Internal Knowledge Findability & Trust Audit

Welcome! This survey asks about your experience finding and trusting internal information over the last 30 days. Your participation is voluntary, and you may stop at any time. All responses are anonymous and will be reported in aggregate to improve our knowledge management practices. There are no right or wrong answers—we value your honest experience. Estimated time: 7–9 minutes.

In the last 30 days, how often did you look up internal information to do your work?

• Several times a day
• About once a day
• A few times a week
• About once a week
• Less than weekly
• Not in the last 30 days

Where do you usually start when searching for internal information? (Select the one you use most often.)

• Company wiki / knowledge base
• Shared drive or cloud folders
• Chat channels (e.g., Slack, Teams)
• Project management tool
• Email archives
• Ask a colleague directly
• Internal search portal
• Team or product docs
• Other (please specify)

On average, how long does it take you to find the internal information you need?

• Less than 2 minutes
• 2–5 minutes
• 6–10 minutes
• 11–20 minutes
• 21–30 minutes
• More than 30 minutes
• I usually can't find what I need

Overall, how easy was it to find the right information in the last 30 days?

In the last 30 days, how often did you encounter information that was outdated, inaccurate, or inconsistent?

• Never
• Rarely
• Sometimes
• Often
• Very often

How would you rate the accuracy of the internal content you used recently?

How would you rate the clarity and readability of the internal content you used recently?

How would you rate the completeness of the internal content you used recently?

When you find internal content, how clear is it who owns and maintains it?

• Always clear
• Often clear
• Sometimes clear
• Rarely clear
• Never clear

When content ownership is unclear, what do you most often do?

• Ask in a team channel or chat
• Create duplicate content
• Abandon or postpone the task
• Open a ticket or request
• Edit the page and move on
• Other (please specify)

Please rank the following potential improvements from most to least helpful for you.

1. Better search relevance
2. Fewer duplicate pages
3. Clearer ownership and contacts
4. Standardized templates
5. Regular content reviews
6. Faster site performance

Which of the following search behaviors do you use regularly? (Select all that apply.)

• Use filters (type, space, date)
• Search operators (quotes, AND/OR)
• Browse by team or project space
• Saved searches or bookmarks
• Rely on shared links from others
• I don't use any of these

How likely are you to recommend our internal knowledge systems to a new teammate?

Briefly describe the biggest blocker you faced in the last 30 days when finding or trusting internal information.

Based on your responses in this survey, please share any additional thoughts or feelings about how internal knowledge is managed at our organization. An AI moderator may ask a brief follow-up question.

Which department or function best describes your role?

• Engineering
• Product
• Design
• Data / Analytics
• Sales
• Marketing
• Customer Support
• Operations
• HR / People
• Finance
• Legal
• Other (please specify)

How long have you been with the company?

• Less than 3 months
• 3–12 months
• 1–2 years
• 3–5 years
• More than 5 years

In which region do you primarily work?

• Americas
• EMEA
• APAC
• Other / Multiple regions

What is your employment type?

• Full-time
• Part-time
• Contractor
• Intern

What is your current work arrangement?

• On-site
• Hybrid
• Remote

Thank you for your time. Your feedback will directly inform how we improve the creation, organization, and maintenance of internal knowledge.