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Customer Experience

Waitlist Fairness & Transparency Experience Survey

Measures customer perceptions of fairness, transparency, and wait-time accuracy across virtual and in-person restaurant and hospitality waitlists. Ideal for hospitality operators and CX researchers seeking actionable insights on queue management.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全25問・約11分
Q01
メッセージ

Welcome! This survey explores your recent experience with waitlists at restaurants, bars, cafés, and similar venues. It takes approximately 6–8 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are simply interested in your honest opinions. All responses are confidential and will be reported in aggregate only. Please proceed to begin.

Q02
プルダウン

When was your most recent experience being on a waitlist at a restaurant, bar, café, or similar venue?

  • Within the past 7 days
  • Within the past 30 days
  • Within the past 3 months
  • Within the past 6 months
  • More than 6 months ago
  • I have never been on a waitlist
Q03
プルダウン

What initial wait time were you quoted?

  • No estimate was given
  • Less than 10 minutes
  • 10–20 minutes
  • 21–30 minutes
  • 31–45 minutes
  • 46–60 minutes
  • More than 60 minutes
Q04
オピニオンスケール

Overall, how fair did the waitlist process feel?

スケール: 1 – 7
最小:Very unfair最大:Very fair
Q05
オピニオンスケール

How likely are you to join this venue's waitlist again in the future?

スケール: 1 – 7
最小:Not at all likely最大:Extremely likely
Q06
プルダウン

How often do you typically dine out or visit hospitality venues?

  • Multiple times a week
  • About once a week
  • A few times a month
  • About once a month
  • Less than once a month
  • Rarely or never
Q07
メッセージ

Thank you for completing this survey. Your responses are confidential and will be used in aggregate to help venues improve their waitlist processes. We appreciate your time and honest feedback.

Q08
選択式

What type of venue was it?

  • Casual dining restaurant
  • Fine dining restaurant
  • Café or bakery
  • Bar or lounge
  • Hotel check-in or service counter
  • Attraction, tour, or activity venue
  • Other (please specify)
Q09
プルダウン

Approximately how long did you actually wait?

  • Less than 10 minutes
  • 10–20 minutes
  • 21–30 minutes
  • 31–45 minutes
  • 46–60 minutes
  • More than 60 minutes
Q10
オピニオンスケール

The waitlist process was easy to understand.

スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q11
オピニオンスケール

How satisfied were you with your overall waitlist experience?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q12
プルダウン

What is your age group?

  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q13
選択式

How were you added to the waitlist?

  • Virtual waitlist (app, website, or text message)
  • In person (name given at host stand or paper list)
  • Both (signed up virtually and confirmed in person)
Q14
オピニオンスケール

How did your actual wait compare to the time you were originally quoted?

スケール: 1 – 7
最小:Much shorter than quoted最大:Much longer than quoted
Q15
オピニオンスケール

I trusted that the waitlist order was managed fairly.

スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q16
自由回答（長文）

If you could change one thing to make waitlists feel more transparent or fair, what would it be?

Q17
選択式

Which of the following best describes your gender?

  • Woman
  • Man
  • Non-binary / gender diverse
  • Prefer not to say
Q18
プルダウン

Including yourself, how many people were in your party?

  • 1 (just me)
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8 or more
Q19
選択式

Which updates, if any, did you receive while waiting? Select all that apply.

  • Position in line
  • Updated time estimates
  • Reason for delays
  • Ready or approaching notification
  • No updates received
Q20
オピニオンスケール

Staff communicated clearly about wait times and next steps.

スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q21
AIインタビュー

Based on your survey responses, we'd like to explore your waitlist experience a bit further. Please share any additional thoughts about what made the experience positive or negative, and our moderator may ask a brief follow-up.

Q22
プルダウン

In which country or region do you currently live?

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Germany
  • France
  • Spain
  • Italy
  • Netherlands
  • Brazil
  • Mexico
  • India
  • Japan
  • South Korea
  • Other (please specify)
Q23
オピニオンスケール

I felt respected and valued while waiting.

スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q24
選択式

Did you notice other parties being seated before yours?

  • Yes, more than once
  • Yes, once
  • No
  • Not sure
Q25
選択式

What do you think best explains why others were seated first? Select all that apply.

