City Noise Complaint Process: Resident Experience Survey

Welcome and thank you for participating in this survey about the city's noise complaint process. This survey is voluntary and should take approximately 7–10 minutes. There are no right or wrong answers — we are interested in your honest opinions and experiences. Your responses are confidential and will be reported only in aggregate. You may stop at any time. By continuing, you agree to participate.

In the past 12 months, have you experienced a noise issue that affected you or your household?

• Yes
• No

How easy or difficult was it to find where and how to submit a noise complaint?

Thinking about your most recent noise complaint, did you receive an acknowledgment that your complaint was received?

• Yes, promptly
• Yes, but it was delayed
• No
• I don't recall

Which of the following channels did you use or try to use to submit a noise complaint? Select all that apply.

• 311 phone line
• City website form
• Mobile app
• Email
• In person
• Social media
• Community hotline or HOA
• Other

How confident are you that the city takes noise complaints seriously and acts on them?

Based on your experience, what one change would most improve the noise complaint process for you?

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

Thank you for your time. Your feedback will help us identify improvements to the noise complaint process. All responses will be reported in aggregate only.

In the past 12 months, did you submit a noise complaint to the city?

• Yes
• No — I couldn't find how
• No — I chose not to

How clear or unclear were the instructions for submitting a noise complaint?

Were you provided with updates on the status of your complaint as it was being handled?

• Yes, regularly
• Yes, but only once or twice
• No updates at all
• I don't recall

Please rank the following channels in order of how you would most prefer to receive updates about your complaint (drag to reorder, 1 = most preferred).

1. Email
2. Text/SMS
3. Phone call
4. Mobile app notification
5. Web portal dashboard

How likely are you to use the city's noise complaint process again if you experience a future noise issue?

We'd like to understand more about your noise complaint experience. An AI moderator will ask a couple of brief follow-up questions based on your earlier responses.

Which of the following best describes your gender?

• Woman
• Man
• Non-binary
• Prefer not to say

Before submitting, how well did you understand what information you needed to provide?

• Very well
• Somewhat
• Not much
• Not at all

Were you notified when your complaint was resolved or closed?

• Yes
• No
• My complaint was not resolved
• I don't recall

Which part of the city do you live in?

• North
• Northeast
• East
• Southeast
• South
• Southwest
• West
• Northwest
• Central/Downtown
• Across multiple areas
• Prefer not to say

Before submitting, how well did you understand what would happen after you filed your complaint?

• Very well
• Somewhat
• Not much
• Not at all

Approximately how long did it take to receive the first response to your most recent noise complaint?

• Same day
• 1–2 days
• 3–7 days
• 8–14 days
• 15–30 days
• More than 30 days
• I never received a response
• I don't recall

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college/Associate degree
• Bachelor's degree
• Graduate or professional degree
• Prefer not to say

What, if anything, made it difficult to submit a noise complaint or track its status? Select all that apply.

• Information was hard to find
• Instructions were unclear
• Too many steps or forms
• Website or app issues
• Language barriers
• Limited availability outside business hours
• Lack of status updates
• Long response times
• Concern about repercussions
• Other
• None of the above

Overall, how satisfied or dissatisfied were you with how your noise complaint was handled?

What is your current employment status? Select all that apply.

• Employed full-time
• Employed part-time
• Self-employed
• Unemployed and looking for work
• Student
• Retired
• Not working by choice
• Homemaker/caregiver
• Prefer not to say