Parametric Insurance Trust & Payout Confidence Survey

Welcome! Thank you for participating in this voluntary survey about insurance experiences and preferences. It takes approximately 13 minutes to complete. There are no right or wrong answers—we are interested in your honest opinions. Your responses are anonymous, will be reported only in aggregate, and no personal identifiers are collected. You may skip any question or stop at any time.

Are you currently covered by any personal or business insurance policy?

• Yes
• No
• Prefer not to say

Which of the following types of insurance do you currently hold? Please select all that apply.

• Auto/vehicle
• Home/property
• Renters
• Health
• Life
• Travel
• Crop/agriculture
• Business interruption
• Cyber
• Other (please specify)
• None of the above

How familiar are you with parametric insurance triggers?

• Very familiar
• Somewhat familiar
• Slightly familiar
• Not at all familiar

Have you ever received a payout from a parametric insurance policy?

• Yes
• No
• Not sure / Not applicable

Parametric payouts are based on an index (e.g., wind speed), which may not perfectly match your actual loss. How acceptable is this trade-off to you?

How would you prefer to receive updates on trigger status and payouts? Please select all that apply.

• Email
• SMS / text message
• Mobile app notifications
• Web dashboard
• Phone call from agent or broker
• In-person meeting
• Other (please specify)
• No updates needed

Based on your responses in this survey, what would help you feel more confident in parametric insurance triggers and payouts? Please share any additional thoughts.

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for participating! Your responses have been recorded and will be used to improve parametric insurance products and communications. You may now close this window.

Parametric insurance pays a fixed amount when a predefined, independently measured index (e.g., wind speed, rainfall, earthquake intensity) meets an agreed threshold—without requiring an adjuster to assess individual losses.

If you have received a parametric payout, how satisfied were you with the speed of the payout?

Imagine a hurricane where wind speeds clearly exceed the trigger threshold. How much would you trust the payout in this scenario?

We'd like to explore your thoughts on parametric insurance a bit further. An AI moderator will ask you a couple of follow-up questions based on your earlier responses.

What is your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

Based on the description above, which statement best describes a parametric trigger?

• A payout occurs when a measurable index meets a set threshold, regardless of specific loss.
• A payout occurs only after an adjuster verifies all itemized damages.
• It is a method for estimating the policy premium each year.
• Not sure

If you have received a parametric payout, how satisfied were you with the accuracy of the payout amount relative to your expectations?

Now imagine an earthquake where seismic readings fall just below the trigger threshold, but you still suffered damage. How much would you trust the decision not to pay out?

In which region do you currently reside?

• North America
• Central America & Caribbean
• South America
• Western Europe
• Eastern Europe
• Middle East & North Africa
• Sub-Saharan Africa
• South Asia
• East Asia
• Southeast Asia
• Oceania
• Prefer not to say

Have you ever had an insurance policy that used a parametric trigger?

• I currently have one
• I had one in the past
• Not sure
• No

If you have received a parametric payout, how satisfied were you with the clarity of communication throughout the process?

Finally, imagine a drought where the rainfall index says conditions are normal, but local crop damage is evident. How much would you trust the index-based decision?

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college / associate degree
• Bachelor's degree
• Master's degree
• Doctorate
• Professional degree (e.g., JD, MD)
• Prefer not to say

How much do you trust that a parametric policy would pay the correct amount when its trigger condition is met?

Which of the following best describes your current employment status?

• Full-time employed
• Part-time employed
• Self-employed
• Unemployed
• Student
• Retired
• Homemaker
• Prefer not to say

How confident are you that the data sources used to determine parametric triggers (e.g., weather stations, seismic sensors) are accurate and reliable?

Do you currently work in the insurance or risk management industry?

• Yes
• No
• Prefer not to say

Please rank the following factors by how important each is to your trust in parametric payouts. Drag to reorder (1 = most important).

1. Trigger based on objective third-party data
2. Clear, simple threshold definition
3. Independent verification or audit
4. Real-time visibility into the index
5. Published historical performance
6. Backed by a reputable reinsurer or insurer

Which of the following concerns, if any, might make you hesitate to trust a parametric payout? Please select all that apply.

• Basis risk (payout doesn't match my actual loss)
• Data quality or manipulation concerns
• Thresholds set too high to realistically trigger
• Lack of transparency in calculations
• Unclear dispute resolution process
• Insurer or reinsurer reputation concerns
• Premium cost relative to coverage
• Lack of regulatory oversight
• Other (please specify)
• None of the above