Food Allergy Customer Trust & Safety Survey

Thanks for taking a few minutes to share your experience managing food allergies when eating out or shopping for food. Your responses are completely confidential and anonymized. Your answers help brands make allergy safety less stressful. About 5 minutes.

Which of the following food allergies or intolerances do you personally manage?

• Peanut
• Tree nuts
• Milk/dairy
• Egg
• Wheat/gluten
• Soy
• Fish
• Shellfish
• Sesame

How confident are you that restaurants and food brands can safely accommodate your allergy today?

How trustworthy do you find each of these sources of allergen information?

In the last 3 months, how often have you avoided a restaurant or food product because the allergen information wasn't clear enough?

• Never
• Once
• A few times
• Almost every time I eat out
• I no longer eat out because of this

Thinking about the most recent menu or food label you checked for allergens, how would you rate its clarity?

Which of these changes would most increase your trust in a restaurant or food brand's allergy safety?

• Clear on-menu allergen icons
• Dedicated allergen-free prep area
• Staff trained in allergen handling
• Real-time ingredient lookup tool online
• Third-party allergy safety certification
• Direct hotline to ask about ingredients
• Separate allergy-friendly menu
• Guaranteed allergen-free packaging seal

Reconstruct the respondent's most recent close call, reaction, or moment of unclear allergen information at a restaurant or with a packaged product: what happened, how staff or the brand responded, and exactly what information was missing or wrong. Anchor on their earlier answers about avoidance and label clarity, and if they say they've never had an issue, probe what specifically makes them feel safe versus wary in the moment of ordering.

If you've experienced an allergic reaction to food, what was the most severe reaction you've had?

• I have not had a reaction
• Mild (itching, rash)
• Moderate (swelling, digestive upset)
• Severe (difficulty breathing, anaphylaxis)
• Prefer not to say

What's one thing a restaurant or food brand could do that would make you feel safest ordering from them?

Which age range do you fall into?

• Under 18
• 18-24
• 25-34
• 35-44
• 45-54
• 55-64
• 65 or older
• Prefer not to say

How was your food allergy diagnosed?

• Diagnosed by a doctor or allergist
• Self-diagnosed based on symptoms
• Diagnosed as a child by a parent or caregiver
• Not formally diagnosed
• Prefer not to say

That's everything — thank you for sharing your experience. Your responses will be combined with others to help food brands and restaurants improve allergen labeling and staff training.