Q01
Long Text
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Mobile Network Quality & Carrier NPS Survey
Evaluates mobile subscribers' network connectivity, call quality, app performance, and overall carrier satisfaction using NPS and multi-dimensional quality ratings. Suitable for telecom providers, market researchers, and UX teams benchmarking mobile experience.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
29 questions · ~4 min
Q02
Multiple Choice
How often do you use mobile data on your smartphone?
Q03
Long Text
In the past 30 days, how would you rate the download speed on your mobile network?
Q04
Multiple Choice
Which of the following app categories do you use daily on your mobile device? (Select all that apply)
Q05
Long Text
How likely are you to recommend your current mobile carrier to a friend or colleague?
Q06
Long Text
Based on your responses in this survey, what is one thing your mobile carrier could most improve?
Q07
Multiple Choice
What is your age?
Q08
Long Text
Thank you for completing this survey! Your feedback will be used to help improve mobile network quality and app experiences. Your responses are confidential and will be reported only in aggregate.
Q09
Long Text
Who is your primary mobile carrier?
Q10
Long Text
In the past 30 days, how would you rate the upload speed on your mobile network?
Q11
Long Text
In the past 30 days, how would you rate typical app loading speed on mobile data?
Q12
Long Text
Overall, how satisfied are you with your mobile network experience?
Q13
AI Interview
We'd like to learn more about your mobile network and app experience. Our AI moderator will ask a couple of follow-up questions based on your responses.
Q14
Multiple Choice
Which of the following best describes your gender?
Q15
Multiple Choice
Which mobile operating system do you primarily use?
Q16
Long Text
In the past 30 days, how would you rate the signal strength and coverage of your mobile network?
Q17
Long Text
How would you rate your ability to stream video without buffering on mobile data?
Q18
Long Text
Please rank the following mobile network attributes from most to least important to you.
Q19
Long Text
In which region do you currently live?
Q20
Multiple Choice
What type of mobile data plan do you have?
Q21
Long Text
In the past 30 days, how would you rate the clarity and reliability of voice calls on your mobile network?
Q22
Long Text
When your network connection is weak, which of the following are most affected? (Rank from most to least impacted)
Q23
Multiple Choice
What is the highest level of education you have completed?
Q24
Multiple Choice
Approximately how much mobile data do you use in a typical month?
Q25
Long Text
In the past 30 days, how would you rate the responsiveness (low latency) of your mobile network?
Q26
Multiple Choice
What is your current employment status?
Q27
Multiple Choice
In the past 30 days, how often did you experience network issues (e.g., no signal, slow data, or dropped calls)?
Q28
Multiple Choice
In the past 7 days, approximately how many dropped voice calls did you experience?
Q29
Multiple Choice
Where do you most often experience network issues? (Select up to 3)
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.