Contract Workflow Efficiency & Visibility Assessment

Welcome to the Contract Workflow Assessment. This survey asks about your experience with contract workflows over the past 6 months—specifically visibility, timelines, and process efficiency. Your responses are confidential and will be reported only in aggregate to inform process improvements. Participation is voluntary, and you may exit at any time. There are no right or wrong answers; we want your honest perspective. Estimated time: 6–8 minutes.

Which best describes your involvement with contract workflows?

• I negotiate contracts directly
• I review, approve, or request contracts
• I am not involved in contract workflows

How clear is the end-to-end contract workflow in your organization today?

Approximately how many calendar days does a typical standard contract take from intake to signature?

• 1–5 days
• 6–10 days
• 11–20 days
• 21–30 days
• 31–45 days
• 46–60 days
• More than 60 days
• Not sure

In the past 6 months, at which workflow stages did you most frequently encounter delays? (Select all that apply.)

• Intake / request submission
• Initial review and triage
• Drafting
• Internal review and approval
• Negotiation / redlining
• Final approval
• Execution / signature
• None — I did not experience significant delays

Rank the following improvements by their potential to increase contract workflow transparency or speed. (Place the most impactful at the top.)

1. Greater status visibility / dashboard
2. Clearer and enforced SLAs
3. Higher-quality intake (forms, required fields)
4. Template and playbook standardization
5. Automated reminders and escalations
6. Additional resourcing or coverage
7. Self-service for low-risk agreements

Thank you for your answers so far. I'd like to explore your contract workflow experiences in a bit more depth. Could you walk me through a recent situation where the contract process worked well or where it broke down?

Which function best describes your role?

• Sales
• Legal
• Procurement
• Finance
• Operations
• IT
• Other (please specify)
• Prefer not to say

Thank you for your time. Your input will directly inform improvements to contract workflows and processes.

Thinking about your contract requests in the past 6 months, how easy was it to see status updates?

Does your team use documented SLAs for contract turnaround times?

• Yes, for all standard requests
• Yes, for some request types
• No
• Not sure

What are the most common causes of contract delays you experienced in the past 6 months? (Select all that apply.)

• Unclear or incomplete intake requirements
• High volume of redlines
• Waiting on internal approvers
• Template or clause mismatches
• Team capacity constraints
• Tooling or system limitations
• External counterparty delays
• Competing priorities
• Other (please specify)

What is the single most impactful change that could be made to contract workflows this quarter?

Based on your responses in this survey, is there any additional context about contract workflow transparency or timelines you'd like to share?

What is your role level?

• Individual contributor
• Manager
• Director
• VP+
• Prefer not to say

Thinking of your most recent contract request, how well were timeline expectations set at kickoff?

When SLAs exist, how often were they met over the past 6 months?

How long have you worked at your organization?

• Less than 1 year
• 1–2 years
• 3–5 years
• 6–10 years
• More than 10 years
• Prefer not to say

How do you currently track the status of your contract requests?

• A system dashboard (e.g., CLM tool)
• A shared tracker (e.g., spreadsheet)
• Ad hoc updates (e.g., email, Slack)
• I don't have a way to track status
• Other (please specify)

Where do you primarily work?

• On-site
• Hybrid
• Remote
• Prefer not to say

Which region do you primarily support?

• Americas
• EMEA
• APAC
• Multiple regions
• Prefer not to say