Nonprofit & Civic

Community Gym Membership Experience & Renewal Survey

Gauges how members feel about a community or nonprofit fitness center — value for cost, facility quality, program fit, and likelihood to renew — for recreation departments, YMCAs, and community centers tracking retention. An AI follow-up interview digs into the real reason behind a member's renewal decision so staff can act on it, not just the number.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 13개 · 약 7분

Q01

메시지

Thanks for being part of our fitness community! We'd love your honest feedback on your membership experience so we can keep improving. Your responses are completely confidential and anonymized. This will take about 5 minutes.

Q02

객관식필수

How long have you been a member here?

Less than 3 months
3-12 months
1-3 years
More than 3 years

Q03

객관식필수

In the last 30 days, about how many times did you visit the facility?

0 times
1-3 times
4-8 times
9-15 times
16+ times

Q04

객관식

Which of these have you used in the last 3 months?

Cardio/weight equipment
Group fitness classes
Personal training
Pool
Locker rooms/showers
Childcare or family programs
Outdoor/community events

Q05

매트릭스필수

Rate the facility on each of the following:

5개 행 × 5개 열

Staff friendliness and helpfulness
Cleanliness of the facility
Equipment quality and availability
Variety and scheduling of classes
Overall value for the membership cost

열: Poor · Fair · Good · Very good · Excellent

Q06

평점 척도필수

Overall, how satisfied are you with your membership?

범위: 1 – 5

최소:Very dissatisfied최대:Very satisfied

Q07

의견 척도필수

How likely are you to renew your membership when it comes up for renewal?

척도: 0 – 10

최소:Not at all likely최대:Extremely likely

Q08

최선·최악 선택형(MaxDiff)

If we could improve one thing at a time, which of these would matter most to you, and which would matter least?

Equipment quality and variety
Group class variety and scheduling
Facility cleanliness
Staff friendliness and expertise
Extended opening hours
Membership pricing and value
Childcare or family programs

세트별 최선·최악 선택최선:Matters most to me최악:Matters least to me

Q09

AI 인터뷰

Explore the real reason behind the respondent's renewal likelihood score: what's the single biggest thing keeping them or pushing them away, anchored on their most recent visit or a specific experience. If they rated something low in the facility ratings or picked a top priority in the trade-off question, ask what a fix would concretely look like to them. If they say everything is fine but their renewal likelihood is only middling, probe what would actually move them to 'extremely likely.'

Q10

장문형

Is there anything specific we could change or add that would make you more likely to recommend this gym to a friend or family member?

Q11

객관식

What is your age range? (optional)

Under 18
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say

Q12

객관식

How do you describe your gender? (optional)

Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say

Q13

메시지

That's everything — thank you for your time! Your feedback goes directly to our facilities and program team to help us improve the membership experience for everyone.

포함된 기능

AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

Includes an AI follow-up interview specifically triggered after the renewal-likelihood rating, so staff learn the real reason behind a low or high score instead of guessing from a number alone
Combines quantitative measures (visit frequency, facility ratings matrix, satisfaction rating, renewal likelihood, max-diff prioritization) with open-ended and conversational follow-up in one flow
Ends with a long-text prompt asking what specific change would increase renewal likelihood, giving staff actionable detail tied directly to the renewal question
Built for recreation departments, YMCAs, and community centers tracking retention — not adapted from a generic membership or church form

SurveyMonkey

Gym Membership Form Template

A fielding-ready static template aimed at gym/fitness membership feedback, so it is genuinely comparable in audience. It appears focused on standard rating and multiple-choice questions rather than adaptive follow-up, and there's no indication it distinguishes renewal-decision reasons from a satisfaction score.

잘하는 점

Purpose-built for gym/fitness membership context, not repurposed from an unrelated vertical
Backed by SurveyMonkey's established survey logic, distribution, and reporting tools
Likely quick to deploy for basic satisfaction tracking

아쉬운 점

Static question set with no adaptive AI follow-up to probe the real reason behind a renewal score
No voice AI interview or screen-share guided task option for richer qualitative input
No published methodology on question design or automated per-response quality scoring

자주 묻는 질문