  • Reservations were prioritized
  • VIP or loyalty status was prioritized
  • Larger or smaller party sizes were accommodated
  • Staff appeared to know the guests personally
  • Accessibility needs were accommodated
  • Table configuration or availability constraints
  • Possible bias or discrimination
  • Not sure

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Purpose-built around the waitlist moment itself, with dedicated questions on quoted vs. actual wait time, mid-wait updates received, and perceived order-fairness — not just generic satisfaction
  • Includes an AI follow-up interview that adaptively probes deeper into each respondent's specific waitlist experience after the structured questions
  • Combines quantitative opinion-scale ratings (fairness, trust, clarity, respect) with an open-text question and AI-driven qualitative follow-up for richer, triangulated insight
  • Captures behavioral fairness signals directly — e.g., whether respondents observed other parties seated first and their theories why — which generic CX templates don't ask

Jotform

200+ Hospitality Forms

This is a category/library page listing many hospitality form templates rather than a single fielding-ready waitlist fairness survey. It's useful for browsing generic hospitality forms (reservations, feedback, bookings) but doesn't offer a purpose-built waitlist transparency instrument. Customization would be needed to approximate this survey's specific focus.

優れている点

  • Large template library covering many hospitality use cases
  • Familiar drag-and-drop form builder likely used for quick deployment
  • Broad flexibility to adapt generic forms to different venue types

物足りない点

  • No adaptive AI follow-up interviewing — static form fields only
  • No evidence of automated per-response quality scoring or auto-generated analytical reports
  • Not a purpose-built waitlist fairness/transparency instrument, just a general form category

SurveyMonkey

Customer Experience Survey Template & Questions

A general-purpose customer experience template applicable across industries, not specific to restaurant/hospitality waitlists. It can be adapted with custom questions but lacks built-in items on quoted vs. actual wait time or perceived seating-order fairness. Good for broad CX benchmarking rather than queue-specific research.

優れている点

  • Well-established survey platform with broad question library
  • Standardized CX benchmarking questions usable across industries
  • Easy to distribute and analyze at scale

物足りない点

  • No adaptive AI interviewing to probe individual open-ended answers
  • Not tailored to waitlist-specific fairness/transparency metrics out of the box
  • No transparent prompt methodology or automated qualitative scoring evident

SurveySparrow

Customer Experience Survey Template

Another generic CX template aimed at marketing/CX teams broadly, not focused on hospitality waitlists specifically. Its conversational survey format is a plus for engagement, but it doesn't include structured fairness/wait-time-accuracy questions relevant to queue management. Would require significant customization for this use case.

優れている点

  • Conversational, chat-style survey format that may improve completion rates
  • General CX template adaptable to many industries
  • Simple setup for quick deployment

物足りない点

  • No adaptive AI-led follow-up interviews beyond scripted conversational flow
  • No waitlist-specific fairness or wait-time-accuracy question set
  • No published methodology for how responses are scored or synthesized into reports

Typeform

Restaurant Customer Satisfaction Survey Template

This is restaurant-specific, which is closer to the target use case, but it centers on general dining satisfaction rather than waitlist fairness, transparency, or wait-time accuracy specifically. It likely covers food, service, and ambiance rather than queue management perceptions. Good starting point but not a direct substitute for a waitlist-focused instrument.

優れている点

  • Restaurant-specific framing, more relevant audience fit than generic CX templates
  • Typeform's engaging, one-question-at-a-time UI likely improves completion
  • Easy to customize question wording within their builder

物足りない点

  • No adaptive AI follow-up interview or voice AI interview option
  • Lacks dedicated waitlist fairness/transparency question set (quoted vs. actual wait, seating-order perception)
  • No automated per-response quality scoring or auto-generated report evident

よくあるご質問

「Waitlist Fairness & Transparency Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が25問含まれており、最初の設問は次のとおりです：「Welcome! This survey explores your recent experience with waitlists at restaurants, bars, cafés, and similar venues. It…」・「When was your most recent experience being on a waitlist at a restaurant, bar, café, or similar venue?」・「What initial wait time were you quoted?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、25問を約11分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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