QuestionPunkQuestionPunk
Start free
All templates

Navigation App Map Accuracy & Update Speed Assessment

Measures user perceptions of map/GPS accuracy, update timeliness, and improvement priorities in navigation apps. Designed for product and UX teams seeking to benchmark trust, identify pain points, and prioritize fixes.

Use this templateBrowse more templates

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

18 questions · ~9 min
Q01
Message

Welcome! This survey asks about your experiences with map and navigation apps — specifically how accurate and up-to-date you find them. The survey takes approximately 5–7 minutes. Your participation is completely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate. Please proceed when you are ready.

Q02
Multiple Choice

How often do you use a map or navigation app (e.g., Google Maps, Apple Maps, Waze)?

  • Several times a day
  • About once a day
  • A few times a week
  • Once a week or less
  • Rarely or never
Q03
Opinion Scale

Overall, how confident are you that the places and addresses shown in your map app are accurate?

Scale: 1 – 7
Min:Not at all confidentMax:Extremely confident
Q04
Opinion Scale

Based on your experience, how quickly do map updates typically appear in your area?

Scale: 1 – 7
Min:Very slowlyMax:Very quickly
Q05
Ranking

Rank the following improvements from most important to least important for your mapping experience.

  1. Faster map updates
  2. Higher location/address accuracy
  3. More precise GPS/blue-dot positioning
  4. More reliable traffic and speed data
  5. More up-to-date business info (hours, status)
  6. Easier issue reporting and quicker fixes
  7. More robust offline maps
Drag to rank
Q06
Long Text

Briefly describe a recent time (within the last 90 days) when the map felt wrong or slow to update. What happened, and how did it affect you?

Q07
Dropdown

What is your age?

  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q08
Message

Thank you for your time — your feedback helps improve map quality for everyone!

Q09
Multiple Choice

Which map or navigation apps do you use regularly? Select all that apply.

  • Google Maps
  • Apple Maps
  • Waze
  • MapQuest
  • HERE WeGo
  • Sygic
  • Other
Q10
Multiple Choice

In the past 30 days, which of the following map accuracy issues have you experienced? Select all that apply.

  • Incorrect or missing address/place
  • Business listed with wrong hours or status (e.g., permanently closed)
  • Road or route that no longer exists or was changed
  • GPS/blue dot positioned incorrectly
  • Traffic or speed data that didn't match reality
  • Directions that led to a wrong location
  • None of the above
Q11
Ranking

Rank the following types of map changes from most urgent (should be updated fastest) to least urgent.

  1. New or changed road/intersection
  2. Permanently closed business
  3. Updated business hours
  4. New speed limit or traffic regulation
  5. New point of interest (restaurant, shop, etc.)
  6. Construction zone or temporary closure
Drag to rank
Q12
AI Interview

Based on your survey responses, we'd like to explore your map accuracy and update speed experiences in a bit more detail.

Q13
Multiple Choice

Which best describes your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q14
Dropdown

When did you last use a map or navigation app?

  • Within the past hour
  • Today
  • In the past 3 days
  • In the past 7 days
  • In the past 30 days
  • More than 30 days ago
Q15
Opinion Scale

Overall, how much did map accuracy issues affect your ability to complete what you were trying to do in the past 30 days?

Scale: 1 – 7
Min:No impact at allMax:Severely impacted
Q16
Multiple Choice

Have you ever reported a map issue or suggested an edit?

  • Yes, within the last 30 days
  • Yes, within the last 12 months
  • Yes, more than a year ago
  • No, never
Q17
Dropdown

In which region do you primarily use map apps?

  • Africa
  • Asia
  • Europe
  • North America
  • South America
  • Oceania
  • Prefer not to say
Q18
Multiple Choice

What best describes the outcome of your most recent map issue report or suggested edit?

  • Fixed within 24 hours
  • Fixed in 2–7 days
  • Fixed in 1–4 weeks
  • Fixed after more than a month
  • Not fixed
  • I'm not sure

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Why this template

What this template is built to do — we found no directly comparable template from other survey tools to review.

What sets it apart

  • Goes beyond a static form with an AI follow-up interview that adaptively probes each respondent's map accuracy and update-speed experience based on their own prior answers.
  • Uses ranking questions to force explicit prioritization of both map change types (e.g., new roads vs. business closures) and desired improvements, giving product teams a clear fix-order signal rather than just satisfaction scores.
  • Combines opinion-scale measures (confidence in accuracy, impact of errors, perceived update speed) with an open-text recall question, so teams get both quantifiable trust benchmarks and a concrete recent-incident narrative.
  • Every response is automatically quality-scored and rolled into an auto-generated report, with transparent prompts showing exactly what the AI asked and why.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

Use this templateStart free