Teletherapy Access, Experience & Outcomes Assessment

Welcome to this survey about your experiences with teletherapy (therapy conducted by video, phone, or text/chat). This survey takes approximately 12 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested only in your honest opinions and experiences. All responses are confidential, will be anonymized, and reported only in aggregate. By continuing, you agree to participate in this research.

Have you ever participated in a teletherapy session (e.g., by video, phone, or text/chat)?

• Yes
• No

What are the main reasons you have not used teletherapy so far? Select all that apply.

• I prefer in-person therapy
• I'm not sure how to get started
• Privacy concerns at home or work
• Not comfortable with technology
• Cost or insurance concerns
• No suitable device or internet connection
• Teletherapy not available with my provider
• Concerns about quality or effectiveness
• I don't need therapy right now
• Other (please specify)

Approximately how many teletherapy sessions have you had in the past 3 months?

• 0 (none in this period)
• 1–2
• 3–5
• 6–10
• 11–20
• More than 20

How would you rate the overall audio and video connection quality during your teletherapy sessions in the past 3 months?

The following questions ask how things have changed since you started teletherapy. Please answer based on your overall experience.

Overall, how satisfied are you with your teletherapy experience?

Based on your responses in this survey, what could make teletherapy work better for you? Please share any additional thoughts or feelings about your experience.

What is your age?

• Under 18
• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

Thank you for completing this survey. Your responses have been recorded and will be kept confidential. Your feedback helps improve teletherapy services for everyone.

How likely are you to try teletherapy in the next 3 months?

When was your most recent teletherapy session?

• Within the past week
• 1–2 weeks ago
• 3–4 weeks ago
• 1–2 months ago
• 3 months ago or longer

How comfortable did you feel sharing personal information during your teletherapy sessions in the past 3 months?

Since starting teletherapy, how have your anxiety or stress levels changed?

How likely are you to recommend teletherapy to someone who could benefit from therapy?

We'd like to understand your teletherapy experience in more depth. An AI moderator will ask a couple of brief follow-up questions based on your earlier responses.

Which best describes your gender?

• Woman
• Man
• Non-binary
• Another identity (please describe below)
• Prefer not to say

Which formats have you used for teletherapy in the past 3 months? Select all that apply.

• Video call
• Phone call
• Text/chat-based
• Email-based
• Online group sessions
• Other (please specify)

How concerned were you about the privacy of your teletherapy sessions in the past 3 months?

Since starting teletherapy, how has your overall mood changed?

For your future therapy sessions, which format would you prefer?

• Mostly teletherapy
• Mostly in-person
• A mix of both
• No preference
• Not planning to continue therapy

If you selected 'Another identity' above, please describe your gender here.

Which device did you primarily use for teletherapy in the past 3 months?

• Smartphone
• Laptop or desktop computer
• Tablet
• Other (please specify)

Since starting teletherapy, how has your ability to cope with daily challenges changed?

Where do you currently live?

• North America
• Europe
• Latin America & Caribbean
• Africa
• Middle East
• Asia
• Oceania
• Prefer not to say

Since starting teletherapy, how has the quality of your personal relationships changed?

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college or associate degree
• Bachelor's degree
• Graduate or professional degree
• Prefer not to say

What is your current employment status?

• Employed full-time
• Employed part-time
• Self-employed
• Student
• Unemployed and seeking work
• Not working due to disability or health
• Retired
• Homemaker or caregiver
• Prefer not to say