Patient Experience of Nursing Care Assessment

Thanks for taking a few minutes to share your experience with the nursing care you received. Your honest answers help the nursing team improve. Your responses are completely confidential and anonymized. This takes about 4-5 minutes.

What type of visit or stay best describes your care?

• Inpatient hospital stay
• Outpatient clinic visit
• Emergency department visit
• Home health visit
• Other

Based on this visit or stay, how likely are you to recommend our nursing team's care to family or friends?

Thinking about the nurses who cared for you, how often did each of the following happen?

If you experienced pain during this visit, how well did the nursing staff manage it?

How clear were the instructions nurses gave you about medications or home care before you left?

Reconstruct the specific moment during this visit that most shaped the respondent's overall recommendation rating: what happened, which shift or moment it was, and exactly what a nurse said or did (or failed to do). If the rating was low, identify the single most important lapse in communication, responsiveness, or pain management, and ask what would have changed it. If the rating was high, pin down the specific action or nurse behavior that stood out so it can be reinforced as a best practice.

Rank these aspects of nursing care from most to least important to you personally.

1. Clear communication and listening
2. Effective pain management
3. Quick response to call button or requests
4. Clear explanation of medications and procedures
5. Emotional support and compassion
6. Coordination between nurses and doctors

During this visit, how often did you wait longer than expected for a nurse to respond to your call button or requests?

• Never
• Once
• A few times
• Many times
• Not applicable

Is there anything a nurse did especially well, or anything they could improve, that we haven't asked about?

Which age range best describes you?

• Under 18
• 18-29
• 30-44
• 45-59
• 60-74
• 75 or older
• Prefer not to say

How do you describe your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

Thank you for sharing your experience! Your responses will be reviewed by the nursing leadership team to recognize great care and identify where we can do better.