Evaluates mobile subscribers' network connectivity, call quality, app performance, and overall carrier satisfaction using NPS and multi-dimensional quality ratings. Suitable for telecom providers, market researchers, and UX teams benchmarking mobile experience.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
29
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey on mobile network and app performance.
This survey will take approximately 8–10 minutes to complete. We are interested in your honest experiences with your mobile carrier's network quality, call reliability, and app performance.
There are no right or wrong answers — we are interested only in your opinions and experiences. Your participation is entirely voluntary, and you may stop at any time. All responses are confidential and will be reported only in aggregate.
Please click 'Next' to begin.
Q2
Multiple Choice
How often do you use mobile data on your smartphone?
Several times a day
About once a day
3–6 days per week
1–2 days per week
Less than weekly
Q3
Dropdown
Who is your primary mobile carrier?
AT&T
Verizon
T-Mobile (US)
Vodafone
Orange
O2
Three
Telstra
Rogers
Bell
Other (please specify)
Q4
Multiple Choice
Which mobile operating system do you primarily use?
Android
iOS
Other
Q5
Multiple Choice
What type of mobile data plan do you have?
Unlimited
Limited (data cap)
Pay-as-you-go
Not sure
Q6
Multiple Choice
Approximately how much mobile data do you use in a typical month?
0–1 GB
1–5 GB
5–10 GB
10–20 GB
20–50 GB
More than 50 GB
Not sure
Q7
Opinion Scale
In the past 30 days, how would you rate the download speed on your mobile network?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q8
Opinion Scale
In the past 30 days, how would you rate the upload speed on your mobile network?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q9
Opinion Scale
In the past 30 days, how would you rate the signal strength and coverage of your mobile network?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q10
Opinion Scale
In the past 30 days, how would you rate the clarity and reliability of voice calls on your mobile network?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q11
Opinion Scale
In the past 30 days, how would you rate the responsiveness (low latency) of your mobile network?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q12
Multiple Choice
In the past 30 days, how often did you experience network issues (e.g., no signal, slow data, or dropped calls)?
Never
Rarely (1–2 times)
Sometimes (3–5 times)
Often (6–10 times)
Very often (11+ times)
Q13
Multiple Choice
In the past 7 days, approximately how many dropped voice calls did you experience?
None
1–2
3–5
6–10
More than 10
Q14
Multiple Choice
Where do you most often experience network issues? (Select up to 3)
At home
At work or school
Indoors (public places)
Outdoors (urban areas)
Rural or remote areas
On public transit
While driving or as a passenger
During travel or roaming
Other (please specify)
Q15
Multiple Choice
Which of the following app categories do you use daily on your mobile device? (Select all that apply)
Social media
Messaging / VoIP
Video streaming
Music streaming
Gaming
Maps / navigation
Shopping
Banking / finance
Ride-hailing / food delivery
Productivity / email
Other (please specify)
Q16
Opinion Scale
In the past 30 days, how would you rate typical app loading speed on mobile data?
Range: 1 – 7
Min: Very slowMid: NeutralMax: Very fast
Q17
Opinion Scale
How would you rate your ability to stream video without buffering on mobile data?
Range: 1 – 7
Min: Very poor — constant bufferingMid: NeutralMax: Excellent — no buffering
Q18
Ranking
When your network connection is weak, which of the following are most affected? (Rank from most to least impacted)
Drag to order (top = most important)
Loading apps / content
Streaming quality
Voice call reliability
Video calls
Online gaming
Maps / navigation accuracy
Uploading / sharing media
Q19
Opinion Scale
How likely are you to recommend your current mobile carrier to a friend or colleague?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q20
Opinion Scale
Overall, how satisfied are you with your mobile network experience?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q21
Ranking
Please rank the following mobile network attributes from most to least important to you.
Drag to order (top = most important)
Coverage where I need it
Reliable connection (few outages/drops)
Download speed
Upload speed
Low latency / responsiveness
Price / value
Customer support
Roaming performance
Q22
Long Text
Based on your responses in this survey, what is one thing your mobile carrier could most improve?
Max chars
Q23
AI Interview
We'd like to learn more about your mobile network and app experience. Our AI moderator will ask a couple of follow-up questions based on your responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q24
Multiple Choice
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q25
Multiple Choice
Which of the following best describes your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q26
Dropdown
In which region do you currently live?
Africa
Asia
Europe
North America
South America
Oceania
Middle East
Q27
Multiple Choice
What is the highest level of education you have completed?
High school or less
Some college / Associate degree
Bachelor's degree
Graduate / Postgraduate degree
Trade / technical certification
Other
Prefer not to say
Q28
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker / caregiver
Unemployed
Retired
Prefer not to say
Q29
Chat Message
Thank you for completing this survey! Your feedback will be used to help improve mobile network quality and app experiences. Your responses are confidential and will be reported only in aggregate.
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