Post-Return Satisfaction & Process Feedback Survey

Welcome! Thank you for participating in this brief survey about your most recent return, refund, or exchange experience. Your responses are completely confidential and will be reported only in aggregate. There are no right or wrong answers — we want your honest opinions. This survey takes approximately 9 minutes to complete. Participation is voluntary and you may stop at any time.

When did you start your most recent return, refund, or exchange request?

• Within the last 7 days
• 8–14 days ago
• 15–30 days ago
• 31–60 days ago
• More than 60 days ago

Overall, how easy or difficult was the return process?

How satisfied are you overall with how your return was handled?

Which aspects of the return process, if any, were frustrating? (Select all that apply.)

• Finding return instructions
• Eligibility or return window requirements
• Fees or deductions
• Printing a label or repackaging
• Scheduling a drop-off or pickup
• Shipping or transit time
• Refund processing time
• Communication or status updates
• Customer support interactions
• The outcome felt unfair
• No notable issues

We'd like to understand more about your return experience. An AI moderator will ask you a couple of brief follow-up questions.

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for completing this survey. Your feedback is valuable and will be used to improve the return and refund experience.

How did you primarily handle your most recent return?

• Online returns portal
• Contacted customer service (email, chat, or phone)
• Mailed the item without using the portal
• Dropped off at a carrier location or locker
• Returned in store
• I attempted a return but did not complete it

How would you rate the speed of your refund or exchange processing?

How likely are you to purchase from this company again, given your return experience?

Based on your responses in this survey, please share any additional thoughts or suggestions about your return experience.

How do you describe your gender?

• Woman
• Man
• Non-binary
• Prefer not to say

What was the outcome of your return?

• Full refund to original payment method
• Partial refund
• Store credit or gift card
• Exchange or replacement
• Still waiting for resolution
• Return was rejected or cancelled

How fair or unfair was the outcome of your return?

Where do you live?

• United States
• Canada
• United Kingdom
• Australia
• European Union (EU/EEA)
• Other
• Prefer not to say

How long did it take to receive your refund or credit (if applicable)?

• Same day
• 1–3 days
• 4–7 days
• 8–14 days
• 15–30 days
• More than 30 days
• Haven't received it yet
• Not applicable

How clearly was the return policy communicated to you?

How well were you kept informed about the status of your return?