currently live in?
Q23
Long Text
How clear was the step where you verified your recovery phrase?
Q24
Long Text
What, if anything, was confusing or concerning about the recovery process?
Q25
Long Text
How clear is the transaction status information (e.g., pending, confirmed, failed)?
Q26
Long Text
What is the highest level of education you have completed?
Q27
Long Text
How clear was connecting to your first network or blockchain?
Q28
Long Text
How clear are token approval or allowance details when interacting with smart contracts?
Q29
Multiple Choice
For your most recent transaction, did you experience any of the following issues? Select all that apply.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.