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Education & Academic

Course Communication & Support Effectiveness Survey

Measures student perceptions of messaging timeliness, channel preference, and support quality in online or fintech cohort programs to identify actionable communication improvements.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全21問・約10分
Q01
メッセージ

Welcome! This survey collects your feedback on communication and support during your most recent fintech cohort. It takes approximately 10 minutes to complete. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate to improve future cohorts. By continuing, you consent to participate.

Q02
選択式

During this course, which one channel did you use most often for course updates?

  • Email
  • LMS announcements
  • Slack/Discord
  • WhatsApp/Telegram
  • In-app notifications
  • Other (please specify)
Q03
選択式

Which support resources did you use during this course? Select all that apply.

  • Live Q&A sessions
  • Instructor office hours
  • Discussion forum
  • 1:1 mentor/support
  • Support ticket/help desk
  • Peer study groups
  • Course FAQ/Docs
  • Other (please specify)
  • None of the above
Q04
オピニオンスケール

Overall, the course communication and support met my needs.

スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q05
AIインタビュー

Thinking about your experience with communication and support during this course, what worked especially well for you, and what would you most want to see improved?

Q06
プルダウン

What is your age group?

  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55+
  • Prefer not to say
Q07
メッセージ

Thank you for your time — your feedback helps us improve future cohorts!

Q08
オピニオンスケール

Overall, how timely were course updates during this cohort?

スケール: 1 – 7
最小:Not at all timely最大:Extremely timely
Q09
プルダウン

Approximately how many support requests did you submit during this course?

  • 0 (none)
  • 1–2
  • 3–5
  • 6–10
  • More than 10
Q10
オピニオンスケール

To what extent did the course's communication and support contribute to your learning experience?

スケール: 1 – 7
最小:Not at all最大:To a great extent
Q11
自由回答（長文）

Based on your responses in this survey, is there anything else you would like to share about course communication or support?

Q12
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q13
オピニオンスケール

How clear were the instructions in course announcements and messages?

スケール: 1 – 7
最小:Not at all clear最大:Extremely clear
Q14
オピニオンスケール

How would you rate the speed of staff responses to your questions or requests during this course?

スケール: 1 – 7
最小:Very slow最大:Very fast
Q15
オピニオンスケール

How likely are you to recommend this course to a peer, based on the communication and support experience?

スケール: 1 – 7
最小:Not at all likely最大:Extremely likely
Q16
プルダウン

Where are you primarily based?

  • Africa
  • Asia
  • Europe
  • Latin America
  • Middle East
  • North America
  • Oceania
  • Prefer not to say
Q17
ランク付け

Please rank your preferred channels for routine course updates (drag to reorder; top = most preferred).

  1. Email
  2. LMS announcements
  3. Slack/Discord
  4. SMS/Text
  5. In-app notifications
ドラッグして順位を付ける
Q18
オピニオンスケール

Thinking about issues or problems you raised during this course, how often were they resolved to your satisfaction?

スケール: 1 – 7
最小:Never最大:Always
Q19
プルダウン

What is the highest level of education you have completed?

  • High school or equivalent
  • Some college
  • Bachelor's degree
  • Master's degree
  • Doctorate
  • Professional certification
  • Prefer not to say
Q20
プルダウン

What is your current employment status?

  • Full-time
  • Part-time
  • Self-employed
  • Student
  • Not employed
  • Prefer not to say
Q21
プルダウン

How many years have you worked in fintech, if any?

  • No experience
  • Less than 1 year
  • 1–3 years
  • 4–7 years
  • 8+ years
  • Prefer not to say

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes an AI follow-up interview that probes deeper into students' communication and support experiences beyond fixed-choice answers
  • Combines channel-preference ranking, response-speed and issue-resolution ratings, and satisfaction/likelihood-to-recommend scales in one flow
  • Captures both quantitative timeliness/clarity ratings and an open-text reflection question, plus demographic and employment context (relevant for fintech cohorts)
  • Automated per-response quality scoring and an auto-generated report turn raw answers into actionable communication-improvement insights without manual analysis

Jotform

Communication for college students survey Form Template

A ready-to-use static form template targeting student communication feedback, so it's directly comparable in audience and topic. It relies on fixed question fields with Jotform's standard form-builder customization rather than any adaptive interviewing. Good for quick, low-cost deployment but limited for deeper qualitative insight.

優れている点

  • Purpose-built for the college/student communication use case
  • Easy drag-and-drop customization typical of Jotform's form builder
  • Free-to-use template as a starting point

物足りない点

  • Static question set with no adaptive AI follow-up probing into individual responses
  • No built-in automated quality scoring or auto-generated analytical report
  • No voice AI interview or guided screen-share task option

QuestionPro

Course evaluation sample questions and survey template

This is a broader course/teacher evaluation template rather than one focused specifically on communication and support channels, but it overlaps enough in audience (students evaluating a course) to be a reasonable comparison. It's a static, fielding-ready survey template built on QuestionPro's standard question types. It doesn't concentrate on messaging timeliness or support-channel preference the way a dedicated communication survey would.

優れている点

  • Established course/teacher evaluation template with broad applicability
  • Supports standard survey question types and QuestionPro's analytics dashboard
  • Positioned for general classroom/course settings, not just online cohorts

物足りない点

  • No adaptive AI-driven follow-up interview to dig into low ratings or specific complaints
  • No automated per-response quality scoring or transparent AI prompt methodology
  • No optional voice AI interview or guided task with screen share

よくあるご質問

「Course Communication & Support Effectiveness Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が21問含まれており、最初の設問は次のとおりです：「Welcome! This survey collects your feedback on communication and support during your most recent fintech cohort. It take…」・「During this course, which one channel did you use most often for course updates?」・「Which support resources did you use during this course? Select all that apply.」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、21問を約10分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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